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Ulasan untuk Holiday Inn Express Hotel & Suites Hesperia, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Hesperia, an IHG Hotel
9750 Key Pointe Ave, Hesperia, CA

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 517 dari 1000 ulasan" "
Penilaian 8 - Bagus. 262 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 90 dari 1000 ulasan" "
Penilaian 4 - Buruk. 56 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 75 dari 1000 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,4/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

4/10 Buruk

Ann

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
I should have read the reviews before booking. The walls are thin and you can hear conversations in the adjacent room. The guests around us had a great time all night long. The staff did nothing to quiet them down.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Benjamin A

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was great clean rooms and easy access to the shopping center and food and gas
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

perry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

John

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
I thought the breakfast was good but I got to say this place has a lot of different smells going on and it was not very clean outside of the room. The room was decent and the beds were comfortable. Someone propped the back door open and it stayed like
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Claudia

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Jorge

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and very polite
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Bianca, Rialto

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I would definitely be staying there in the future
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Maria

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Very dirty pool and rotting doors next to hot tub
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Jannet

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Chris

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great stay
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Pedro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Dawn

Bepergian bersama hewan peliharaan, Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very comfortable. Staff was extremely friendly and helpful.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Front Desk pada tanggal 19 Apr 2024
Hello Dawn,We thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay and hope to see you again soon.

6/10 Cukup Baik

Misty

Bepergian bersama keluarga dan anak
Tidak Disukai: Kondisi & fasilitas properti
Had to call the front desk for sheets and blankets for the sofa bed, upon pulling the sofa bed out, there was trash and the mattress was very old/worn down. The pool and Jacuzzi area need a remodel or at least fix the holes in the walls.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Verney

Disukai: Fasilitas
Much nicer than some other properties I’ve stayed at. The gentleman here at night was very nice. Helpful courteous and genuinely seemed happy. What a nice relief.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Front Desk pada tanggal 19 Apr 2024
Hello Verney,We thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay and hope to see you again soon.

6/10 Cukup Baik

Diana

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was nice and clean. The staff was friendly and the hotub was exceptional. I had a kink in my back and the jets helped a ton.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Front Desk pada tanggal 19 Apr 2024
Hello Anthony,Thank you for taking the time to review our property. We are glad to hear of your positive experience and that you enjoyed our hot tub.

10/10 Sangat Bagus

Jazmin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Front Desk pada tanggal 19 Apr 2024
Hello Jazmin,We thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay and hope to see you again soon.

10/10 Sangat Bagus

Alejandro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Front Desk pada tanggal 19 Apr 2024
Hello Alejandro,We thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay and hope to see you again soon.

10/10 Sangat Bagus

Fernando

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Front Desk pada tanggal 10 Mar 2024
We're glad to see you enjoyed your stay and hope to see you again soon!

10/10 Sangat Bagus

Efrain

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 19 Apr 2024
Hello Efrain,We thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay and hope to see you again soon.

10/10 Sangat Bagus

Ashley

Disukai: Kebersihan
Place was nice, close to town, food and stores. Super pet friendly. Pool is a little on the dirt side but understandable because it’s winter. My kids still had a blast. We would stay here again
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 26 Feb 2024
Hello Ashley,We apologize that our pool was less than perfect and will ensure we work to resolve this issue. We hope to see you again soon.

10/10 Sangat Bagus

James and Debbie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I always enjoy my stay here. Friendly staff. Clean rooms and great breakfast!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 24 Feb 2024
Hello James and Debbie,We appreciate your business and hope to see you again in the future. We hope your next stay is just as enjoyable as this one!

10/10 Sangat Bagus

Laura

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast has a great variety, Customer Service Personnel were great as always, Room was very clean!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 24 Feb 2024
Hello Laura,We appreciate you taking the time to write a review and are happy you enjoyed your stay.

10/10 Sangat Bagus

Nataly

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 19 Apr 2024
Hello Nataly,We thank you for taking the time to review our property. We are pleased to hear that you enjoyed your stay and hope to see you again soon.

6/10 Cukup Baik

Liana, Burbank

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 24 Feb 2024
Hello Liana,We apologize for any inconvenience and hope you give us another chance in the future.

10/10 Sangat Bagus

Lisa

Bepergian bersama hewan peliharaan, Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our dog was welcomed!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 14 Feb 2024
Hello Lisa, We are pleased to hear of your positive experience and hope to see you again in the future!

10/10 Sangat Bagus

Dawn

Bepergian bersama teman, Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This Hotel is Clean, quiet, and close to everything.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 17 Feb 2024
Hello Dawn,We are pleased to hear of your positive experience and hope to see you again in the future.

10/10 Sangat Bagus

Ruth

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 14 Feb 2024
Hello Ruth, We are pleased to hear of your positive experience and hope to see you again in the future!

8/10 Bagus

TOLLEN

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 10 Feb 2024
Hi TOLLEN, thank you for staying with us!

10/10 Sangat Bagus

Eddie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Family friendly
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 31 Jan 2024
Hello Eddie,We are pleased to hear of your positive experience and hope to see you again soon.

4/10 Buruk

Miguel, Chino

Tidak Disukai: Kondisi & fasilitas properti
A lot of homeless people around the hotel
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 31 Jan 2024
Hello Miguel,We are sorry to hear that your experience was less than perfect. We are working hard to combat any issues guests experience. We hope you give us another chance.

6/10 Cukup Baik

JOSEPH

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
Not so great this time
Normally, my stay at Holiday Inn is good but not this time. I'm handicapped but got shoved into a room with a bed too high for me to get on. My legs hurt getting off and on all the time. They said they still have yet to fix the elevator after two months now. The room was so small too. Nothing like the handicapped room. I was so mad. I didn't even get a sorry or a discount for the next stay. $460 for three days and got that.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 31 Jan 2024
Hello Joseph,We are sorry to hear that your experience was less than perfect. We are working hard to combat any issues guests experience. As for the elevator, that issue has been resolved. We hope you give us another chance.

8/10 Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 17 Jan 2024
Hi David, thank you for staying with us!

10/10 Sangat Bagus

Keith

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 10 Jan 2024
Hi Keith, thank you for staying with us!

10/10 Sangat Bagus

Megan

Bepergian bersama keluarga
Disukai: Staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 10 Jan 2024
Hi Megan, thank you for staying with us. We hope to see you again soon!

10/10 Sangat Bagus

Sunil Kumar Kurisethmanna

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 9 Jan 2024
Hello Sunil Kumar Kurisethmanna, thank you for choosing the Holiday Inn Express and Suites in Hesperia. We hope to see you again!

2/10 Sangat Buruk

Edith

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bad experience
Elevator was not working. Requested for a room that won’t require long walk but the customer service still gave us a room that requires walk to end of the 1st floor for the stairs going to the 2nd floor then a long walk going to our room. Went back to the customer service if she can just give us a 1st floor but she insisted no vacant rooms available on the 1st floor. But it looks like not a lot of guests.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front Desk pada tanggal 9 Jan 2024
Hello Edith, we apologize regarding the elevator being out of service. We did have limited availability on the ground floor due many requests to be on the first floor. Unfortunately, we were unable to accommodate everyone on the ground floor. The elevator has been repaired.

10/10 Sangat Bagus

raymund

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
the best I 'd ever stay
The hotel is literally clean and the staff are very friendly and approachable
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 9 Jan 2024
Hello raymund, thank you for staying with us. We are happy to hear that you enjoyed your stay!

8/10 Bagus

Thomas

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 9 Jan 2024
Hello Thomas, thank you for staying at the Holiday Inn Express and Suites in Hesperia!

10/10 Sangat Bagus

Outdoor is better

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
There is tge elevator is broke for over a month,i stay there over a month a go the elevator was broken already so went back couple days ago elevator still is broken !!!!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 9 Jan 2024
Hello, thank you for staying at the Holiday Inn Express and Suites in Hesperia. Our elevator has since been repaired and is currently functioning.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti
Elevator was not working, ice machine on our floor did not work, when using outlets the fuse went out, smelled like smoke even though it said non smoking.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk Agent pada tanggal 5 Jan 2024
Hello, we would like to apologize about the issues you faced during your stay. We will be sure to alert our staff regarding the issues you have mentioned. We are currently having our elevator worked on so it should be back up and running soon. Additionally, we are a non-smoking property, however there are times when guests will smoke in the hotel regardless. Our staff does try to determine where the smoke smell is coming from when we are aware of it in order to remind the guests of our non-smoking policy.

6/10 Cukup Baik

Ana

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property itself was great. Since this is my go to hotel when we come to this town. Unfortunately this time I was unhappy with my stay, I did not get any housekeeping in my room. The trash cans where pretty much filled to the top, I didn’t get new towels nor my beds made. When I called front desk they said it was only upon request, though my sister in law stayed there as well and got her room cleaned without requesting it.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Front Desk Agent pada tanggal 6 Jan 2024
Hello Ana, thank you for staying at the Holiday Inn Express and Suites in Hesperia and for sharing your experience. We apologize if there was a miscommunication regarding housekeeping services. We spoke with our head housekeeper that was on duty during your stay and it seems there was a do not disturb sign on the door. In order to respect our guests privacy, our staff doesn't enter rooms that have a do not disturb sign.

2/10 Sangat Buruk

Rosario

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
quit asking about my experience, can you I didn't go there was an emergency and I wasn't able to go. Can I get my rewards and money back?
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk Agent pada tanggal 31 Des 2023
Hello,If you are receiving messages regarding your experience, it might be Expedia sending them as the reservation was booked through them and the hotel hasn't been sending messages.In order to see about getting a refund on the stay you would have to contact Expedia as you prepaid your reservation through them. The hotel is not able to directly make modifications on third party stays.

8/10 Bagus

Albert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Front Desk Staff pada tanggal 28 Des 2023
Hi Albert, thank you for staying with us!

10/10 Sangat Bagus

Nancy, Commerce

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We have stayed at this location a few times, it’s family friendly and close to restaurants and shopping. The staff is always very nice and accommodating. Will definitely stay again.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk Agent pada tanggal 25 Des 2023
Hi Nancy, we look forward to seeing you again!

10/10 Sangat Bagus

Noe, San Diego

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk Agent pada tanggal 25 Des 2023
Hi Noe, thank you for staying with us!

8/10 Bagus

Carlos

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Front Desk Agent pada tanggal 21 Des 2023
Hello Carlos, thank you for staying at our location!

6/10 Cukup Baik

THOMAS

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Front Desk pada tanggal 9 Jan 2024
Hello THOMAS, thank you for staying with us!

10/10 Sangat Bagus

Esmeralda

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Front Desk pada tanggal 17 Jan 2024
Hi Esmeralda, thank you for staying with us!

10/10 Sangat Bagus

Kimberly

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Front Desk Agent pada tanggal 21 Des 2023
Hello Kimberly, thank you for staying at our location!