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Ulasan untuk Hotel O Grand Inn Channelview I-10

2.5 out of 5
Hotel O Grand Inn Channelview I-10
15919 I-10 East Freeway, Channelview, TX

Ulasan

2,8
Penilaian 10 - Sangat Bagus. 4 dari 111 ulasan" "
Penilaian 8 - Bagus. 5 dari 111 ulasan" "
Penilaian 6 - Cukup Baik. 1 dari 111 ulasan" "
Penilaian 4 - Buruk. 8 dari 111 ulasan" "
Penilaian 2 - Sangat Buruk. 93 dari 111 ulasan" "

3,0/10

Kebersihan

3,2/10

Staf & layanan

2,4/10

Fasilitas

2,8/10

Kondisi & fasilitas properti

2,8/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Pat

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
They told me the hotel was Not taking any customers, and would not give me a room.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Joey pada tanggal 23 Jan 2024
We are sorry for the inconvenience caused to you, Pat! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

2/10 Sangat Buruk

jose

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
estafa
estaba clausurado el hotel y siguen atendiendo que pasa
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Eva pada tanggal 11 Sep 2023
¡Hola, Jose! Lamentamos saber que su experiencia con nosotros no ha sido agradable. Trabajaremos en sus comentarios para brindarle la mejor experiencia posible la próxima vez. Saludos Eva

2/10 Sangat Buruk

Fernando

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Orible
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Maria pada tanggal 11 Sep 2023
Hi, Fernando! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Maria

2/10 Sangat Buruk

Aristeo

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was something that no human being or animal should live in
Menginap 5 malam pada bulan Juli 2023
Tanggapan dari Eva pada tanggal 11 Sep 2023
Hi, Aristeo! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

2/10 Sangat Buruk

Jasmine

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 12 malam pada bulan Oktober 2022

2/10 Sangat Buruk

Krystal

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awful!!!
Awful owner is awful the place should be shut down! Husband door didn’t even locked could of easily gotten robbed or worse!! CLOSE THIS PLACE DOWN
Menginap 5 malam pada bulan April 2022
Tanggapan dari Ammy pada tanggal 3 Mei 2022
Hi, Krystal! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

2/10 Sangat Buruk

Heather

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beware
Upon arrival the first room I was given had a whole wall of graffiti, no shower head, no tub faucet and full trash cans both inside the room and outside the room door. When I informed the front desk of the issues the lady gave me a master key and a list of room numbers to check. On the way to check the rooms there were shopping carts full of trash scattered around. The photos are of the best room available. The tv did not work, there were no pillowcases on the pillows, the lights didn’t work and the room was filthy. The pictures online are not an accurate example of what you will get.
Menginap 1 malam pada bulan April 2022
Tanggapan dari Ammy pada tanggal 15 Apr 2022
Apologies for the problems you had faced, Heather! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Sangat Buruk

Matthew

Menginap 1 malam pada bulan April 2022
Tanggapan dari Jane pada tanggal 12 Apr 2022
Hi, Matthew! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Sangat Buruk

Jeffrey

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Cheshta pada tanggal 3 Apr 2022
Hi, Jeffrey! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Sangat Buruk

Yesenia

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2022

2/10 Sangat Buruk

Ginger

Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Jane pada tanggal 22 Mar 2022
Hi, Ginger! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

2/10 Sangat Buruk

Robert

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was condemned. Unable to access the room I reserved. Expedia did find me another acceptable room, but it took 2 hours. DO NOT TRY TO RESERVE A ROOM HERE!!!
Menginap 11 malam pada bulan Januari 2022
Tanggapan dari Bruce pada tanggal 6 Feb 2022
Hi Robert, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Bruce

2/10 Sangat Buruk

Micaela

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Motel Hell
Probably the nastiest motel I have ever stayed at. When we first arrived, the room we were assigned had the door wide open and when we walked in a stray cat ran from the room. The beds were not made and the room was trashed. She gave us another room (not equivalent to the one I had paid for) and the room was alright. The bed did not have sheets and the pillows did not have pillow cases. There was old food leftover in the fridge. There were no towels in the room and most of the lights did not work. We got a room on the second floor and when leaning over the rails later that night, almost fell off from the second floor. The rails are almost coming off of the concrete. This motel only has one housekeeper whom I watched get dropped off by three separate cars that night, and then she bought drugs in the parking lot. All within my first two hours of being here. I would not recommend this motel. Definitely not worth the price. I wouldn’t stay here again even if I was paid to.
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari Bruce pada tanggal 4 Feb 2022
Something like this should not have happened, Micaela. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Bruce

2/10 Sangat Buruk

Jesus H

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
He went to the room and in 10 we return it it was once of the disgusting places I have ever seen I want my money back
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Ammy pada tanggal 24 Des 2021
Hi, Jesus! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

2/10 Sangat Buruk

Trochie

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
This Hotel Is Discussing..
Beds Where dirty Floor Was Not Vacuum They Need A Better Cleaning service..
Menginap 4 malam pada bulan Desember 2021
Tanggapan dari Ammy pada tanggal 14 Des 2021
Apologies for the problems you had faced, Trochie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Sangat Buruk

Hector

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Terrible dirty place
Very dirty, no clean, no change nothing!!!
Menginap 1 malam pada bulan November 2021
Tanggapan dari Cheshta pada tanggal 27 Nov 2021
Hi, Hector! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Sangat Buruk

Timothy

Menginap 1 malam pada bulan September 2021
Tanggapan dari Ammy pada tanggal 25 Sep 2021
Hi, Timothy! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Sangat Buruk

Cristian

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Not good costume services
Menginap 3 malam pada bulan September 2021
Tanggapan dari Jane pada tanggal 10 Sep 2021
Sorry for the hassle you faced, Cristian! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Sangat Buruk

Latonya

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Took my money. Dirty and I have my kids. Didn’t even stay at all because our name wasn’t in the system. There was 5 other people that they took money from.
Menginap 2 malam pada bulan Agustus 2021
Tanggapan dari Joe pada tanggal 3 Sep 2021
Hi, Latonya. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joe

2/10 Sangat Buruk

Michelle

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible
I arrived at 9:30am sat in their parking lot for 4 hours. When I went in the lobby to see what was the earliest I could check in the lady behind the desk said that they weren’t accepting reservations. I said I already have a paid reservation. She said again we’re not taking reservations. I have yet to get a refund. I know someone who called to make a reservation over the phone once they knew I was going to stay there. They took the reservation over the phone but stopped answering the phone after hotel.com representative spoke with them trying to find out what happened with my reservation
Menginap 3 malam pada bulan Agustus 2021
Tanggapan dari Noah pada tanggal 2 Sep 2021
Apologies for the problems you had faced, Michelle! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Sangat Buruk

David

Tidak Disukai: Staf & layanan
They don't honor reservations.
They refused to honor my or any one's reservation. Said OYO should have known. I will not deal with OYO ever again. Said that they were renovating.
Menginap 4 malam pada bulan Agustus 2021
Tanggapan dari Cheshta pada tanggal 2 Sep 2021
Hi, David! We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Ivy

2/10 Sangat Buruk

Carlos

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2021
Tanggapan dari Ammy pada tanggal 17 Sep 2021
Hi, Carlos! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Sangat Buruk

Adonis

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There was nothing unique the property was run down, unsafe and dirty. We weren’t even able to check in because the office was completely closed with a note taped to the door saying no more check ins.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Jane pada tanggal 30 Agu 2021
Hi, Adonis! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
I never even saw a room. Where is the refund I asked for?
Menginap 4 malam pada bulan Juli 2021
Tanggapan dari Noah pada tanggal 21 Agu 2021
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Sangat Buruk

Marinesha

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Menginap 3 malam pada bulan Juli 2021
Tanggapan dari Noah pada tanggal 1 Agu 2021
Hi, Marinesha! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Noah

2/10 Sangat Buruk

Brittany

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Nasty place rude lady at desk.. Door was qide open bed hd no blabkets or sheets had alot of big stains
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari Cheshta pada tanggal 17 Sep 2021
Hi, Brittany! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Sangat Buruk

Kristina

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
STAY AWAY
When you get there, the women at the front desk will tell you they no longer take online reservations, then they will make you show your receipts of the bookings for the amount you paid and charge you the difference of whatever their rate is (they made me pay $20 more) i tried to argue it but the lady said (it you dont like it go somewhere else) I stayed and paid it because I had already drove an hour to get there and I was tired. Now, the rooms were the worst, if smelled like an ashtray, the lights didn’t work, the curtains didn’t fully cover the window,the fire alawokooked like someone ripped it out of the ceiling with wires hanging all out. There was a crusty rusty little refrigerator in there. Bugs and flies all over, toilet didn’t flush, drawers were all broken with doors missing. Pillows didn’t have pillow cases and looked like a child went crazy with a marker on them. The wall outlets didn’t work, no trash cans, looks like everyone just stacks trash outside their room door. this place seems to dangerous to even be opened. Please beware.
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari Noah pada tanggal 21 Jul 2021
Something like this should not have happened, Kristina. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Noah

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Llegamos a las instalaciones y no había nadie en el lobby. Llamamos al número que estaba proporcionado en una ventanilla escondida, y nos colgaron 2 veces. A la tercera que contestaron, una señora simplemente nos dijo que no había nadie y que mejor canceláramos nuestra reservación. Eran las 11 de la noche y no había servicio de nada, era de noche y el lugar no era nada seguro. Tengan cuidado, ya que después llegó otra pareja y les pasó exactamente lo mismo.
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari Cheshta pada tanggal 15 Jul 2021
Lamentamos mucho que su experiencia con nosotros no haya sido agradable. Sin duda, trabajaremos en sus comentarios para brindarle la mejor experiencia posible la próxima vez. Saludos, Janet

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan
My room is not what I wanted is expected dumpster
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari Leo pada tanggal 14 Jul 2021
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Noah

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolute worst place I’ve ever stayed ! Extremely dirty, staff is rude and inattentive. First, the pictures are completely outdated. The grounds are run down in person. When we arrived to ask how soon we could check out, we could not until later that evening because there was no staff and the open sign was turned off but it’s was well past noon. When we were finally able to check in it took about 30 minutes to sign papers when everything was already done online. When we finally got into the room it was hot and sour. The air didn’t work, there were bugs all over the floor, in the tub, and on the dressers( I took plenty of pictures). There were burn holes in the bed and bugs crawling out from the sink and tub. The shower and sink was dirty and there was no soap. There was no point of a maid because she didn’t even try. The refrigerator was old and moldy and had spots everywhere. When complaining about our air we had to go back 5 times to keep telling her the air didn’t work and she didn’t fix it or let us switch rooms. Didn’t send anyone up to look or anything. Absolutely terrible place to stay. Not worth it, spend money for a motel 6 before you go here.
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari Cheshta pada tanggal 12 Jul 2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Janet

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nothing.
Menginap 1 malam pada bulan Juli 2021

2/10 Sangat Buruk

Arthur

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
NEVER AGAIN!!!
Never. Again. This is the WORST hotel I have ever been. This should not be an option for ANY guest.
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari Jane pada tanggal 7 Jul 2021
Hi, Arthur! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Jane pada tanggal 12 Jul 2021
Hi, Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

10/10 Sangat Bagus

Damon

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 13 malam pada bulan Juni 2021
Tanggapan dari Leo pada tanggal 1 Jul 2021
Hi, Damon! Thank you for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 Sangat Buruk

Lester

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible plus!
The worst place in the world. Terrible lady behind the desk and while I was checking in, a customer came looking for a plunger.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Jake pada tanggal 28 Jun 2021
This is not the experience we would like you to have, Lester! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Jake

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama teman, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This experience was AWFUL. When we pulled in we were taken aback by the environment. We had to double check the address to be sure we were in the right place because it looked nothing like the pictures on Expedia. When we got to the counter to get our key, I was asked for all of my Expedia information “for the owner” which was really weird because I had a reservation and it should have been in their system. She never once looked at a computer, and I don’t even think I remember seeing one. I got the key and went to the room. The key didn’t work. My husband went to the front desk again and a man told him the person who does keys was gone so he’d try a master key for another room. Three rooms later and none of them were even remotely accommodating. The last room he checked didn’t even have power! My husband also overheard people at the front talking about the police and how all the TVs kept getting broken or stolen. The place looked like a crack house, no kidding. We had two young babies; we refused to stay. As my husband was coming back, a man rolled up onto my husband very suspiciously. We literally feared for our lives. There was nothing appealing about this. I truly hope Expedia takes this hotel off its site ASAP. No one should ever have to deal with the crap we went through, and a reputable site like Expedia shouldn’t do business with places such as this. Crazily, the next morning (coming down the street from a different hotel we ended up getting) there were police all over
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Gabi pada tanggal 22 Jun 2021
We are sorry to hear about your experience, Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Gabriel!

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 7 malam pada bulan Juni 2021
Tanggapan dari Dan pada tanggal 30 Jun 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Dan

2/10 Sangat Buruk

Johnny

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Mike pada tanggal 19 Jun 2021
Hi, Johnny! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Mike

4/10 Buruk

Kaila

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Do not stay here unless last resort!
Couldn't find reservation. Then put us in room that was dirty, no linens, holes in wall... Obviously remodeling. 2nd room was clean, to extent. Has something sticky all over mirror. Front desk was rude and incompetent.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Gabi pada tanggal 17 Jun 2021
Hi, Kaila! Thank you for bringing this to our notice. As stated, the behavior of the staff was not pleasant towards you. We will look personally into this matter and assure you your next visit will be a pleasant one. Regards, Gabriel!

2/10 Sangat Buruk

Adrian

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Joey pada tanggal 6 Jun 2021
Hi, Adrian. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey

2/10 Sangat Buruk

Adrian

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible Horrible Horrible
Looks very run down. Balcony rails broken. No refrigerator, box tv no Wi-Fi no cable. Cups in room were dirty no outlets worked. Holes in the wall where the ac vent goes. Towels looked dirty. In all reality the motel looks like a hurricane and tornado hit it at the same time. I will never visit this place again.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Gabi pada tanggal 6 Jun 2021
Hi, Adrian! We are sorry for the unpleasant experience you had with us. Your feedback has been duly apologetic noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Gabriel!

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 7 malam pada bulan Mei 2021
Tanggapan dari Gabi pada tanggal 4 Jun 2021
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Gabriel!

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They had bed bugs and cleanliness was very poor. I got bite all on my arms by bed bugs. Very disguating .
Menginap 3 malam pada bulan Mei 2021
Tanggapan dari Gabi pada tanggal 22 Mei 2021
We are sorry to hear this, Thanks for notifying this concern us and we do understand your disappointment in this regard. However, we have duly noted your feedback to ensure better services in the future. Regards, Gabriel!

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 4 malam pada bulan Mei 2021
Tanggapan dari Leo pada tanggal 31 Mei 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was so unprofessional arguing that i didn't pay for the room even after giving my confirmation numbers. Then i was told i paid the wrong price. Room was disappointing with holes in bed spead, holes in carpet, smelled old. Have the pictures to prove the condition. Will never book again
Menginap 1 malam pada bulan Mei 2021
Tanggapan dari Cheshta pada tanggal 6 Mei 2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Jacob

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Absolutely awful experience
Do not stay here!!! This hotel was absolutely awful. When we arrived, none of the staff in the lobby were wearing masks. They were incredibly rude and unhelpful. Once we got into our room, we were mortified. The room was clearly a smoking room, despite us booking a non-smoking room. The room was covered in stains and looked like it hadn't been cleaned in years. There was graffiti all over the bathroom wall. The towels in the bathroom were stained and smelled terribly. The toilet did not flush. On top of that, the wifi did not work and the hotel staff would not help us fix the issue. We left immediately and I got on the phone with Hotels.com customer service. The representatives I spoke to were incredibly unhelpful, one even blamed me for booking that room despite your website promising that we would have a clean, smoke-free room with wifi. After having such a terrible experience with Hotel O and Hotels.com customer service, I am completely dissatisfied with the experience. We haven't even gotten the refund for the room yet.
Menginap 1 malam pada bulan Maret 2021
Tanggapan dari Joe pada tanggal 12 Apr 2021
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Joe

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Where to begin.. STAY SOMEWHERE ELSE!! The hotel looked like something out of a scary movie! Rooms with broken windows and missing doors. Roaches and awful odors. Human fluids everywhere you can think of! I booked a 4 night stay, checked in, got my keys, took a look at the room and was out within the first 10 minutes. Expedia nor the hotel would refund me anything for this stay. STAY AWAY! camping at a park would be better than this!
Menginap 4 malam pada bulan Maret 2021
Tanggapan dari David pada tanggal 25 Mar 2021
Hi, We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, David!

4/10 Buruk

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
Nothing unique except having to rebook you room. Went to eat dinner came back and they gave my room to someone else. Horrible
Menginap 2 malam pada bulan Maret 2021
Tanggapan dari Joey pada tanggal 25 Mar 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Joey

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
cheap
Only stayed because there was no where else to go.. woke up with no water. Air/heat didn’t work.. covers were thinner than a sheet of paper.. I could feel the springs of the mattress.
Menginap 1 malam pada bulan Maret 2021
Tanggapan dari Marie pada tanggal 24 Mar 2021
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

2/10 Sangat Buruk

Daisy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
No me gusto
Los cuarto estan sucios debajo de la cama botellas de refresco las toallas manchadas y las sabada el televisor de los de ante la nevera mojosa los baños sucios paredes rota no se parece en nada a la foto y el servicio al cliente malo
Menginap 1 malam pada bulan Maret 2021
Tanggapan dari Gab pada tanggal 24 Mar 2021
Hola Daisy, En primer lugar, queremos agradecerte que hayas compartido tu experiencia con nosotros. Lamentamos profundamente los inconvenientes que se ha encontrado. Desde OYO creemos que la prioridad es la satisfacción plena de nuestros clientes y todo lo que no cumpla con sus expectativas no es aceptable para nosotros. Procedo a informar de tu opinión al hotel y tomaremos acciones encaminadas a evitar estas incidencias en el futuro. ¡Estaremos encantados de atenderle nuevamente en cualquiera de nuestros hoteles OYO! Un saludo. Gabriel.