Hillcrest hotel guide. KSL Resorts hotel in Hillcrest, San Diego

"I was expecting a beautiful dream vacation based on the marketing and reviews. I usually stay at a chain hotel, i thought I would give the Dana a try hoping for a new perspective. Wrong! It was not as nice as advertised from introduction of the process by the most unengaging receptionist not giving any reason to be excited. Offered an upgrade right off should have been a big hint of the room expectations Sad to say I have not found that place yet that is not a chain...back to the upscale they are really upscale or at least honest about the low rate experience"

"This hotel is awful. I was supposed to stay for 3 nights. I barely got through one. My room smelled like it had mold. The carpet was cold which made me think it was wet. I got a headache after being in there for a half hour. The stench in the room permeated everything. The sheets. The towels. So gross. I left the next morning. Checked out early. The manager didn’t even try to accommodate me by asking if I wanted to move rooms or offer any kind of help. Just said okay and verified what time I was leaving. Never again. "

"Overall the room was comfortable and the staff was very friendly. I was able to check in early with no issues which was nice. Room was decently clean, just a few things I noticed that I feel like would have elevated the experience, like the lamps and decor were dusty."

"Loved how various restaurants were attached. Made it very convenient."

"Room wasn’t clean."

"Hot water didn't get hot. Door failing off"

"Rooms were clean, challenging to get to our building as sometimes the cut through the pool area and sometimes they were locked. No coffee maker or coffee in the room which ar $350 per night we should have had that."

"Pay attention to your booking. They tried to give us a basic room at check after we paid $300 more to upgrade to a premium room. Also check your bill at check out. The property was okay. Staff could have been a bit more friendly. Food options were limited on the property. IMO it wasn’t worth the money we spent. "

"The location was beautiful, with sweeping views of the water and lots of wildlife, everything from birds to turtles to all kinds of fish. The resort itself was okay, but starting to look weathered/old and parts felt downright dirty, such as the waterfall pool. The name sounds idyllic, but the pool deck was covered in bird poop, with more in the water and seagulls actively bathing there. It did not feel sanitary. The restaurants were overpriced for the quality and service was very slow (even for a laid back environment). The staff at reception was friendly during check in/check out, but everyone else we interacted with (ie, at restaurants) was pretty meh. Can’t say I would return, given the price."