Historical Old New Castle hotel guide. La Quinta Inn & Suites hotel in Historical Old New Castle, New Castle

"We had No hot water & the floor drain in the bathroom did not work, bathroom flooded. We were told to let the water run for at least 20 minutes to get hot water (which would have flooded the whole room). Staff did not immediately come to the room to check. Eventually at 4:00 a.m. & after my insistence, staff came & we were moved to a better room with hot water. Upon checkout, Staff appeared to be more concerned that the new room was occupied without their knowledge than that the old room (with hazardous conditions) was assigned to a aged ADA customer. Overall experience was very disappointing. (Especially as compared to former experiences with Doubletree) "

"The Staff is amazing, specially in the front desk."

"Very clean and quiet. New lock pad system was sensitive to use and could not get into room at first. First night no heat. Next day got a portable room heater to use. No staff on duty in evening. Had to call someone for help getting into room."

"Nice place and staff, however, requested handicap accessible room- which we got but was at the farthest end of motel. No where near front entrance and check in. Very inconvenient for those with disabilities"

"Nice place good staff clean plenty of amenities but close to highway so lots of road noise "

"Hallway smelled horrible all the vending machines we broken, staff hard to reach, internet/tv was down"

"Very helpful the black man at the front dask"

"Convenient location and comfortable bed, but the room was not very clean."

"Good: staff, parking, proximity to Nemours Children's Hospital, clean, adequate kitchen Not good: internet, noisy (could hear talking from rooms when in hallway)"