"Unfortunately, there was a mistake made when booking the reservation as this property is similarly named as the Raleigh Durham Airport location. Despite attempts made by me and Hotels.com the property refused to make any attempt to help with the mistake. The front desk staff was unhelpful and the manager that can make the decision was unavailable on Saturday night when I was at the wrong hotel with no reservation. They need to better advertise their location in their name to make it less confusing for a weary traveler making a last minute reservation for a stay. It will be the last time that I use the La Quinta brand over their lack of care in resolving the mistake. I asked for any kind of help or refund and never insisted on a full refund as I do understand that I was also part of the mistake. Customer service is lacking and hotels need to do more to ensure guest satisfaction. "
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