Hesperia hotel guide. Accor Hotels hotel in Hesperia, California

"Resort is nice, I visited with my 2 kids and the staff was amazing, they do have an arcade room and a movie room, also the pool was heated and the beach was nice, "

"Not there fault, but electricity off all night so couldn't use apnea machines. Rough night."

"Worst Motel 6 I've stayed in. They require a cash deposit as well. Very rude lady I dealt with. The other 2 gentleman I talked to were both very nice."

"Thank you for the wonderful stay. Love your staff. "

"Our one day stay was great!! No complaints. "

"I travel frequently for work and stay in hotels often, and this was one of the worst experiences I’ve had. I prepaid for my room in advance and arrived around 6:20 PM needing to check in quickly before a 7:00 PM client dinner. Instead, I walked into an empty front desk with a sign saying staff was “on break” for 30 minutes. While waiting a few minutes is understandable, having no one available during standard check-in hours is not. When an employee finally appeared, I asked if he could check me in. He told me he couldn’t help because he wasn’t clocked in yet and wouldn’t be until 6:47 PM. So I waited — over 20 minutes — just to be assisted. Then another guest walked in without a reservation, and the employee chose to help him first, completely ignoring the fact that I had already been waiting over 25 minutes. When I questioned it, I was told the other guest had been there before me, even though I had not seen him. The situation escalated when I expressed frustration, and swore under my breath, the employee ultimately refused to check me in altogether — despite the fact that I had already prepaid. When I pointed that out, I was told: “We have enough bookings. We don’t need your money.” I was then given a fake phone number when I asked for a manager, followed by another number that led nowhere. I also requested written confirmation of a refund, which I never received. This wasn’t just inconvenient, it was a complete lack of professionalism and basic customer service."

"Very pleasant place to stay, clean rooms and breakfast was good. I traveled with my little daughter and place was very secure. "

"Staff at the front desk were especially helpful and accommodating."

"We really enjoyed our stay. The customer service was excellent, the room lovely and quiet, and breakfast outstanding. We look forward to staying here again. Much thanks to Ayers! "