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Ulasan untuk Stay USA Hotel & Suites

2.5 out of 5
Stay USA Hotel & Suites
1401 Hwy 18 Bypass, Hot Springs, SD

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 389 dari 1001 ulasan" "
Penilaian 8 - Bagus. 314 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 149 dari 1001 ulasan" "
Penilaian 4 - Buruk. 89 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 60 dari 1001 ulasan" "

8,2/10

Kebersihan

8,2/10

Staf & layanan

7,0/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Heidi

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was clean and staff were helpful.
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Margaret, CHAMBERSBURG

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very reasonably priced. Great breakfast. Quiet. Great value for money spent.
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Elizabeth

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas
It seemed like the place was slipping. No pool or hot tub working while we were there. The continental breakfast went from 3-4 options on the first day to only cold cereal without milk on the last day. There wasn't even coffee the day we left! I told the lady at the front desk. She nodded and went back to her phone. Our room door was extremely difficult to open. We did have a refrigerator and microwave so we bought food for breakfast and lunch.
Menginap 3 malam pada bulan Mei 2024

8/10 Bagus

Christina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel was a good value for the money. A bit dated and the mattresses could have been a bit more comfortable. Tried to check in an hour early - gentleman at the front desk didn’t even check if a room was clean and available, just said no. Would recommend if staying in Hot Springs.
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

brice w

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Nice accommodations but not great. WiFi, while free, was so poor, it was almost non-existent. Odd little conference room in our suite truly baffled us. Finally, breakfast was to be open until 9:00 am. At 8:45 it was as good as closed. Fix the details and this could be quite nice.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
They had coffee ready very early in the morning
Menginap 4 malam pada bulan April 2024

4/10 Buruk

Scott

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property is dated. Suppose to have a restaurant and lounge area? Did not open until later than most guests stayed in the mornings (mostly construction type workers) and open at strange times and days. Motel breakfast consisted of 4 bagels and 4 pieces of bread, kiddy yogurt, egg pucks, frozen briskets and old sausage gravy. One of the worst I have ever experienced. The room had an oder of cowboy, horse and manure. Heat/Cool unit vents and fins were so filthy and moldy, the black out curtains fell off the rod, no one at the front desk to tell. Waited 15 minutes and rang the bell 5 times with no response. Pool and Hot tub out of order. The town has no place to eat breakfasts and nightly meals are non existent except for a couple of bars.
Menginap 4 malam pada bulan April 2024

6/10 Cukup Baik

Gary

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Dated property
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Daniel

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Nice town
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Karley

Menginap 1 malam pada bulan April 2024

4/10 Buruk

Michelle, Mission

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Bed sheets were torn and dirty, pillows were dirty. We had to wait 10 minutes for the guy to wake up to check us in as we got in late.
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Kimberly

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were checked into a dirty, uncleaned room for the first room. The second room had boxelder bugs on top of bed and trash on both the hotel floor and bathroom floor. This hotel has gone down hill quickly! Everything felt extremely dirty including the initial smell in the lobby. Would not recommend this hotel to anyone.
Menginap 3 malam pada bulan Maret 2024

2/10 Sangat Buruk

george

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I have no idea how expidia still has them on the website, the restroom was sort of maintained, the towels were clean but all towels were torn, the bed sheets were torn as well, the room itself was just dirty. If it wasnt snowing definitely would of left. Do not stay here !!!
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Jessica

Traveler bisnis, Bepergian bersama keluarga
What I liked was it was quiet. (May be because it is not tourist season.) The heat worked great. There were no bedbugs. What I didn’t like was the smell. Like there is poor ventilation and the smell of stink feet and body order ruminating in the entire place. The cheap, thin mattresses were rock hard. The pillows were small and thin. The fan didn’t work in the bathroom. The vent was full of old lint. The beds were poorly made. There were crumbs along the edges of the carpet everywhere. I would rate this place better if a little more effort went into ventilation and keeping the place cleaner. I would even look past the crumbs on the floor and the lack of sleep from the hard beds if it didn’t smell.
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Michael

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
When we checked in we were immediately hit with the smell of burnt methamphetamines in the lobby. The front desk clerk was clearly under the influence. When we got into our room all of the electronics in the room were unplugged and furniture had to be moved to plug them back in. After correcting that we found that all of the lightbulbs in the room were missing. We went to the front desk to get new light bulbs but were unable to get a hold of anyone so our stay had to be accommodated with our own flashlights Simply unacceptable.
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Mathew

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Only 1 towel in room.the window curtains i think have mold or something strange on them. Toilet seat was broken. No creamer/sweetner for coffee. Hot tub out of service vending machines all empty. Staff was good and courteous. Bring ypur own.pillow these pillows are terrible.
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Scott

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Best afforadable option in Hot Springs, SD
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

James

Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Bee

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The hotel does not look like the photo. Breakfast was very limited and restaurant not in full service.
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Stephanie pada tanggal 7 Mar 2024
Thank you for choosing to stay with us. The restaurant is not a part of the hotel, they rent out the building they are in. Our breakfast is complementary and provides hot and cold options. We apologize for the confusion you experienced while staying with us. May you always be blessed.

2/10 Sangat Buruk

Bee

Menginap 14 malam pada bulan Februari 2024

8/10 Bagus

ORSOLINI

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Stephanie pada tanggal 16 Feb 2024
Thank you for staying with us during your visit to the Black Hills. We look forward to you visiting again and am glad that you enjoyed your stay. May you always be blessed.

8/10 Bagus

Anthony

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Best in town
This property is currently under renovation, or the score would be higher. I had a very comfortable and quiet stay. The bed and coverings were very nice and the pillows were great. Breakfast was good with a nice variety. Also a restaurant connected that had the best bacon. A beautiful courtyard complete with gazebos, fire pits and bbq grills. I would definately stay again. Excellent value.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Stephanie pada tanggal 8 Feb 2024
Thank you for staying with us during your visit to the Black Hills. We are so pleased you enjoyed your stay and look forward to your next visit. May you always be blessed!

8/10 Bagus

Dee Anne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice and Cozy
It was nice, warm and comfy but I really wanted to use the pool and it was closed for the season. It’s indoor and should be available all the time especially since it’s on the outside sign that there is a pool.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Stephanie pada tanggal 6 Feb 2024
We are pleased to see that you enjoyed your stay with us, and apologize for the pool being closed, but would like to point out that it also says the pool is closed on the sign outside as well. Also, the pool may be indoors but we do not heat that building which is why we close the building during winter months. May you be blessed always. Please stay with us again.

6/10 Cukup Baik

Jim

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Stephanie pada tanggal 30 Jan 2024
Thank you for staying with us during your visit to the Black Hills. We look forward to your next stay. May you always be blessed.

2/10 Sangat Buruk

Terra

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Stephanie pada tanggal 11 Jan 2024
We thank you for your visit to the Black Hills, and am sorry to see you were unsatisfied with your stay with us. We do hope that on your next visit you will choose to give us a second chance. May you be blessed!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent deal for the price. Clean hotel in good shape. Free breakfast was beyond expectations.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Stephanie pada tanggal 8 Jan 2024
Thank you for staying with us during your visit to the Black Hills. We are so happy to hear that you enjoyed your stay and it met/exceeded your expectations! We really hope to see you again on your next visit! May you always be blessed!

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Stephanie pada tanggal 4 Jan 2024
We are so glad that you chose to stay with us during your visit to the Black Hills. We hope that you will once again stay with us the next time you are in the area. May you always be blessed!

4/10 Buruk

wayne

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Stephanie pada tanggal 2 Jan 2024
We thank you for your visit to the Black Hills, and am sorry to see you were unsatisfied with your stay with us. We do hope that on your next visit you will choose to give us a second chance. May you be blessed!

6/10 Cukup Baik

Joshua

Disukai: Staf & layanan
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Stephanie pada tanggal 2 Jan 2024
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

10/10 Sangat Bagus

Tracy

Bepergian bersama keluarga
Disukai: Fasilitas
A real bang for the buck.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Stephanie pada tanggal 28 Des 2023
We thank you for your visit to the Black Hills. May you be blessed.

8/10 Bagus

Anne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Room was clean. However, there was only 1 plastic cup in the room to drink out of. A coffee pot, but no cups to make coffee in! Disappointing that the spa and pool were both closed.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Stephanie pada tanggal 28 Des 2023
We thank you for your visit to the Black Hills and apologize for any inconvenience you experienced during your stay. Our pool does close during the off season. May you be blessed.

6/10 Cukup Baik

Lindsey

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Stephanie pada tanggal 2 Jan 2024
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

10/10 Sangat Bagus

Zerah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Stephanie pada tanggal 2 Jan 2024
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

8/10 Bagus

WAYNE

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Stephanie pada tanggal 2 Jan 2024
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to see that you were happy with your stay and look forward to your next visit.May you forever be blessed!

4/10 Buruk

Brittney

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
The pool was closed. The spa was closed. It smelled like sewer and Lysol. There was a note on couch bed that said we’d be charged $100 if we used it. The waffles mix was sour.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Stephanie pada tanggal 28 Des 2023
We thank you for staying with us and apologize for any inconvenience. Our pool is closed for the season and hope that your next visit to the Black Hills we can meet your expectations of standard. May you be blessed.

2/10 Sangat Buruk

Carolyn

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Front desk person did not know his job, tv did not work so we requested another room and were allowed to move. Cafe attached to the hotel served us very old hoagie bread with our sandwich. Breakfast was cold, the bananas were black and the hot water for tea was not hot even after he refilled it.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Stephanie pada tanggal 28 Des 2023
We apologize for the inconvenience you experienced during your stay. Unfortunately, we have no control over or connection to the cafe onsite. Hopefully on your next visit to the Black Hills you will visit our establishment again and find that everything is up to your standards. May you be blessed.

8/10 Bagus

Janet

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room very warm but dining room cold Disappointed that pool closed.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Stephanie pada tanggal 4 Des 2023
Thank you for choosing to stay with us during your Black Hills getaway. We look forward to your next visit. We apologize the pool was closed for the season. May you be blessed!

8/10 Bagus

Erin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Comfy beds but pillows not the best. Staff was amazing and very nice. Hotel could use a make over but one of the better choices to stay at. Would rebook.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Stephanie pada tanggal 28 Nov 2023
Thank you for choosing to stay with us during your visit to the Black Hills. We are so glad you enjoyed your stay and look forward to the next time you grace us with your presence. Hope you are blessed!

2/10 Sangat Buruk

Israel

Menginap 1 malam pada bulan November 2023
Tanggapan dari Stephanie pada tanggal 2 Jan 2024
We thank you for your visit to the Black Hills, and am sorry to see you were unsatisfied with your stay with us. We do hope that on your next visit you will choose to give us a second chance. May you be blessed!

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Still the best in town
I truly like this property. the staff is always friendly and accommodating. the property is kept clean and the rooms are clean and comfortable. Unfortunately things are getting a bit run down - wallpaper in the bathroom was peeling, the furniture looking pretty worn and the linens are showing extreme wear. While i was there, they were replacing all of the flooring so i take that as a sign that the owners are working on updating.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Stephanie pada tanggal 20 Nov 2023
Thank you for choosing to stay with us during your visit to the Black Hills. We love hearing how you enjoyed staying with us and look forward to your next visit. Yes, we did update the carpeting thru out the hotel. Have a blessed one.

10/10 Sangat Bagus

Linda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was our first time visiting Hot Springs, South Dakota. The hotel staff was friendly and accommodating. The facilities are a little dated, but the hotel is very clean. The breakfast was hot and delicious. We hope to visit the area again.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Stephanie pada tanggal 10 Nov 2023
Thank you for staying with us during your visit to the Black Hills. We are so glad you enjoyed your stay with us and hope that you will consider visiting again the next time your in the area. Have a blessed one!

8/10 Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The hotel is undergoing remodeling - so it was a bit dusty, piles of old carpet outside, etc...that said the price was pretty fair, the room was nice enough and clean. Our room probably had new carpet and paint, however the mattress needed replacement and the bathroom lacked some basic supplies. All in all, we hope that the refurbishing adds value - we poke with the general manager who said that the hotel should be better sooner than later.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stephanie pada tanggal 3 Nov 2023
Mark, thank you for your review! We appreciate you choosing to stay with us during your visit to the black hills and hope you will stay with us again. We apologize for any inconvenience there was during this time of upgrading our carpet. Have a great evening and we look forward to seeing you again

8/10 Bagus

Laura

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Stephanie pada tanggal 10 Nov 2023
Thank you for choosing to stay with us during your visit to the Black Hills. We are glad you enjoyed your stay with us, and hopefully you will choose to stay with us again on your next visit. Have a blessed one.

10/10 Sangat Bagus

Thomas W

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent staff! A little disappointed that the microwave in the room did not work and there were no cups for the coffee maker. And only one coffee pod for my two day stay. Breakfast was very good with an excellent fellow attending and making sure all needs were met.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Stephanie pada tanggal 10 Nov 2023
Thank you for choosing to stay with us during your visit to the Black Hills. We apologize that you did not have the items you needed during your stay but am very glad you were happy with your accommodations. We hope that you will choose to stay with us on your next visit. Have a blessed one.

8/10 Bagus

Colton

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoyed my stay. It was quiet and peaceful. The staff was friendly and helpful.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stephanie pada tanggal 31 Okt 2023
Thank you for choosing to stay with us during your visit to the black hills. We are so pleased to hear that you enjoyed your stay. We look forward to having you stay with us again, if you make it back to this area. My your journey in life always be blessed.

4/10 Buruk

Steven

Bepergian bersama teman
Disukai: Fasilitas
Tidak Disukai: Kebersihan
Doing a lot of remodeling, avoid until done.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stephanie pada tanggal 27 Okt 2023
We apologize for updating the carpet in our hotel, and that you stayed during that time. We did try to ensure that our guests were not affected, by not putting them on the floor getting the new carpet. Hopefully you will decide to stay with us again. Be blessed.

10/10 Sangat Bagus

Mike and Mimi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean and affordable place to stay.
We appreciated this affordable option and the great location. Check in was super easy.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stephanie pada tanggal 24 Okt 2023
We are so happy to hear that you enjoyed your stay with us this past weekend. We are so proud that our employees made check-in so easy and that you found the location and price worth the stay. Please feel free to join us again on your next getaway to the black hills. Have a blessed one.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quiet room to relax
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stephanie pada tanggal 23 Okt 2023
Thank you for staying with us during your getaway. We hope to see you back the next time your in the area.

4/10 Buruk

Carie

Disukai: Kebersihan, kondisi & fasilitas properti
Property was clean room was nice and clean
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stephanie pada tanggal 23 Okt 2023
Thank you for choosing us for your getaway. We hope that you choose to stay with us again in the future.

2/10 Sangat Buruk

Nancy

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The place was filthy…. Stained curtains in room…. Horrific…
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Stephanie pada tanggal 23 Okt 2023
We are sorry to hear that your expectations were not met while staying with us. We hope that in the future you will choose to give us another try and let us give you the stay you deserve!