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"Friendliness of the staff"

"The staff was very helpful and the hotel was in a safe and quiet location. The pool was cold but nice and the pillows were some of the most comfortable I’ve ever slept on. "

"Excellent "

"Best hotel in Santa Cruz "

"This hotle is fantastic lovely people that work here Very helpful with booking tours ect . To rooms are so fantastic, comfortable bed can’t get any better and good breakfast."

"Rooms are spotless, very clean with good pressure for hot shower. Our room had issue with the AC one night and they fixed it so quickly by noon next day. The working team there is also very nice and friendly. The location is very walkable. Would recommend staying here."

"The front desk (young men) are really professional helpful and nice, besides the property manager was very professional and helpful thanks Fernandina I highly recommend "

"This was an oasis every day as we came back from our excursions. It is absolutely central and walkable within a 1 minute walk to restaurants, shops, and 3 min from the port, yet on a side street so peaceful. Capitan Max was accesible all the time providing info, making our breakfast, handing us towels and a backpack to the beach. The place is so beautifully decorated, the rooms even have a hammock, and the breakfasts are delicious and abundant. Also, there is always avail water, tea, hot cocoa, and bananas on the counter throughout the day. Everything was excellent!"

"amazing hotel and the best service the pool is the perfect spot to see seals, sea turtles, sting rays, sharks and pelicans , at night it’s quiet and the room was perfect. loved especially my balcony overlooking the docks. "