We apologize for the inconvenience you experienced with our front desk staff. This is not reflective of our usual service standards, and we take your feedback seriously. We'll address this issue internally to ensure a more pleasant experience for all our guests. Thank you for bringing this to our attention.

Thank you for your kind review! We're delighted to hear you felt safe during your stay and found our location convenient. We appreciate your acknowledgment of our clean rooms and friendly staff, especially Mr. Giau. Your generosity towards our cleaning crew is heartwarming. We hope to welcome you back soon!

We apologize for the disappointing experience you had during your stay. If you could provide more details about your visit, we would appreciate the opportunity to address any concerns and improve our services. Please feel free to reach out to us directly. Thank you for your feedback.

Byoung Woo has been an incredibly friendly guest, and we want to extend our heartfelt gratitude for choosing to stay at our place multiple times. We genuinely cherish your visits and eagerly look forward to welcoming you again in the future. Thank you for being such a wonderful guest!

It was nice having Raymond and her group for a short stay! We weren’t able to meet them, but they checked in just fine with the instructions we gave.

We are happy to see you again.

Thanks for the awesome review, Byoung Woo! We are happy to see you are coming back to us multiple times. Come back and see us soon. Cheers!

Happy to get a hit mark for you. We are so happy to see you again in Herla Master Thao Dien, Ho Chi Minh

Thanks very much that you love our place. We wish to see you and your family again soon.

Thank you for choosing to stay with us multiple times and for taking the time to leave us such a fantastic review, Junghyun! It was a pleasure to have you as our guest, and we're thrilled to hear that you enjoyed your stay with us each time.We are always happy to welcome back returning guests, like you, and we look forward to seeing you back at Herla Masteri Thao Dien soon! Thank you once again for choosing to stay with us and for sharing your positive experiences.

hear that you would consider staying with us again, and we look forward to welcoming you back to Herla Masteri Thao Dien in Vietnam! Thank you for choosing to stay with us.Thank you for your review, Khay Ng! We're thrilled to hear that you enjoyed our nice environment and that our staff made your stay a memorable one. We take pride in providing exceptional service to our guests, and we're glad that our friendly staff met your expectations. We would love to have you back as our guest, and we look forward to welcoming you back to Herla Masteri Thao Dien soon! Thank you for choosing to stay with us.

Tak for den fantastiske anmeldelse, Anette! Vi arbejder hårdt for at imødekomme forventninger som dine, og vi er glade for at høre, at vi rammer mærket for dig, specielt ordene "Værd at besøge, hvis du har et hjem !!!". Kom tilbage og se os snart. Skål! Translated to English: Thanks for the awesome review, Anette! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you, specially the words "Worth a visit if you have a home !!!". Come back and see us soon. Cheers!

一位优秀的客人，好评如潮，激励我们每天继续提供更好的服务。 我们希望再次在Herla Masteri Thao Dien见到您。 Translate to English: A great guest with great reviews motivates us to keep on providing a better service every day. We love to see you again in Herla Masteri Thao Dien.

우리와 경험을 공유해 주셔서 대단히 감사합니다. 우리는 당신이 우리의 서비스와 수영장을 사랑하게 된 것을 기쁘게 생각합니다.

Thanks very much for your review, Tetsuro. We are working very hard everyday to make a great customer like you to be happy. We love to see you again soon.

Thanks very much for the feedback. We are working to apply ant killer. They are gone now. We love to see you again soon.

Thank very much for the review to reflect our service in the Herla Masteri Thao Dien. We love to see you again soon.

Thank very much for your feedback. We are doing the homestay service. However, we are going to provide tower, tolietries, utensils for cooking as well.We love to see you again soon. The apartment will have utensils, washing machine, cleaning service 1 a week, It has a living room, a kitchen room, 2 bedrooms.

Thanks very much for trusting our stay and stay at the Herla Masteri Thao Dien for more than 6 times. We was happy to make you happy during the stay. We love to see you again at The Herla Masteri Thao Dien, District 2.

The firstly, we would like to thank very much for your valuable feedback. The secondly, thank very much that you loved our place which was nice and with a good view. The thirdly, a great feedback on one of our staff service. We are going to transfer her to another department and provide more training to her on a new duty. I am going to review the process and give the better service in the future. WE love to see you again to reflect new services in the future. To sum up, your feedback is one the best comment to let us know what we can do better.

Thank you so much for your kind words, Ngoc Hieu. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!

Thanks very much to enjoy to stay in our apartment. We love to see you again soon

Thank you very much for such great review, Tom! We work really hard to provide a better service every day. I am so happy that see that reflected on your last visit. Our staff is very happy that you got recognition for what they've served.

私たちの場所は、第2区の最大の複合施設に位置するホームステイサービスマンションです。このアパートメントには、24時間365日のセキュリティ、プール、バーベキュー、ガーデンなどがあります。このアパートメントには、ベッドルーム2室、リビングルーム1室、キッチン1室、トイレ2室、バルコニーがあります。 しかし、私たちは地元の電話を提供していないことを申し訳なく思っています。ほとんどのお客様が携帯電話やアプリを使って通信しています。また、空き状況により別のアパートメントにアップグレードすることをリクエストして申し訳ありません。 あなたのフィードバックはとても貴重です。私たちはあなたのインプットに基づいてサービスを向上させていきます。もうすぐあなたに会いたいです。 Our place is homestay service apartment which is located in the biggest complex in District 2 where knows as a heart of expats area. It comes with 24/7 security, swimming pool, bbq, garden, etc. This apartment comes with 2 bedrooms, 1 living room, 1 kitchen, 2 restrooms, balcony with a great view. However, we are sorry that we don't provide a local phone. We know that most of the guests are using the mobile phone or app for communication. In addition, we are sorry about requesting to upgrade to another apartment due to availability. Your feedback is so valuables to us. We will continue to improve our service based on your inputs. We love to see you again soon.

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us to reflect our service and apartments to the future guests. We look forward to working with you again in the future!

우리 집에 머무르는 동안 청소 문제로 유감입니다. 그 당시에 당신이 어떻게 느꼈는지 이해합니다. 문제가 무엇인지 이해하기 위해 청소 직원과 깊이상의했습니다. 앞으로 발생할 수있는 문제를 피하기 위해 새로운 프로세스와 향상된 체크리스트를 적용했습니다. 문제에 대한 사과를 수락하고 장래에 귀하와 귀하의 가족에게 최고의 서비스를 제공 할 수있는 기회를주십시오. 우리는 곧 다시 만나길 원합니다. 원

당신의 사랑을 위해 대단히 감사합니다. 손님들이 좋은 음식을 찾는 곳, 레스토랑. 우리는 곧 다시 만나길 좋아합니다. Engish version: Thank very much for your love our place which has a head of expats area. Where guests find good foods, restaurant. We love to see you again soon.

Cám ơn bạn yêu thích căn hộ & dịch vụ bên mình. Căn hộ mình ở vị trí trung tâm Quận 2, với Vinhome Thảo Điện, khu hồ bơi, rạp phim, BBQ, etc. Rất mong được bạn lại bạn trong thời gian gần nhất.

Cám bạn rất nhiều vì yên thích căn hộ dịch vụ bên Herla Masteri Thao Dien. Bên Herla luôn mang đến dịch vụ tốt nhất với giá cả thật hợp lý. Herla mong sẽ gặp lại bạn trong thời gian sớm nhất.

We thank very much for your feedback. I have reviewed the issue and come out a new process to ensure that the unit must be clean before our guest arrived. Two new cleaning staffs have been hired to allow to delivery a better quality on your next visit. Please give us a chance to make your surprise in the future. The units are in the good-hand now.

Thank David for your feedback. We’re so sorry that you did not feel good on the trip about the cable TV had an issue on the first day. We are working to resolve all of the issues which you did not feel good. I am sure that you will get very happy on a next trip. Herla homestay apartment improves services every day. We get more 92% happy customers at this point. We will work to increase happy customer rates in the future.

We are happy that you was enjoyed during your stay. We will see you soon in Dec.

We are happy that you love your place. The mattress has a few type of foam. We will arrange you foam level 4-5 next time. See you again soon.

We are happy that you enjoyed during your stay. We love to see you again soon.

Thanks very much for your reviews. We are very happy that you love our apartments. The apartments are close to restaurants and dining, public transport, family-friendly activities. We are here assist and provide the best services which we can do. I know that we will see you soon.

Thanks for your valuable feedback. We have just applied Heat Control Residential Window Film. It blocks annoying glare and reject UV to reduce fading and reduce heats. It should always keep units in a good condition. I would like to see you next time.