"The hotel resort is amazing and the staff are the most welcoming & accommodating I have seen. My son has nut & egg allergies and the hotel catering staff went above and beyond to cater for his needs at breakfast and also in the Nusa Dua lounge that we had access to. I would like to say a big thank you to Ayu, Risma, Ribi, Karisma, Ade, Yana and Dedek for making the time to get dishes for my son to enjoy during his stay.
The pools where fun and kept the kids entertained, however, I would have preferred a specific pool where you could swim lengths rather than having multiple small pools with kids in all of them. The water slide was fun.
The beach front was well maintained and both my kids spent a lot of time here playing and relaxing. The games area, was fine, but we did not play pool or the table football as much. The Arcade games inside the clubhouse was available if you wanted to play, but as the weather was great, did not use.
The room was nice, however on the booking we had 4 people, 3 adults and 1 child and where expected to have both myself, wife and child on the king size bed and my adult daughter on the sofa bed. This we did not agree with as this would be very cramp, but the hotel managed to get a spare fold down bed. The room was of a good size, but the A/C did not always work and we needed an engineer to fix it. They had to bring in a portable unit for the stay. On the last day we got an upgrade to our stay to a 1 bedroom suite and this was amazing."
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