Ulasan Rodeway Inn Houston North Greenspoint

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Ulasan untuk Rodeway Inn Houston North Greenspoint

Rodeway Inn Houston North Greenspoint

12701 North Freeway, Houston, TX

4,8

4,8/10

Kebersihan

5,8/10

Staf & layanan

4,6/10

Fasilitas

4,8/10

Kondisi & fasilitas properti

3,2/10

Ramah lingkungan

2/10 Sangat Buruk

Tyquisha

12 Sep 2023

Menginap 2 malam pada bulan September 2023

2/10 Sangat Buruk

Pa

8 Sep 2023

Tidak Disukai: Kebersihan, staf & layanan

Menginap 2 malam pada bulan September 2023

2/10 Sangat Buruk

Esther

7 Sep 2023

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

I was unable to check in. I went to the hotel and it was literally closed. There was a sign from the city that said it was closed for maintenance and an occupancy investigation. I never received a notification and my reservation was never cancelled.

Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Michael

Bepergian dalam rombongan, Bepergian bersama keluarga

31 Agu 2023

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

The hotel is literally closed for business and isn't open I was booked to stay the night here got to the location and it was gated closed completely I called hotels.com and was not offered a relocation for the room as well. I've been trying to get my money back ever since and it has been anything but easy . I will not return to the establishment even if it changes owners and everything else I do suggest not bothering with this place highly they take your money for a room that's non refundable and doesn't honor the room itself when you arrive

Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Danny

23 Agu 2023

Menginap 2 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Jose

22 Agu 2023

Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Skylar

16 Agu 2023

Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Samuel

15 Agu 2023

Menginap 2 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Jordan

Bepergian bersama keluarga dan anak

9 Agu 2023

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti

They did not clean our room at all the whole time we stayed we also had to make our own beds up ask for new sheets and also take out our own trash. They claimed to have breakfast on weekends but never provided it. Most the staff was under the influence and was sleeping in the lobby drunk most nights. They also did not let me know that they were supposed to be shut down way before we booked . I found out the very last day that they did not pass the inspection months ago and was supposed to be shut down while we were staying.

Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Luiza

5 Agu 2023

Disukai: Kebersihan

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti

Big disappointment.

Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Jordan

2 Agu 2023

Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Ebonee

Bepergian bersama teman

31 Jul 2023

Tidak Disukai: Fasilitas

The pool was closed their in the middle of renovation I has to ask for another room the 1st room bathroom tub and floor was full of hair stained comforter as well the main entrance door DOSENT work we had to slide the door open ourselves in and out

Menginap 2 malam pada bulan Juli 2023

6/10 Cukup Baik

Aurelio

31 Jul 2023

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Jordan

27 Jul 2023

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

Menginap 1 malam pada bulan Juli 2023

Tanggapan dari Siddiqi pada tanggal 1 Agu 2023

Thank you for your five-star reviews. Highly obliged

2/10 Sangat Buruk

Karen

22 Jul 2023

Menginap 1 malam pada bulan Juli 2023

2/10 Sangat Buruk

Terry

24 Jun 2023

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Elliott J

21 Jun 2023

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

This is a garbage property. Dirty and loud. Do not stay there.

Menginap 1 malam pada bulan Juni 2023

6/10 Cukup Baik

Bobbi

10 Jun 2023

Disukai: Staf & layanan, kenyamanan kamar

Tidak Disukai: Kebersihan, kondisi & fasilitas properti

You get what you pay for

Overall, a comfortable stay. Very dirty and no vending machines. Not much around the hotel for eating. Friendly employees.

Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Antonio

6 Jun 2023

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

It smelled like people where doing drugs.

Menginap 5 malam pada bulan Mei 2023

6/10 Cukup Baik

Yoscarly

Bepergian dalam rombongan

2 Jun 2023

Disukai: Staf & layanan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti

Dangerous

Menginap 1 malam pada bulan Mei 2023

2/10 Sangat Buruk

Anthony

5 Mei 2023

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

not even open

Tanggapan dari Siddiqi pada tanggal 24 Mei 2023

Sorry for your trouble. There was some hot water issue. We are open now.

2/10 Sangat Buruk

Martin

16 Apr 2023

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti

Menginap 1 malam pada bulan April 2023

4/10 Buruk

Diona

12 Apr 2023

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Menginap 2 malam pada bulan April 2023

2/10 Sangat Buruk

Juan

18 Feb 2023

Menginap 1 malam pada bulan Februari 2023

2/10 Sangat Buruk

Elizabeth

17 Feb 2023

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

This property is closed

Menginap 1 malam pada bulan Februari 2023

Tanggapan dari Eva pada tanggal 20 Feb 2023

Hi, Elizabeth! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 Sangat Buruk

Marek

14 Feb 2023

Menginap 2 malam pada bulan Februari 2023

2/10 Sangat Buruk

KAREN

1 Feb 2023

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti

Menginap 1 malam pada bulan Januari 2023

2/10 Sangat Buruk

Jada

29 Jan 2023

Menginap 1 malam pada bulan Januari 2023

2/10 Sangat Buruk

Alejandra

Bepergian bersama keluarga

15 Jan 2023

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Menginap 1 malam pada bulan Januari 2023

Tanggapan dari Ammy pada tanggal 18 Jan 2023

Hi, Alejandra! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Sangat Buruk

Brian

6 Jan 2023

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

2/10 Sangat Buruk

Jose

Traveler bisnis

31 Des 2022

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti

No existe el hotel ya y en Expedía sigue apareciendo pague por un cuarto y el hotel no existe mas

Menginap 1 malam pada bulan Desember 2022

Tanggapan dari Eva pada tanggal 4 Jan 2023

Hi, Jose! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

2/10 Sangat Buruk

Pedro

Traveler bisnis

23 Des 2022

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

I arrived at the property and the doors were closed. There was a sign saying that there was not hot water. The front desk said my reservation via Expedia was not accepted. The customer service was poor and I felt kicked out. I had to go to another place and with no refund.

Tanggapan dari Ammy pada tanggal 27 Des 2022

We are extremely sorry to know this, Pedro! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

2/10 Sangat Buruk

Ruby

23 Des 2022

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Menginap 1 malam pada bulan Desember 2022

2/10 Sangat Buruk

Edwin

12 Des 2022

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 3 malam pada bulan Desember 2022

Tanggapan dari Ava pada tanggal 22 Des 2022

Hi, Edwin! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Sangat Buruk

Tommie

24 Nov 2022

Menginap 1 malam pada bulan November 2022

6/10 Cukup Baik

Jessicah

11 Nov 2022

I didnt get my deposit back even though i only ended up staying for a few hours waiting on a fanily member who woke up late to pick me up. Were is my deposit its supposed to be refundable.

Tanggapan dari Ammy pada tanggal 19 Nov 2022

Hi, Jessicah! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

6/10 Cukup Baik

Jimmy

Traveler bisnis

27 Okt 2022

Disukai: Kebersihan, staf & layanan

Tidak Disukai: Fasilitas

My room was spotless and the hotel itself was very clean. There was some construction/remodeling going on but did not interfere with my stay. Wifi was adequate for streaming on my own device. My biggest issue was the water only got lukewarm. When I asked about this issue I was told that was part of the remodeling going on and would be replaced soon. There was no breakfast as stated on their website. Overall, I would stay again as soon as the water issue is fixed.

Menginap 1 malam pada bulan Oktober 2022

Tanggapan dari Ammy pada tanggal 7 Nov 2022

Hi, Jimmy! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

2/10 Sangat Buruk

Griffin

13 Okt 2022

Menginap 1 malam pada bulan Oktober 2022

Tanggapan dari k pada tanggal 20 Okt 2022

We are sorry the stay turned out to be average. We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Kate

2/10 Sangat Buruk

JP.

Traveler bisnis

13 Okt 2022

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

Twice in months apart Expedia & OYO Hotel N 45 South Feeder, have cancel my stays because they both have Dropped the Ball Twice & didn’t care about my money because I had to pay in advance & till this day 2day I haven’t received my money back or any at least free stays & I had to do everything twice by myself like booked in another Hotels, short on my money twice again..Can U guys please return my money, this issues that I was cancel was cause U guys Dropped the Ball Twice & I still use Y’all’s companies.. Come’ I now..?????

Menginap 1 malam pada bulan Oktober 2022

Tanggapan dari k pada tanggal 20 Okt 2022

Hi, We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Kate

4/10 Buruk

Yoichi

Traveler bisnis

9 Okt 2022

Disukai: Staf & layanan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti

Staff is awesome but facilities are not ready to accept customers.

Menginap 1 malam pada bulan Oktober 2022

Tanggapan dari k pada tanggal 20 Okt 2022

We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Kate

2/10 Sangat Buruk

Crystal

Traveler bisnis

2 Sep 2022

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

WHATEVER YOU DO.. DO NOT BOOK A ROOM HERE! They turned me away then still charged me for the room! Walking in the lady at the desk was on a personal phone call and ignored me. Then they took my card for a deposit. She wanted to kerp my credit card while I checked the room.I refused.Gave me a room key.In the room NO TV. The furniture was all rearranged and the bed was broken. I went back down to see if had another room. She said someone stayed in rhe room I went to then they outright refused to give me a room. I had nowhere to go and had to book another hotel. This experience was horrible. Today several weeks later they charged my debit card for the room anyway in the day my rent is due!! I contacted customer support they agreed to refund me but it takes 7-10 business days to return the money for a room I was refused. I hope you read reviews like I do. If you want to stay in a hotel that is clearly filled with drug activity and shady business practices by all neans stay at this hotel. SCARY PLACE PERIOD!

Menginap 1 malam pada bulan Agustus 2022

Tanggapan dari k pada tanggal 20 Okt 2022

Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Kate

6/10 Cukup Baik

TOE

1 Agu 2022

Tidak Disukai: Kebersihan, staf & layanan

Not clean

Menginap 1 malam pada bulan Juli 2022

Tanggapan dari Arthur pada tanggal 23 Agu 2022

Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Sangat Buruk

Mark

17 Jul 2022

Menginap 1 malam pada bulan Juli 2022

2/10 Sangat Buruk

Josue

Bepergian bersama teman, Bepergian bersama keluarga

11 Jul 2022

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

I was told there was no more rooms left (even when I had my reservation) and could not do anything for me. I had to go last minute to search for a hotel near there

Menginap 1 malam pada bulan Juli 2022

Tanggapan dari Ammy pada tanggal 21 Jul 2022

We are sorry to know this, Josue! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

8/10 Bagus

Miguel

7 Jul 2022

Disukai: Staf & layanan

Tidak Disukai: Fasilitas, kondisi & fasilitas properti

Property is under renovation, elevator doesn't work, infested with roaches, no dining room for breakfast.

Menginap 5 malam pada bulan Juli 2022

Tanggapan dari Simon pada tanggal 11 Jul 2022

Hi, thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Simon

2/10 Sangat Buruk

Darryl

5 Jul 2022

Menginap 1 malam pada bulan Juli 2022

2/10 Sangat Buruk

Luis

5 Jul 2022

Menginap 3 malam pada bulan Juli 2022

Tanggapan dari jann pada tanggal 10 Jul 2022

Hi, Luis! We are sorry to know that you are not fully satisfied with our services. Be assured, that we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

2/10 Sangat Buruk

David

4 Jul 2022

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

They made me drive 1hr and said they had no more rooms

Menginap 1 malam pada bulan Juli 2022

Tanggapan dari Ammy pada tanggal 11 Jul 2022

We are sorry to know this, David! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Sangat Buruk

Jeremy Austin

Traveler bisnis

2 Jul 2022

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

This place is basically a flop-house. It’s a complete garbage dump. It smells of feces, the carpets are visibly dirty, trash everywhere. The building is falling apart, there is leakage, and the rooms are not cleaned. There was garbage in my room, the door was damaged (it looked like it had been kicked or forced open at some point and never repaired), the toilet had cigarette butts in it. The hallways were strewn with garbage and dirty laundry. It was the worst experience I have ever had. I walked to my room, took a look around and left.

Menginap 5 malam pada bulan Juni 2022

Tanggapan dari jane pada tanggal 11 Jul 2022

Sorry for the hassle you faced, Jeremy Austin! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Sangat Buruk

veronica

29 Jun 2022

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Worst ever. Not a safe hotel.

Menginap 1 malam pada bulan April 2022

Tanggapan dari Ammy pada tanggal 10 Jul 2022

Hi, Veronica! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.