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Ulasan untuk The Laila Hotel

The Laila Hotel
binbirdirek mahallesi, katipsinan cami sokak no 21, Istanbul, Istanbul

Ulasan

6,4
Penilaian 10 - Sangat Bagus. 18 dari 64 ulasan" "
Penilaian 8 - Bagus. 11 dari 64 ulasan" "
Penilaian 6 - Cukup Baik. 9 dari 64 ulasan" "
Penilaian 4 - Buruk. 14 dari 64 ulasan" "
Penilaian 2 - Sangat Buruk. 12 dari 64 ulasan" "

6,0/10

Kebersihan

6,8/10

Staf & layanan

5,6/10

Fasilitas

6,0/10

Kondisi & fasilitas properti

6,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Samantha

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Honteux
Menginap 4 malam pada bulan Mei 2024

2/10 Sangat Buruk

hanene

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Il manque énormément d’entretien et de propreté
Menginap 7 malam pada bulan Mei 2024

8/10 Bagus

INDRA

Disukai: Staf & layanan
Close to tourists attractions.
Menginap 2 malam pada bulan April 2024

2/10 Sangat Buruk

Najib

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms where never clean they don’t even look like the picture I warn everyone going here to never come cancel book somewhere else. The first night they were fully booked and had no room for us so they sent us to some old room somewhere else when we had a baby. The rooms where never kept clean the ac never worked I WARN EVERYONE TO NOT BOOK IT DONT!!!
Menginap 7 malam pada bulan April 2024

6/10 Cukup Baik

Lilia

Bepergian dalam rombongan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 6 malam pada bulan Maret 2024

2/10 Sangat Buruk

Susanne

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
At check-in they told me the room was in another hotel so this review is for Hotel Arinna - very dirty room - bed sheets dirty - towels dirty and tattered - stinky room - a lot of black mold in bedroom and bathroom - tiles in bathroom dirty - no house keeping - hairdryer Overall very dirty, tatty and filthy. Do not book!

8/10 Bagus

Millad

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Zimmer war schmutzig wenn man genau hin geschaut hat. Für den Preis aber war es vollkommen in Ordnung.
Menginap 4 malam pada bulan Maret 2024

4/10 Buruk

Hesham Ali

Menginap 1 malam pada bulan Juli 2022

4/10 Buruk

Elizabeth

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Avoid! I've traveled to nearly 50 countries and have stayed in a wide variety of hotels and hands down, this was one of the worst. Hotel staff mixed up reservations and gave our room away. As a compensation, they offered to pack a "free" breakfast for us early the next morning, as we had an early flight to catch. The breakfast was already paid for and they offered this as a compensation for their mix up. Despite having a receipt that verified a paid breakfast, staff was adamant it was not. They wound up compensating by $14USD in cash after a lot of negotiating. This was the last night on our anniversary trip and disappointing. Paid for a room w a sea view and wound up in a cramped room- bathroom door wouldn't stay open and even a quick shower flooded the bathroom floor because of poor design. Lumpy uneven bed and half used hygiene supplies were left from the guests beforehand; was the room cleaned prior to our visit? Mini fridge also did not work in the room. All in all, this was a mess of a hotel- would not recommend to anyone. The only perk is it's location and being so walkable to various sites around SultanAhmet. This was my 3rd time to Istanbul- will definitely be coming back to Turkey but never this hotel.
Menginap 1 malam pada bulan Juli 2022

4/10 Buruk

Sonia

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Apprécie le prix Et l’accueil du réceptionniste Le reste rien n’allait. Literie horrible. Bruyant, tout en bas de Istanbul donc grosse montée pour aller au centre
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Selim pada tanggal 25 Jun 2022
Thank you for your feedback

10/10 Sangat Bagus

Anna

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Séjour au top . Merci à Mehdi et Selim de leurs accueil ,je reviendrai avec plaisir 👍
Menginap 3 malam pada bulan Mei 2022
Tanggapan dari Selim pada tanggal 25 Jun 2022
Thank you

10/10 Sangat Bagus

Fahio mohamed

Menginap 1 malam pada bulan April 2022
Tanggapan dari Selim pada tanggal 25 Jun 2022
Thank you

2/10 Sangat Buruk

Meltem

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Rezalet
Otelin resepsiyonu ayrı bir binada. Kapının dışına yazmışlar bir okla göstermişler. Okla gösterilen dükkan gibi bir yerde tabela yok. Şehre yeni gelen bir turistin bulması mümkün değil. Odada terlik, tuvalet kağıdı yok. Kirli çarşaflar, havlular lobby diyebileceğimiz laundry bag dediğimiz torbanın içindeydi. Yorumları okuduğumda abartı olduğunu düşünmüştüm değilmiş.
Menginap 1 malam pada bulan Februari 2022
Tanggapan dari Selim pada tanggal 7 Apr 2022
Merhabalar , 1000 lerce kilometre uzaklıktan gelen misafirlerimiz hemen oteli buluyorlar. Siz türk oldugunuz halde bulamıyorsanız diyecek birşeyimiz yok efendim.

10/10 Sangat Bagus

Emre

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Temiz ve güvenilir bir yer sevimli ve temiz bir hotel
Menginap 3 malam pada bulan November 2021

10/10 Sangat Bagus

Umut

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great experience
ı stayed at hotel for a night, they present me very beautiful rooms 504,one of guys ı forget the name ,he assist me to go room from Morocco,very funny and warm ,clear English thanks a lot
Menginap 1 malam pada bulan Oktober 2021

6/10 Cukup Baik

Arooj

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan Oktober 2021

10/10 Sangat Bagus

Buse

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Gayet temiz ve harika bir konumdaydi kesinlikle tekrar edilecek
Menginap 1 malam pada bulan Januari 2021

6/10 Cukup Baik

murat

Disukai: Kebersihan
Menginap 1 malam pada bulan November 2020

10/10 Sangat Bagus

Derrick A

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Exceptional Stay
My stay was exceptional. The room was excellent. The staff was very helpful. The owner Mahmet was an amazing person. He went above and beyond the call of duty to assist me.
Menginap 7 malam pada bulan November 2020

10/10 Sangat Bagus

Melanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Súper cómoda la habitación y súper céntrica!
Menginap 3 malam pada bulan Oktober 2020

4/10 Buruk

Mahmoud

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Jätte dåligt
Jätte dåligt resepstion ingen service, inge frukost , smutsig och om du har bettt med dom att städa dom göra ingen.
Menginap 5 malam pada bulan Juli 2020

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Moyeu, moyen
Séjour en sous sol à proximité de détritus et moisissure. Manque d’aération.Sinon, le personnel est assez sympathique.
Menginap 15 malam pada bulan Februari 2020
Tanggapan dari The Laila Hotel pada tanggal 19 Mar 2020
Thank you for feedback

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti
Empfehlenswert
Die Hotel Mitarbeiter sind sehr zuvorkommend bei Wünschen der Raumänderung! Sie haben uns ohne wenn und aber ein viel größeres Zimmer gegeben! Das einzige was wirklich zu bemängeln ist, ist die Arbeit der Putzfrauen. Bei der Säuberung gab es nie neue Handtücher oder Klopapier diese mussten wir immer wieder neu erfragen. Auch das sauber machen an sich war nicht toll. Es wurden die Müllbeutel ausgewechselt und unser Bett hergerichtet. Boden wischen war fehl am Platz. Aber durch die super Gastfreundschaft und das vorfinden eines sauberen Zimmers würde ich das Hotel weiterempfehlen
Menginap 8 malam pada bulan Maret 2020
Tanggapan dari The Laila Hotel pada tanggal 19 Mar 2020
Thank you for feedbak

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s a very nice place to stay.. personally I loved it.
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari The Laila Hotel pada tanggal 19 Mar 2020
Thank you for feedback

10/10 Sangat Bagus

Baris

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kötü
Hiç memnun kalmadık
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari mehmet pada tanggal 18 Feb 2020
Thank you for your feedback

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Baden virkede ikke og værelset var for lille. Var koldt i værelset
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari The Laila Hotel pada tanggal 9 Jan 2020
Thank you for your feedback

10/10 Sangat Bagus

Mizgin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best manager Mehmet
Odalar guzeldi konum iyi mudur mehmet herseyde yardimcj oldu
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Mehmet pada tanggal 24 Des 2019
Thank you for your feedback

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
不喜歡 飯店位置不佳 房間若選擇價格最低的 就是室內有排水管 床頭上有樓梯轉彎的那個地面 扯爆了
Menginap 1 malam pada bulan November 2019
Tanggapan dari Hüseyin pada tanggal 26 Nov 2019
Thank you for your feedbacl

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Das Hotel liegt an einer steilen Lage. Für ältere Leute oder Familien mit Kleinkinder ist es umständlich täglich den Hügel hinauf zu laufen. Frühstück war ok. Zimmer sehr klein. Erste Nacht war katastrophal laut. Dann beim Zimmerwechsel war es besser.
Menginap 7 malam pada bulan Oktober 2019
Tanggapan dari mehmet pada tanggal 31 Okt 2019
Thank you for your feedback

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a very bad experience and the staff not friendly and the service it was horrible and The room is dirty
Menginap 25 malam pada bulan Juli 2019
Tanggapan dari mehmet pada tanggal 6 Okt 2019
Thank you for your feedback

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
I booked adnd paid for a standard triple room with city view three months early. Yet on my arrival, the checkin clerk did not have any booked rooms. He tried to flog a basement damp room then another double room with a wall facing the window in another building. On our rejection he then gave us an ultimatum that he had only one last room (in Laila hotel, which i had originally booked) which was a double room facing a back alley. it was a double room with a third bed shoved in to make it cramped and tiny. In no way it was like the pictures they have on site. We were tired having travelled long distance with kids and baggage so accepted. It is bad management on this hotel side. The room itself was clean and newly furbished but the AC and fridge barely worked in the hot weather. The door locks and elevator also broke down during our stay. Only plus side was the hotel being close to Attractions. I feel, this hotel is ok if you can compromise but I wont be using them in future. Best to stay in a reputable/professional hotel further away and use Tramway to travel daily.
Menginap 10 malam pada bulan Agustus 2019
Tanggapan dari mehmet pada tanggal 6 Okt 2019
Thank you for your feedback

6/10 Cukup Baik

Imran, Vancouver

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The rooms and washrooms in this hotel are TINY. It’s not an ideal property for a family.
Menginap 6 malam pada bulan Agustus 2019
Tanggapan dari mehmet pada tanggal 6 Okt 2019
Thank you for your feedback

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
rude and appalling service from 1 staff member
The customer service is awful. Very disappointing. When we first walked in, it wasn’t a very friendly environment but we ignored that. I then came down to ask about breakfast the next morning and was told my booking didn’t include it. I showed a screenshot which says it was included and was repeatedly told it wasn’t. To be fair, the lady at reception was nice about it and I could see she was following her bosses instructions. However the man I assume was the manager moved out of behind the desk as I asked about the breakfast to walk right outside the door then as she was asking him I could see him shaking his head profusely repeatedly then as if he is giving in ‘shooing’ with his hands as if we were a problem without talking to us. Another rude incident was when I asked for a weight to weigh my bags and was brought a very small weight to use which was the size of my hand and unable to be used on my 30kg bag. I came downstairs thinking maybe I’m using it wrong so I asked the same man behind the desk to demonstrate it infront of me. He replied with ‘No because I have work to do I don’t want to’ and pointed at his computer... another member of staff came up with us. If it weren’t for his rude behaviour the rating would have been better as he was ridiculous. Not sure if he had a problem with us or it was his normal personality but it is affecting business. Absolutely ridiculous behaviour and I don’t understand how you can run a hotel and act like the customers are problematic
Menginap 8 malam pada bulan Agustus 2019

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Das Badezimmer könnte sauberer sein, ansonsten gibts nichts zu Meckern. Leider war jedoch die Lage nicht optimal.
Menginap 8 malam pada bulan Agustus 2019
Tanggapan dari Mehmet pada tanggal 20 Agu 2019
Thank you for your comments. We look forward to see you again.

4/10 Buruk

magali

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel récent mais sale, mal isolé, rue glauque
Nous avions réservé une chambre pour 4 mais arrivés à l'hôtel, ladite chambre n'était plus disponible. L'hôtelier a plusieurs immeubles dans la rue et nous a attribué 2 petites chambres dans le lola hôtel (annexe du laila hotel). Les chambres sont assez récentes et paraissent pas si mal à première vue mais les finitions, isolation et propreté sont à revoir ! On entend tout des chambres voisines et du couloir... Les peintures des murs sont déjà sales, le sol n'est pas nettoyé forcément entre 2 clients ... et pas de draps du dessus... seulement une couverture, en espérant qu'elle soit changée entre 2 clients. Quant à la vue... gros plan, sur les immeubles délabrés d'en face, à l'image de la rue glauque et miteuse. Les seuls points positifs : la climatisation et la proximité des sites touristiques ( faisable à pied), la possibilité de laisser les sacs après le check out. Si vous cherchez un endroit propre, calme à Istanbul, passez votre chemin....
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Mehmet pada tanggal 19 Agu 2019
Thank you for your comments. We look forward to see you again.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
The room service cleaning should be better , The ac is not cold enough + no iron in every room
Menginap 5 malam pada bulan Agustus 2019
Tanggapan dari mehmet pada tanggal 19 Agu 2019
Thank you for your comments. We look forward to see you again.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The reservation was made well in advance for 2 rooms at the Laila hotel. On arrival we were split into 3 rooms across 2 hotels. Leaving 2 children alone in 1 room. The 2 basement rooms in the Laila were damp. One room had no working lights in the bathroom. The other room had a hole in the wall plugged with a towel. The doors would not close properly. The following day we were relocated to the Reina hotel (there are 3 hotels in the group next door to each other). Our room door did not work, leaving us locked in on multiple occasions. The staff were really nice and helpful.
Menginap 7 malam pada bulan Juli 2019
Tanggapan dari mehmet pada tanggal 19 Agu 2019
Thank you for your comments. We look forward to see you again.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely staf and nice place. I liked it. And good breakfast
Menginap 3 malam pada bulan Juli 2019
Tanggapan dari The Laila Hotel pada tanggal 26 Jul 2019
Thank you for the kind words. We look forward to see you again.

10/10 Sangat Bagus

Mj, Adelaide

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location, New hotel and very clean and staff are friendly and try their best to help customers
Menginap 10 malam pada bulan Juli 2019
Tanggapan dari The Laila Hotel pada tanggal 17 Jul 2019
Thank you for the nice comments. We look forward to see you again.

2/10 Sangat Buruk

Ugur

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Rezalet
Pis ve konforsuz bir otel tavsiye etmiyorum
Menginap 1 malam pada bulan Juli 2019

8/10 Bagus

rogelio9

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location! Just around the corner of everything you need to visit in Istambul, some restaurants very close. An overal great experience. Abdurahmon was great and treated us very well out entire stay
Menginap 4 malam pada bulan Juli 2019
Tanggapan dari The Laila Hotel pada tanggal 14 Jul 2019
Thank you very much for the nice comments. We hope to see you soon.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
It’s a new hotel, hard to find for taxi drivers.... Road signs and hotel signs are not clear.... in the details it doesn’t mention that the hotel is on the bottom of hill so if you disable, elderly and have to use a pram/pushchair this hotel isn’t really ideal for them. Every nice location Grand Market, Blue Mosque and the town centre.
Menginap 7 malam pada bulan Juni 2019
Tanggapan dari The Laila Hotel pada tanggal 8 Jul 2019
Dear Guest Thank you for the feedback. We are glad you enjoyed your stay.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tip Top empfehle ich nur weiter. Nicht von den Bildern täuschen lassen.
Menginap 7 malam pada bulan Juni 2019

8/10 Bagus

feras

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 14 malam pada bulan Juni 2019
Tanggapan dari The Laila Hotel pada tanggal 23 Jun 2019
Thank you for scoring us. We look forward to see you again.

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 3 malam pada bulan Juni 2019
Tanggapan dari The Laila Hotel pada tanggal 22 Jun 2019
We wish you told us whan the issue was. We are here to help our guests.

8/10 Bagus

Traveler terverifikasi

Menginap 3 malam pada bulan Juni 2019
Tanggapan dari The Laila Hotel pada tanggal 19 Jun 2019
Thank you for taking time to score us. We would love to see you again.

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan
si vous souhaitez séjourner dans un lieu simple propre avec une équipe serviable et pas loin de la place sultahammet et du tram vous êtes au bon endroit hôtel simple petit déjeuner dans un autre hôtel mais vraiment ne vous attendez pas à du luxe juste à du fonctionnel et vraiment je recommande pour leur gentillesse et leur serviabilité et l'endroit près de tout point
Menginap 5 malam pada bulan Juni 2019
Tanggapan dari The Laila Hotel pada tanggal 16 Jun 2019
Merci beaucoup pour vos gentils commentaires. Nous essayons toujours d'améliorer nos services. J'espère vous revoir bientôt.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Juni 2019
Tanggapan dari The Laila Hotel pada tanggal 15 Jun 2019
We wish you had put some comments here instead of just randomly scoring us.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Alles war gut und sauber. Personal ist einfach spitze. Werde es weiter empfehlen...
Menginap 4 malam pada bulan Juni 2019

10/10 Sangat Bagus

Unknown, London

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
New building and all new furniture. Staff can't speak English but they try their best to help customers.
Menginap 7 malam pada bulan Mei 2019
Tanggapan dari The Laila Hotel pada tanggal 13 Jun 2019
Thank you for your constructive feedback. We are recruiting new staff who can speak multiple languages. We strive to provide our customers the best possible quality at affordable prices.