South East England hotel guide. Malmaison hotel in South East England, England

"Check in was a bit slow but all in all it was good"

"IT WAS A GOOD STAY , STAFF FRIENDLY, FUN GAMES , DECENT GYM ALSO... THE HOTEL HAS ONLY THE ONE PINBALL MACHINE, I THINK IT WAS MY MISTAKE BUT THOUGHT IT HAD MORE & INCLUDED THE GUEST ROOMS - BUT SADLY NOT 😥 BUT , I WOULD STAY THERE AGAIN ! ALSO , YOU CAN DRINK IN THE BAR AFTER 11 PM ... NICE "

"Sheet were not cleaned "

"Ok, so we understood the room was going to be tiny. But the bathroom is not functional for 2 people or one person who might want to use the toilet after a shower. My wife tried to time things to shower after I shaved before going to bed before an early flight. Turned on the hand shower to have it spray in her face - due to a leak on the handle whilst the spray did not work either as well as just noticing an overhead RAIN SHOWER in a space that believe me, you would not notice or expect one. So that leaked and would not stop in our 2x2 feet bathroom. We were dying laughing at how ridiculous a concept this was!! The floor was completely soaked. Of course everything was wet and slippery. The honest review is for anyone staying here to bring flip flops. We, however, will never stay here again! Staff - this is a do it yourself place. Only Upside - 20% off at nearby pub. Made it tolerable…;p"

"Good value for money"

"Room was clean spacious, I can’t fault it. Beds very comfortable. At check in a gorgeous black man called, Henrich I think that’s his name,very welcoming very friendly, engaging, professional and looking absolutely gorgeous. First morning breakfast was fresh and delicious. Second and third morning breakfast was a let down. Tasteless wrinkly tomatoes, tasteless mushrooms beans look like they have been on stand for too long looking dry at the top, no yoghurt. On the second day I went out with my son who has special needs and a medical condition, we didn’t stay out for too long because he was over heating due to his condition. Upon arriving upstairs my room key refused to open the door, my son is screaming panicking and I needed to go to the room asap to shower him so he can cool down, I asked the housekeeper to help me open the door, she refused I showed her my key she refused again , I called reception and told them the situation but the receptionist couldn’t understand what I was saying, at this point my son is hysterical , screaming scratching, then the housekeeper realises the situation was serious she opened the door. I went in , took care of my son . Soon after i went to the reception to sort my keys out. A receptionist called Gionni large built with glasses, I told him my keys need to be activated, With arrogance and disrespect he tells me that without proof of id he will not activate my key, Manager stepped in, confirmed details on system and issued 3 news sets of keys."

"Room not cleaned to an acceptable standard. Long hairs on the worktops and in the bath. Shower curtain was still wet, can only mean it had not been changed, not nice."

"Lovely room, spotless, beds & pillows a little hard. Crisp linen and fresh towels and gorgeous shower gels and soaps etc supplied. Little disappointed nothing on the tv other than paid for movies, couldnt even listen to radio or watch freeview when chiling out for a while. Room was lovely and quiet and nice blackout curtains too. "

"Room 518 was poorly kept. The net curtains were black from never being cleaned, air conditioning unit has never been cleaned, a single seater chair thats never been cleaned as its thick with black caked on dirt and is full of dust/dead bugs and the shower was either boiling hot or ice cold nothing inbetween. I had my wife and 2 year old with me and just as we had settled it would have been a pain to move rooms. Told reception in the morning who couldnt care less( think her name was nisha(but she was indian)) absolute poor service from her and she shouldnt be in hospitality. "