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"Very helpful staff. Really appreciated the free shuttle to and from Odawara station. Lovely breakfast room with lots of options. "

"Had a great 1 night stay with the wife and 2 teenagers in a Premier Deluxe Japanese Western room. Booked this as the one expensive special treat night for this trip. Room was clean, in excellent condition, very spacious and looked just like the photos on the website. The room having its own outdoor private onsen bath was fabulous. Dinner was excellent with every course looking and tasting amazing. Breakfast was also good with lots of options for the buffet. All the staff were very friendly and helpful. Just what I was hoping our stay would be like."

"The staff was very kind and helpful. The suite was also very clean and spacious. This hotel is perfect for a small group trip. They offer a free shuttle service that you need to reserve in advance. Although I'd recommend renting a car if you'd like to explore different places near the hotel, the shuttle service helps a lot! My only regrets are that it rained during our stay and that we didn't book a long stay. You could definitely do 4 days or more! It's a beautiful hotel. "

"We had a wonderful two-night stay at Hakone Yutowa. The location is excellent, just a few minutes’ walk from the Hakone-Gora station. The hotel offers a calm, pleasant atmosphere with beautiful greenery and trees throughout the grounds. While communication in English was occasionally a challenge, the staff remained incredibly friendly and professional. We thoroughly enjoyed both the public and private onsens. Our room was spacious, spotless, and well-equipped. The complimentary snacks and beverages were also a fantastic perk that added extra value to our stay, along with the restaurant onsite."

"Unbelievably amazing hotel. Among the best food I've ever eaten, anywhere in the world. Beautiful property. Professional courteous staff. Extraordinary experience. "

"This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure. "

"Pleasant stay, excellent dinner!"

"Pros: -Staff were all very friendly and helpful -The room was very impressive -The view from the rooms and hotel are stunning -Transportation is available at the hotel if needed -beds are very comfortable compared to other places I’ve stayed at in japan Cons: -It’s a bit of a drive if you want to get to any of the towns nearby, but that seclusions from them also has its own charm to it Overall I loved this hotel and it’s been my favorite in Japan so far so I had to give it 5 stars "

"Hotel was set against beautiful mountains with green lush landscape all around. The onsen was a wonderful treat at the beginning and end of each day. Rooms were traditional and clean with very nice bathroom toiletries. The food was amazing and delicious. Service was friendly and attentive. "