Highland Springs hotel guide. Marriott Hotels & Resorts hotel in Highland Springs, Richmond

"We stayed for 2 nights in a king suite. We enjoyed the pool twice however we did see a cockroach in the pool room crawling out of the grates- we did not see any bugs in our room though. The front desk staff woman was not helpful at all- she sat at the desk on the phone with a friend every time we saw her. There was a water dispenser in the lobby that was 100% within view of this woman. The water dispenser was empty 75% of the time when we were entering/exiting the hotel. I even asked her if there was a way to get more water, and she directed me to the water fountain down the hall rather than refilling the water dispenser. She seemed very lazy and uninterested in helping anyone."

"Will definitely stay again"

"The best room I’ve ever seen!"

"Quick check in "

"Review for The Jefferson Hotel, Richmond Richmond has always held a special place in my heart as the city I grew up in, and coming back for a visit was a true pleasure. I never had the opportunity to stay at The Jefferson Hotel before, and I’m so glad I finally did. From the moment I arrived, it felt like stepping back into historic Southern history—elegant, timeless, and warm in a way that only Richmond can offer. The ambiance is a perfect blend of classic luxury and genuine hospitality, a living postcard of the South. Overall Experience:** Perfection from start to finish. The hotel exudes refinement without feeling stuffy, and it’s easy to see why The Jefferson is a beloved institution in the city. Food and Breakfast:** The breakfast was superb, with a distinct Southern Virginia touch that felt comforting and refined at the same time. I enjoyed Virginia ham for breakfast, and it truly took me to heaven—rich, savory, and perfectly prepared. The menu felt both fresh and thoughtfully curated. Staff and Service:** The staff were outstanding, delivering Southern charm with professionalism and warmth. Each interaction felt personalized, attentive, and genuinely friendly. Rooms and Cleanliness:** The room was immaculate, with classic decor that maintained the hotel’s historic charm while offering modern comforts. Parking and Accessibility:** Parking was easy and felt secure, which made the entire stay stress-free. The hotel’s central location also made it easy to explore nearby"

"Lovely hotel with beautiful rooms and very helpful staff. Location is convenient for VCU Medical Center and the Capitol. The in house restaurant is pub style and food quality was excellent. If you want something more formal just across the street is the Tobacco Company (also excellent); something less formal then Chick Fil A (visiting which is a tradition for us whenever we come south) is in the lobby Minor problems with the room were responded to super quick - within 5 minutes of being reported. My wife thought the in-room toiletries were excellent."

"Love staying here. Great service. Good food and drinks."

"Broke "

"Still waiting for my $50 incidental deposit to be refunded and the valet parking overcharged me for an overnight is 38 and some change when I looked at my bank account they had charged me $75 and some change for just one overnight stay. "