Dear Mohammad, We appreciate your feedback regarding your recent stay with us. While we are pleased to hear that you found the price satisfactory, we apologize for any shortcomings you experienced with cleanliness in the common areas and the issues with the locks in your initial room. Rest assured, we take your comments seriously and will address these concerns promptly to enhance the overall guest experience. We are glad our team was able to assist you in finding a room with adequate WiFi signal. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Sincerely,Hotel Management

Dear Alfredo, We're glad to learn that you had a satisfying stay at Extended Stay America. It is fantastic to see that our parking and its proximity to the commercial area enhanced your experience. We enjoyed having you as our guest and hope to welcome you back in the near future.Sincerely,Hotel Management

Dear Christian, We apologize for the cleanliness issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We'll address the cleanliness concerns with our housekeeping teams to ensure a better guest experience. Additionally, we appreciate your patience as we work on improving our facilities. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Aimee, Thank you for reviewing our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear David, Thank you for choosing Extended Stay America. We're particularly pleased that you enjoyed your stay. We have noted your feedback about our staff and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Sathya, Thank you for sharing your insights, and we sincerely apologize for any inconvenience caused. We genuinely apologize for the cleanliness lapses and service issues you encountered during your stay. Your feedback is invaluable, and we regret that we fell short of your expectations. We appreciate your bringing these concerns to our attention, and please be assured that we will address them with our team to ensure improvements. Your comfort is our priority, and we hope you will consider giving us another chance to provide you with a more positive experience in the future. Sincerely,Hotel Management

Dear luis, Thank you for taking the time to share your feedback. We are disappointed you could not stay with us. We hope you will give us another chance to welcome you and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Lonise, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your recent experience at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

Dear RICARDO, Please accept our apologies for not providing you with a relaxed and comfortable time. Please allow us to check with the concerned team and work on the issues so this never repeats. We deeply regret any confusion over your recent reservation through online booking sites. We certainly understand your frustration, and we hope you were able to take up these concerns with them directly. Please return and stay with us another time so we can provide you with a much more enjoyable experience.Sincerely, Hotel Management

Dear Ana, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management

Dear Michele, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Considering positive highlights, please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear James, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Diamond and Robert; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Sameer, Thank you for sharing your experience. We regret any disappointment you experienced due to our breakfast options. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We value your feedback, and we take it to heart. Thank you for staying with us while visiting the area, and we hope to have another occasion to host you.Sincerely,Hotel Management

Dear Marvis, Thank you for your feedback. We apologize for not meeting your expectations regarding cleanliness and pest control. We take these issues seriously and will work closely with our pest control provider and housekeeping department to prevent such problems from happening in the future. Our goal is to provide a comfortable and hygienic environment for our guests. We hope to serve you better during your next stay with us. Sincerely,Hotel Management

Dear Lynn M, Thank you for reviewing our hotel. We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Nicole, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations in your suite. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and pest control team to work and review the missed areas and ensure they are checked thoroughly before delivering. Our front desk team is always available to help you. Please try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management

Dear Marcelo, Thank you for choosing us and taking the time to share your experience. We appreciate your feedback regarding the breakfast service. While we aim to provide a satisfying breakfast experience, we understand you had limited options during your stay. Your comments are valuable in helping us enhance our services, and we'll consider this for future improvements. We hope the rest of your visit was enjoyable, and we look forward to welcoming you back for a more fulfilling breakfast experience in the future.Sincerely,Hotel Management

Dear Guest, We are disappointed to learn about your experience at our hotel. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Please allow us some time to look into this situation, and we will address it appropriately. Your patience and understanding are appreciated in the meantime. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

Dear Guest, Thank you for evaluating your stay with us. At our hotel, we strive to offer outstanding service and maintain a clean and safe environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. We also apologize for the inconvenience caused by the fire alarm repeatedly going off. As a precaution, we will have our engineering team do a full inspection of all our suites and relay your comments to our housekeeping team. We hope to have another opportunity to provide you with the great visit you deserve and that we are known for.Sincerely,Hotel Management

Dear Darline, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We will share your feedback appropriately and would love to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Isela, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Idongesit, We apologize for the inconvenience you experienced during your stay at our property. We understand your frustration with the lack of bathrooms in the lobby and the absence of an ice-maker. We will take it into consideration as we work to improve our facilities and amenities. Moreover, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. Thank you for letting us know of the issues with your visit, and we hope to welcome you back for a much-improved experience. Sincerely,Hotel Management

Dear Cindy, Thank you for taking the time to write a review of our hotel. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Andrea, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We were disappointed to read about the service issues you experienced, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management

Dear Julie, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Your satisfaction is our top priority, and we will share your notes with our housekeeping to improve. Our front desk team is always available to help you. Please return, and we hope to host your next visit to the city with better memories.Sincerely,Hotel Management

Dear Luis, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Debbie, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. Still, we will inspect your room professionally and treat it as a precaution. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear Alfreda, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Piyush, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you and apologize for the inconvenience caused. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

Dear Michael, Thank you for choosing us. We are sorry for not meeting your expectations while staying with us. At the same time, we have noted your observations regarding the need to update and renovate and currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your findings, and we hope to welcome you back soon for a better experience! Sincerely,Hotel Management

Dear Lyn, Thank you for choosing our hotel during your recent visit to Houston. We always aim to provide every guest with the excellent experience expected of us, so it is disheartening to read that your disappointment outweighs your satisfaction while staying with us. Your concerns will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can improve our guest's experience. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management