2/10 Sangat Buruk
Akshay
Bepergian bersama keluarga dan anak
21 Mar 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I’m rating this negatively because of my experience in getting the keys of the booked room. I know I booked the room at the very last moment, but the hotel had a very poor out-of-hours check-in service. I had to call the property seeking my room information and was only told at that time that due to a hotel policy, I should provide my credit card information for a security deposit, and I had no access to my credit card at that time but could provide the info in 15 mins; however, the reception was closing in five minutes. Leaving me with no option and requesting an alternative solution. I was told that a security bond would be exempted and I would get the keys. On arrival with my family, including my two-year-old son, I had no information about my room or any check-in information. I had to call security, which took some time, and we waited in the car for so long outside the motel before security arrived and looked for my room keys inside.
I just want to ask the motel or Expedia to flag these weird motel policies before taking the booking and payment deduction so the customer can make an informed decision and avoid being left in such a situation.
Akshay
Menginap 1 malam pada bulan Maret 2026