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Reviews of Ngan Ha Hotel

3 out of 5
Ngan Ha Hotel
190 Le Thanh Ton Street, Ben Thanh Ward, District 1, Ho Chi Minh City

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 67 reviews" "
Rating 8 - Good. 25 out of 67 reviews" "
Rating 6 - Okay. 11 out of 67 reviews" "
Rating 4 - Poor. 5 out of 67 reviews" "
Rating 2 - Terrible. 5 out of 67 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

mai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accommodating and friendly. They helped us change the dates of our stay when one of our flights was cancelled before our stay.A busy location of the hotel.
Stayed 1 night in Sep 2023
Response from General Manager Pham Tan Nghia on 27 Sep 2023
Dear Ms. Mai,Thank you for your positive review of Ngan Ha Hotel We're thrilled to know that you enjoyed your stay with us and that our team was able to provide you with exceptional service. We appreciate your kind words and hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Wolf

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is good. The food in restaurant is delicious. They are always willing to help me in any situation from bellman, receptionist and waiter I’m going to go back cititel in the next time
Stayed 1 night in Sep 2023
Response from Trang on 15 Sep 2023
Dear Sir/Madam,We sincerely appreciate your valuable feedback regarding your recent stay at Ngan Ha Hotel. Your positive comments have brought us much joy, and I will make sure to share your thoughts with our staff. Your feedback will undoubtedly serve as a great encouragement to all of our employees as we continuously strive to enhance the quality of our services.Thank you so much for taking the time to share your thoughts with us, and we can assure you that your next visit will be an even more delightful experience.With warm regards,Pham Tan NghiaGeneral Manager

10/10 Excellent

SON TRUONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel perfect
Good hotel near Ben Thanh Market.
Stayed 2 nights in Sep 2023
Response from General Manager Pham Tan Nghia on 15 Sep 2023
Dear Mr. Son Truong,Ngan Ha Hotel would like to extend our warmest greetings to you and your family. It was our honor to provide you with exceptional service and unforgettable experiences during your recent stay with us. Our doors are always open to welcome you and your family back, and we are committed to continuously delivering even more delightful experiences for our guests.We would like to express our sincere gratitude to you, and we wish you the best of health and happiness.Best regards,

10/10 Excellent

linh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is well organized, clean and neath. Staffs are friendly and their location are really great. Highly recommended to stay here.. great breakfast spread and quick service.
Stayed 1 night in Sep 2023
Response from Trang on 14 Sep 2023
Dear Sir/Madam,We sincerely appreciate your valuable feedback regarding your recent stay at Ngan Ha Hotel. Your positive comments have brought us much joy, and I will make sure to share your thoughts with our staff. Your feedback will undoubtedly serve as a great encouragement to all of our employees as we continuously strive to enhance the quality of our services.Thank you so much for taking the time to share your thoughts with us, and we can assure you that your next visit will be an even more delightful experience.With warm regards,Pham Tan NghiaGeneral Manager

10/10 Excellent

Fadhli

Liked: Cleanliness, staff & service, property conditions & facilities
We had finished our stay at Ngan Ha Hotel and we had so much fun. The rooms were super clean, bedding was super comfortable and the overall facilities were amazing. We wanted to thank Hau for everything he did for us during our stay
Stayed 1 night in Jun 2023
Response from Trang on 2 Sep 2023
Dear Sir/Madam,We sincerely appreciate your valuable feedback regarding your recent stay at Ngan Ha Hotel. Your positive comments have brought us much joy, and I will make sure to share your thoughts with our staff. Your feedback will undoubtedly serve as a great encouragement to all of our employees as we continuously strive to enhance the quality of our services.Thank you so much for taking the time to share your thoughts with us, and we can assure you that your next visit will be an even more delightful experience.With warm regards,Pham Tan NghiaGeneral Manager

10/10 Excellent

Sakyrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for a short stay
Response from Trang on 2 Sep 2023
Dear Sir/Madam,We sincerely appreciate your valuable feedback regarding your recent stay at Ngan Ha Hotel. Your positive comments have brought us much joy, and I will make sure to share your thoughts with our staff. Your feedback will undoubtedly serve as a great encouragement to all of our employees as we continuously strive to enhance the quality of our services.Thank you so much for taking the time to share your thoughts with us, and we can assure you that your next visit will be an even more delightful experience.With warm regards,Pham Tan NghiaGeneral Manager

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been travelling for 40 years I would say the worst hotel I stayed in nowhere this hotel is 1star food bad staff need training and you should get it off your website I can't find the words to tell how disappointed I am
Stayed 7 nights in Jul 2023
Response from P on 9 Aug 2023
Hello Sir/Madam/Customer,Thank you for sharing your experience of staying at Ngan Ha Hotel. We are very sorry that the room facilities did not meet your expectations and sincerely apologize for the trouble of the air conditioner to disturb you. Our front desk department works 24/7, so we can support customers at any time. Engineering has re-checked the air conditioner control panel to make sure the same problem does not happen again. Thank you very much and look forward to welcoming you back.Best regards!CEOPham Tan Nghia

10/10 Excellent

fhh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service, enthusiastic staff Beautiful room Delicious buffet to suit your taste
Stayed 1 night in Jun 2023
Response from General Manager Pham Tan Nghia on 26 Jun 2023
Dear Sir/Madam,Ngan Ha Hotel would like to extend our warmest greetings to you and your family. It was our honor to provide you with exceptional service and unforgettable experiences during your recent stay with us. Our doors are always open to welcome you and your family back, and we are committed to continuously delivering even more delightful experiences for our guests.We would like to express our sincere gratitude to you, and we wish you the best of health and happiness.Best regards,

10/10 Excellent

Thúy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff. You can use English. You can go out and come in 24H. Everything went smooth and the room was satisfactory.
Stayed 1 night in Jun 2023
Response from General Manager Pham Tan Nghia on 18 Jun 2023
Dear Ms. Thuy,We sincerely appreciate your valuable feedback regarding your recent stay at Ngan Ha Hotel. Your positive comments have brought us much joy, and I will make sure to share your thoughts with our staff. Your feedback will undoubtedly serve as a great encouragement to all of our employees as we continuously strive to enhance the quality of our services.Thank you so much for taking the time to share your thoughts with us, and we can assure you that your next visit will be an even more delightful experience.With warm regards,

6/10 Okay

Salman

Stayed 3 nights in Jan 2020
Response from Hotel Management on 15 Jan 2020
Thank you for your feedback. We will try our best to improve our services. We always look forward to welcoming you back in the near future. Thanks & Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel located in the heart of HCM city, easy shopping and easy access to local food market.
Stayed 1 night in Jan 2020
Response from Dang Hoang Trinh on 8 Jan 2020
Thank you for your feedback. We will try our best to improve our services. We always look forward to welcoming you back in the near future. Thanks & Best regards, Hotel Management

4/10 Poor

Chua

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Thiên Kim on 12 Oct 2019
Cảm ơn sự phản hồi của Quý khách dành cho khách sạn. Momg được đón tiếp Quy khách vào lần sau.

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If Possiblem Can Improva The Breakfast....
I'll Visit This Hotel For My Next Trip......
Stayed 3 nights in May 2019
Response from Thien Kim on 8 Jun 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2018

2/10 Terrible

Dat, Houston, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is old, small, unclean, missing toilet papers ... staff cleans room poorly ... we won't be back, there is better hotel nearby at the same rate
Stayed 9 nights in Oct 2018

2/10 Terrible

Kennynguyen, Callfornia USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel so dirty and nasty! The picture post online is fake! Don’t stay on this hotel and don’t book this hotel online before you check out the restroom! The bathroom so dirty and nasty! If you book online they don’t refund your money back when you complaint to them! Bad customer service the owner talk with you like they don’t care about the customer!
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Safe , clean close to Market, and downtown.
Stayed 1 night in Jan 2018

10/10 Excellent

Norfirdaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Nice location and clean room
Stayed 3 nights in Dec 2017

4/10 Poor

Tan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
think twice
location was good, room was really small. staff was not welcoming. will not stay anymore...

8/10 Good

Mimi, SG

Liked: Cleanliness, room comfort
Good location
Located just in fron of ben than market and night market. Restaurants are just beside. Spas and other boutiques are just walking distance. Very accessible.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

Verified traveller

10/10 Excellent

RIDUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
The place was exceptionally convenient to Ben Thanh Market. Just a stone throw.

4/10 Poor

Ashleigh, Seattle

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty hotel near the market
This is a dirty hotel directly across the street from the market and is way overpriced for what you get. We were given a room without windows that smelled of smoke and a shower that looked gross. Pros are location and a seemingly nice staff. Way better places around for a better price.

6/10 Okay

Ryan, Sg

Disliked: Property conditions & facilities
Convenience to shops
Bad experience. No halal food for breakfast. Paying hotel but cannot eat breakfast. Should start with halal breakfast then all malaysian and Muslims would love to stay there.

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

Dan, Singapore

Hotel near market
Near to Ben Thanh Market, lots of place to eat around the hotel too. Very convenience.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Comfortable room with view Ben Thanh Market
Review relates to comfortable Galaxy type room with large window overlooking markets. The hotel is also within easy walking of many must see attractions. The hotel is in a narrow building and many other type rooms probably don't have windows. Breakfast limited with choice 3 set menus and finishes 9am. Minimart close by.

8/10 Good

Norhayati, Kuala terengganu, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for shopping
Great

2/10 Terrible

JIT PENG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked hotel room spec. Is not the same as internet show.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Value for money
Value for money. Will recommend to friends.

6/10 Okay

Gemma, Brisbane

Disliked: Staff & service
Decent hotel, great location.
When we first checked into our double room at Ngan Ha, we found it to be a little small. The size was accurate as per the description we read when booking, but having enjoyed some more spacious rooms in our previous hotels, we struggled to come to terms with the smaller space with no windows (making it a little stuffy and smelly) and so upgraded our room to a 3-person room. This was much spacious and had a large window that looked straight over the Ben Tanh night markets. Unfortunately, the window didn't open so this room was also a little stuffy, and the air conditioner didn't really keep up to the warm temperatures outside. The staff were a little disappointing at this hotel. They weren't as pleasant and friendly as other hotels we'd come across, and they weren't very familiar with some of the major sites around the city that we asked about. But, they did book a couple of good tour for us to the Cu Chi Tunnels and the Mekong Delta. The location of the hotel was great for shopping as we were able to make plenty of trips to the Ben Tanh and night markets as we could easily drop our armfuls of purchases back to the rooms and continue shopping. A decent hotel, with sightly lack-lustre staff, in a good location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to main market
Boked the deluxe room - slightly bigger size which was good as had a little bit more room for luggage. We were on the 5th floor. Nise was not an issue. Hotl just across road from Ben Thanh market and night markets. Also within easy walking of main sightseeing places. We walked everywhere. For a 2 star - room was serviced daily.

8/10 Good

Teo

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Good location hotel - - ask for what you book !!!!
Overall it was great except we did not get the room we booked via Hotels.com - i.e. we booked exactly 2 queen size beds and only were given 2 single beds.

6/10 Okay

Verified traveller

Great Location and decent hotel for its room price
Overall it was nice even though I booked a room with 2 queen size beds and got only one that had 2 singles... Service was good and it was a great location - right across the street from Ben Thanh Market.

10/10 Excellent

phi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I often choose this hotel when I come to Saigon because the location is very convenient, I can walk to Ben Thanh market.
Stayed 1 night in Jul 2023

4/10 Poor

CHANGHWAN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
벤탐 1군 지역이라 비싼 지역이라는 것은 알고 있지만, 시설의 수준은 여인숙이나 다름 없었음. 하지만, 여러곳을 다녀 본 경험상 가성비 대비 가장 좋지 않는 곳이 아닐까 싶다. 많이 노후 되어 그런지 몰라도 청소는 깨끗하게 메이드가 해 놓지만, 시설이 노후 되었다 보니 시각적으로 지져분하게 보임
Stayed 3 nights in Sep 2023
Response from General Manager Pham Tan Nghia on 27 Sep 2023
Dear M. Changhwan,Thank you for your feedback about your recent stay at Ngan Ha Hotel. We're sorry to hear that your experience fell short of your expectations. We take all feedback seriously and will use it to improve our services.We apologize for any inconvenience caused and hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,

8/10 Good

YUKIYO

市場で買い物を楽しみたいなら 真ん前なので、最高です。 両替も、近くにレートの良いジュエリー屋が あります◯ スタッフは、皆んな、親切で◯ Hotelは、価格に見合った普通ですが 特に問題はなく、快適でした♪
Stayed 1 night in Sep 2023
Response from General Manager Pham Tan Nghia on 15 Sep 2023
Dear Sir/Madam,Ngan Ha Hotel would like to extend our warmest greetings to you and your family. It was our honor to provide you with exceptional service and unforgettable experiences during your recent stay with us. Our doors are always open to welcome you and your family back, and we are committed to continuously delivering even more delightful experiences for our guests.We would like to express our sincere gratitude to you, and we wish you the best of health and happiness.Best regards,

10/10 Excellent

Downs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very perfect and the staff here are professional. Nice hotel, well located and lovely people to take care on every aspects of the guests. I strongly recommend others to prefer this hotel.
Stayed 1 night in Sep 2023
Response from General Manager Pham Tan Nghia on 11 Sep 2023
Dear Mr. Downs,We sincerely appreciate your valuable feedback regarding your recent stay at Ngan Ha Hotel. Your positive comments have brought us much joy, and I will make sure to share your thoughts with our staff. Your feedback will undoubtedly serve as a great encouragement to all of our employees as we continuously strive to enhance the quality of our services.Thank you so much for taking the time to share your thoughts with us, and we can assure you that your next visit will be an even more delightful experience.With warm regards,

8/10 Good

Yuuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食でファーが食べれたので良かった 2日間食べたが、2日とも違う麺のファーだったので楽しめた ベンタン市場の目の前なので、買い物をしたい人はいいかも
Stayed 2 nights in Jul 2023
Response from Ngan Ha hotel on 9 Aug 2023
Dear Sir/Madam,Nicecy Boutique Hotel would like to extend our warmest greetings to you and your family. It was our honor to provide you with exceptional service and unforgettable experiences during your recent stay with us. Our doors are always open to welcome you and your family back, and we are committed to continuously delivering even more delightful experiences for our guests.We would like to express our sincere gratitude to you, and we wish you the best of health and happiness.Best regards,Pham Tan NghiaGeneral Manager

10/10 Excellent

Kaite

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap price, you should come to experience, The hotel is very close to locations such as the City Commission, Ben Thanh market, the high-speed jetty to Vung Tau; Water bus.... Delicious breakfast;
Stayed 1 night in Jul 2023
Response from General Manager on 5 Jul 2023
Dear Sir/Madam,We sincerely appreciate your valuable feedback regarding your recent stay at Nicecy Boutique Hotel. Your positive comments have brought us much joy, and I will make sure to share your thoughts with our staff. Your feedback will undoubtedly serve as a great encouragement to all of our employees as we continuously strive to enhance the quality of our services.Thank you so much for taking the time to share your thoughts with us, and we can assure you that your next visit will be an even more delightful experience.With warm regards,Pham Tan NghiaGeneral Manager

10/10 Excellent

Yulen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager Pham Tan Nghia on 26 Jun 2023
Dear Yulen,We sincerely appreciate your valuable feedback regarding your recent stay at Ngan Ha Hotel. Your positive comments have brought us much joy, and I will make sure to share your thoughts with our staff. Your feedback will undoubtedly serve as a great encouragement to all of our employees as we continuously strive to enhance the quality of our services.Thank you so much for taking the time to share your thoughts with us, and we can assure you that your next visit will be an even more delightful experience.With warm regards,

10/10 Excellent

Amm

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at the Ngan Ha hotel and would recommend it to anyone traveling to Saigon.
Stayed 1 night in Jun 2023
Response from General Manager Pham Tan Nghia on 18 Jun 2023
Dear Amm,Ngan Ha Hotel would like to extend our warmest greetings to you and your family. It was our honor to provide you with exceptional service and unforgettable experiences during your recent stay with us. Our doors are always open to welcome you and your family back, and we are committed to continuously delivering even more delightful experiences for our guests.We would like to express our sincere gratitude to you, and we wish you the best of health and happiness.Best regards,

10/10 Excellent

Bune

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Khách sạn ngay khu trung tâm. Sạch sẽ tiện nghi, khá sang trọng mà giá rất OK luôn. Rất nên ở.
Stayed 1 night in Jun 2023
Response from Tổng quản lý Phạm Tấn Nghĩa on 18 Jun 2023
Thân chào Quý khách,Chúng tôi vô cùng biết ơn những đóng góp của bạn về thời gian lưu trú tại khách sạn Ngân Hà. Bất kỳ phản hồi tích cực nào đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến của bạn với đội ngũ nhân viên khách sạn và chắn rằng thông tin phản hồi này sẽ là sự khích lệ lớn khi chúng tôi đã cố gắng không ngừng nâng cao chất lượng dịch vụ của mình. Cảm ơn bạn một lần nữa vì đã chia sẻ ý kiến và chúng tôi đảm bảo chuyến đi tiếp theo của bạn sẽ có những trải nghiệm tuyệt vời hơn.Cảm ơn Quý khách!

10/10 Excellent

Landon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nhân viên dễ thương! Phòng sạch sẽ! Gần trung tâm!
Stayed 1 night in Jun 2023
Response from Tổng quản lý Phạm Tấn Nghĩa on 18 Jun 2023
Thân chào Quý khách,Chúng tôi vô cùng biết ơn những đóng góp của bạn về thời gian lưu trú tại khách sạn Ngân Hà. Bất kỳ phản hồi tích cực nào đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến của bạn với đội ngũ nhân viên khách sạn và chắn rằng thông tin phản hồi này sẽ là sự khích lệ lớn khi chúng tôi đã cố gắng không ngừng nâng cao chất lượng dịch vụ của mình. Cảm ơn bạn một lần nữa vì đã chia sẻ ý kiến và chúng tôi đảm bảo chuyến đi tiếp theo của bạn sẽ có những trải nghiệm tuyệt vời hơn.Cảm ơn Quý khách!

8/10 Good

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Hotel Management on 5 Aug 2020
Thank you for your feedback. We will try our best to improve our services. We always look forward to welcoming you back in the near future. Thanks & Best regards