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Ulasan untuk MainStay Suites Texas Medical Center/Reliant Park

2.5 out of 5
MainStay Suites Texas Medical Center/Reliant Park
3134 Old Spanish Trl, Houston, TX

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 411 dari 1002 ulasan" "
Penilaian 8 - Bagus. 306 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 139 dari 1002 ulasan" "
Penilaian 4 - Buruk. 75 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 71 dari 1002 ulasan" "

8,2/10

Kebersihan

8,4/10

Staf & layanan

7,6/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Carol Ann

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
This hotel is fine for a night or 2, but I wouldn't stay longer than that. The room was pretty dirty but at least the bed was clean. The staff were really nice & accommodating.
Menginap 2 malam pada bulan April 2024

4/10 Buruk

Donna

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Janie

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Mr. Harrell AGM pada tanggal 3 Apr 2024
We do apologize that your stay was not up to your expectations me and my staff strive to make every stay remarkable and use information in this review to understand what we can do to be better please take some time and let me know what we missed so we can try and make it right

8/10 Bagus

Gail

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan
Lower cost option for those going to MD Anderson Cancer Center. Complimentary shuttle service to the center was prompt, easy, and reliable. Kitchenette in room was a big help. Room and bathroom were basic but sufficient. Coffee in lobby was nice especially on early mornings.
Menginap 4 malam pada bulan Maret 2024

6/10 Cukup Baik

Mary Lou

Not the greatest
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Kenneth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Reasonably convenient to the NRG Arena where we were competing in a two-day event. Staff was helpful. Room was clean.
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Rene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

John D

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Location ok but not easy to get in and out of
Menginap 2 malam pada bulan Februari 2024

4/10 Buruk

Fabricio, Laredo

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
No sirven las tarjetas de la puerta el sector poco agradable la habitación no estaba limpia no servía uno de los toma corriente etc
Menginap 2 malam pada bulan Februari 2024

6/10 Cukup Baik

Leonard W

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Catherine

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The area was less than desirable. The bathroom had permanent stains as did the kitchenette. Our tv did not work properly and it took until the 2nd for someone to come fix it. The alarm clock made a soft buzzing noise so we had to unplug it..
Menginap 2 malam pada bulan Januari 2024

2/10 Sangat Buruk

Krista, Woodinville

Bepergian dalam rombongan
Tidak Disukai: Fasilitas
This reservation was prepaid in full but the front desk clerk called our room late at night insisting it was not paid. Husband spent 30 minutes back at front desk proving with emails and receipts that room was PAID. The next morning the manager confirmed yes it was paid. Horrible experience at this hotel and kept us up late into the night unnecessarily.
Menginap 2 malam pada bulan Januari 2024

4/10 Buruk

Steven

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property does not offer daily room servicing and guests must even requests clean towels. Rooms are serviced ONLY WEEKLY. This does not appear anywhere in the advertisements. Neighborhood is also cery seedy. I’d rename it the Main Stay Away.

10/10 Sangat Bagus

cindy

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
There wasn’t enough food available for snacks

10/10 Sangat Bagus

leonardo david arguelles

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Me gustó la atención de todos los trabajadores aun con la barrera del idioma todos excelentes sobre todo la resepcion y la hubicacion del hotel y sus habitaciones muy bien. Que estuvo mal la limpieza les dieron el día último y primero al personal y el hotel se puso muy sucio. Y pues tengo varias inconformidades se anuncia un desayuno rápido en la aplicación y pues no existe solo café esto si es importante que lo aclaren pues presupuestas el viaje con gastos y el desayuno no lo contemplas y eso es desajuzta tu economía y otro punto que nos tocó una colchoneta tenía mancha de sangre nos solucionaron con un cobertor extra y nos cambiaron de cuarto con mucha amabilidad y rapides. Mis otras inconformidades son con la app se mueve al realizar tu compra y tuve mucho inconvenientes para resolver un tema que exageraron en solucionar con correos y mensajes hable al hotel y amablemente y ellos resolvieron rápido mi petición el servicio de atención al cliente de Expedia apesta malo y no resuelve nada y muy tardado. La forma en que anuncias tu hotel mal que digo mala pésima me pones que tengo meses sin intereses para pagar y cuando pago no me dan ese beneficio tengo que marcar a mi banco para que me resolvieran y por último el desajuno rápido no puedes anunciar algo y no cumplirlo. De masiado formulismo en tu servicio. Al cliente. Deverian de aprenderé al del hotel rápido eficiente y con amabilidad no fue grato reservar en esta app deverian cambiar estoo
Menginap 4 malam pada bulan Desember 2023

8/10 Bagus

Deanna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Lana

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pleasant 2-night Stay
My daughter and i stayed for 2 nights while she had a procedure nearby. We got a superior suite, which had a queen bed, kitchenette, sofa, chair and a desk. The room was very clean, the bed super comfy, and it was really quiet for the most part. The kitchenette had a small, full-sized refrigerator with a freezer, a small sink, cooktop, coffeemaker, microwave and a small dishwasher. We were supplied with dishes, drinkware, utinsels, a pot and a pan. The staff were very friendly and accomodating and the atmosphere was relaxed. We felt safe there at all times. The room could use some updates, but everything else made up for it. Recommend.
Menginap 2 malam pada bulan Desember 2023

4/10 Buruk

Senovio

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Very disappointed,
Stay here for convenience and the shuttle service. Shuttle drive left without me even though I was there waiting. Had to switch rooms because we were on the first floor and blinds didn’t fully cover the windows and the TV didn’t work. In the new room the TV worked but you had to hold the remote together or the batteries would fall out. The bath tub would not drain so after the first person showered the water just stayed in tub. Have stayed here in multiple occasions over the past four years when I come for my Cancer check-ups but the quality just seems to be going down. Seriously considering this being my last stay here.
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Gary

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

jeffrey

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Linda

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff and reasonable prices
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Cassandra pada tanggal 11 Des 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Maurice

Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Luke

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Eldridge

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Close to med center, affordable. Limited amenities.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Cassandra pada tanggal 11 Des 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bagus

Genene

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan
Tv not working. Waited on maitinence but after 11/2 hours gave up
Menginap 1 malam pada bulan November 2023
Tanggapan dari Micheal pada tanggal 30 Nov 2023
Thank you for your feedback. We will be work with our team to better your stay.

10/10 Sangat Bagus

Bobbi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Most everything was positive. One negative was, the door to the deck did not have adequate coverings and the sun shined brightly into our faces.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Micheal pada tanggal 3 Des 2023
Thank you for your feedback. We take look at providing covering. As always we are here to make your better.

10/10 Sangat Bagus

Corina C

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Micheal pada tanggal 21 Nov 2023
Thank you For your feedback. We encourage you to stay with us again. to improve your stay

6/10 Cukup Baik

Tania

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023
Tanggapan dari Micheal pada tanggal 27 Nov 2023
Thank You for your stay. We always strive to better your stay.

6/10 Cukup Baik

Troy

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Shuttle driver in the morning is very nice but I got forgotten in the transition and waited an extra hour in the rain and had to call again for the afternoon driver twice
Menginap 2 malam pada bulan November 2023
Tanggapan dari Micheal pada tanggal 21 Nov 2023
Thank you for your feedback. We do apologize for the inconvenience this may have cause you. We will work to improve the shift change process.

10/10 Sangat Bagus

Patty

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Micheal pada tanggal 21 Nov 2023
Thank you for your feedback.

4/10 Buruk

Wendy

Bepergian bersama keluarga
Disukai: Kebersihan
We had no hot water for the stay and ask for some money back. They wouldn’t even give me a receipt upon checkout. The shuttle drivers were nice. We were there due to my brother being a cancer patient and had appointments at MD Anderson.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Timothy Howell (General Manager) pada tanggal 13 Nov 2023
Good morning Ms. Wendy,Thank you for review we value your feedback. I will like to apologize for the water being off I know that was a huge inconvenience for you and all of our guest. For that I have refunded you 1 night stay and you will be able to see that credited back to your account between 7-14 days. Again, I do apologize Ms. Wendy.

10/10 Sangat Bagus

Lulu

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Esta cerca de muchos lugares
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Micheal pada tanggal 14 Nov 2023
Thank you for your feedback.

8/10 Bagus

William

Menginap 1 malam pada bulan November 2023
Tanggapan dari Micheal pada tanggal 14 Nov 2023
Thank you for your feedback

6/10 Cukup Baik

Keelan

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Overall the hotel was great, nothing extravagant but it was clean and had a little kitchen area. HOWEVER, We booked online where it asked me to put in my card even though I chose to pay onsite. We get there and we end up paying with a different card then I put on the website which goes through. Days later and now both cards have been charged even tho the card I put in online was only supposed to be charged if we didn’t show up. There phone number online is out of service so it’s been difficult reaching them.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Micheal pada tanggal 27 Nov 2023
Thank you for your feedback. we always strive to better your stay. Management will be in contact with you .

10/10 Sangat Bagus

Marco

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
its ok
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Micheal pada tanggal 5 Nov 2023
Thank you for staying with us. You feedback is every much appreciated

10/10 Sangat Bagus

Sevinj

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Micheal pada tanggal 24 Okt 2023
Thank you for your feedback.

8/10 Bagus

Timothy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Last minute booking
Was a last minute book due to family emergency. Bed was a little hard for me but overall, friendly staff amd clean room. Hot water could have been hotter but good stay.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Micheal pada tanggal 20 Okt 2023
Thank you for your feedback. - Main Stay Staff

10/10 Sangat Bagus

Bobbie

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient to MDA clinics
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Micheal pada tanggal 20 Okt 2023
Thank you for your feedback.- Main Stay staff

6/10 Cukup Baik

Eduardo

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
There were people hanging around the parking lot and looked very suspicious!
Menginap 1 malam pada bulan September 2023
Tanggapan dari Micheal pada tanggal 18 Okt 2023
Thank you for your feedback. we take your concerns seriously.- Main Stay staff

10/10 Sangat Bagus

Edward

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Micheal pada tanggal 18 Okt 2023
Thank you for your feed back. We encourage you to return and with us, better your experience.- Main Stay staff

10/10 Sangat Bagus

Marian

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean and quiet. Great location to Methodist Hospital. Felt safe here.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Timothy Howell (General Manager) pada tanggal 11 Okt 2023
Good Morning Marian,We are glad that you felt safe and enjoyed your stay with us. We look forward to being your home away from home again.

6/10 Cukup Baik

Jie

Bepergian bersama teman
Disukai: Fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Some guests stayed in the poor from 8pm to 1am, they made quite a lousy party. I lived in 4th floor, and still couldn’t sleep. Hotel staff just won’t do anything about it.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Timothy Howell (General Manager) pada tanggal 11 Okt 2023
Good Morning Ms.Jie,Thank you for your previous stay with us, I apologize that the noise prevented you from sleeping peacefully. Here at MainStay we understand that we have short and long term guest and everyone should be respectful of the Surroundings they are in. We hope to see you again and if you encounter this problem again please feel free to reach out with any other concern that you have.

2/10 Sangat Buruk

Joeanna

Menginap 1 malam pada bulan September 2023
Tanggapan dari Micheal pada tanggal 3 Okt 2023
Thank you for your feedback. We will be addressing your concerns. - Main Stay Staff

10/10 Sangat Bagus

Pragya

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the stay .
Menginap 1 malam pada bulan September 2023
Tanggapan dari Micheal pada tanggal 2 Okt 2023
Thank You for choosing our hotel for your stay. It is our goal to make your stay a pleasant experience.As Always thank you for you feed back.- Main Stay Staff

8/10 Bagus

Corina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Micheal pada tanggal 2 Okt 2023
Dear Guest,Thank you for your feed back and always Thank you for choosing our hotel for your stay. It is our goal to make your stay a pleasant experience.- Main Stay Staff

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 1 malam pada bulan September 2023
Tanggapan dari Micheal pada tanggal 2 Okt 2023
Dear Guest,Thank you for your feed back and always Thank you for choosing our hotel for your stay. It is our goal to make your stay a pleasant experience.- Main Stay Staff

6/10 Cukup Baik

Pamela

Bepergian bersama keluarga
Menginap 2 malam pada bulan September 2023
Tanggapan dari Micheal pada tanggal 2 Okt 2023
Dear Guest,Thank you for your feed back and always Thank you for choosing our hotel for your stay. It is our goal to make your stay a pleasant experience.- Main Stay Staff

10/10 Sangat Bagus

Nora

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Micheal pada tanggal 29 Sep 2023
Thank You for stay at Main Stay. We will love to see return one of our loyal Choice Privilege member...!- Main Stay Staff

6/10 Cukup Baik

Belinda

Bepergian dalam rombongan
Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan
Need updates
When we arrived the front desk clerk was slow. I was already late (not her fault) to a function and it took her about 20 mins to check the man in front of me 3 rooms. It was only he and I checking in. The third floor smelled like seafood. I thought maybe somebody had bought some and I could understand but the whole hall smelled terrible every time we went up to our room.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Micheal pada tanggal 29 Sep 2023
Thank you for the feed back. Sorry for the inconvenience this may have caused you. We take all your concerns seriously and encourage you to come back and stay with to better your experience- MainStay Staff