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Fantastic customer service

This was one of those places that is a pleasant surprise, not because of anything major, but because everything is done well, and without fuss or annoyance. The staff are friendly and helpful without being intrusive or overbearing, the hotel is clean and well maintained in both private and public areas. The food is good and the location is convenient for both local facilities and travel further afield.

A fantastic and spotlessly clean hotel. We stayed here for a week at the start of March. Unfortunately the weather wasn't the best, which meant the rooftop bar and pool area was closed for the first couple of days. Despite the weather, Olhao is a lovely little town with enough bars and restaurants all within walking distance of the hotel. We hired a car to explore the area and towards the Spanish border, and we were always able to find a free parking space in the surrounding streets around the...

Lovely stay with all the comforts but there was a mix up as we went to check out, i went to settle a bar bill and was presented with a full bill for the accommodation as well as the bar bill. The accommodation had previously been paid at the time of booking.

Oh my goodness, myself and my husband cannot rate this hotel highly enough. It is pure perfection. Nothing is too much trouble for the staff, the food, ambiance and hotel/room was more than perfect. There is absolutely nothing negative to say. Thank you so much for for a fantastic stay. We will definitely be back!

Great place, loved our stay. Not a lot nearby apart from boat to beach, but loved resort and didn’t need to go anywhere else

Very comfortable room and great breakfast too.

All of the rooms are suites with a lounge area with a sofa and chairs plus door to the terrace, a fully equipped kitchen and two bathrooms. The hotel has indoor and outdoor swimming pools, a gym, a bar and excellent restaurant.

Wonderful location ,beautiful grounds and excellent food and facilities

What a find! Wonderful hotel. Short taxi/Uber ride from airport. Walking distance to train station, bus station, old town, marina and although a little further, a shopping centre. Lovely outdoor area. Free coffee. Samsung TV with mirroring. Great shower in bathroom. Basic kitchen. Balcony. Air con. Comfy bed. Very clean and modern. We will be back.

Perfect

Absolutely lovely place to stay. The staff are lovely. The room was right sized and clean. Every part of the common areas was also very clean. The breakfast was also very good with a wide range only options The only bit of a small bother was the location which is a bit away from the main attractions. But the hotel provides a pick up and drop option. Although you are best off if you have your own car

Perfect hotel for overnight stay close to Faro Airport. We landed close to midnight and walked to the hotel in 10 minutes. Clean rooms, comfy beds, breakfast and pool then checkout at noon. Great place.

This Hotel is a family run business with a focus on hospitality and friendliness. The room was adequate for what we wanted but was old fashioned with a small balcony. Everything else about this hotel was exceptional, the pool area, the breakfast, the cuisine all 5 star. Then you walk out of the pool area into the very well kept gardens and the ponds. Within the ponds you find an array of friendly turtles, if you remember to take a few slices of bread from the breakfast table these turtles...

Central location. Nice staff. Very nice breakfast. Pleasant roof terrace swimming pool. A place of character and comfort.

Just returned from another lovely stay at Vila Gale. All staff were welcoming, friendly and helpful and nothing was too much trouble. We were given a river view room with a lovely aspect overlooking the ferry and boats on the river. There was plenty of variety at breakfast and great to sit outside in the sunshine. We made good use of the shuttle bus to take us into town ... unfortunately it still doesn't run on Monday or Tuesday . Ferries to the wonderful Terra Estreita beach were very always on...

Service is excellent