At SureStay Plus Hotel by Best Western Jacksonville, you can look forward to free full breakfast, a free return airport shuttle and laundry facilities. Stay connected with free in-room WiFi.
Other perks at this property include:
An outdoor pool
Free self-parking
A free local area shuttle, express check-out and a computer station
A lift, coffee/tea in reception and a 24-hour front desk
Room features
All 118 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi.
Other amenities include:
Bathrooms with free toiletries and hairdryers
Flat-screen TVs with premium channels
Fridges, microwaves and coffee/tea makers
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
24-hour return airport shuttle (surcharge)
Free area shuttle up to 20 miles
Free bus station shuttle
Free self parking on site
Free RV/bus/lorry parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Free full breakfast available daily 6:00 AM to 9:00 AM
Coffee and tea in common areas
Things to do
Outdoor pool
Family friendly
Free area shuttle
In-room microwave
In-room refrigerator
Laundry facilities
Outdoor pool
Conveniences
24-hour front desk
Laundry facilities
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Business services
Computer station
Outdoors
In a regional park
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Handrails in stairways
Lever door handles
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
More
Built in 1985
Renovated entire property - January 2019
Smoke-free property
Traditional architecture
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Entertainment
Flat-screen TV with premium cable channels
Food and drink
Coffee/tea maker
Microwave
Refrigerator
More
Air conditioning
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Phone
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available
Special check-in instructions
This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Property is also known as
Jacksonville Holiday Inn
Holiday Inn Jacksonville
Holiday Inn Express Jacksonville Hotel Jacksonville
Frequently asked questions
Does SureStay Plus Hotel by Best Western Jacksonville have a pool?
Yes, this property has an outdoor pool.
Is SureStay Plus Hotel by Best Western Jacksonville pet-friendly?
No, only service animals are welcome at the property.
How much is parking at SureStay Plus Hotel by Best Western Jacksonville?
Self-parking is free at this property.
What time is check-in at SureStay Plus Hotel by Best Western Jacksonville?
Check-in start time: 3:00 PM; check-in end time: 2:00 AM. Late check-in is available during limited hours.
What time is check-out at SureStay Plus Hotel by Best Western Jacksonville?
Checkout is at 11:00 AM.
Does SureStay Plus Hotel by Best Western Jacksonville provide a shuttle to the airport?
Yes, there's a free airport shuttle.
Where is SureStay Plus Hotel by Best Western Jacksonville located?
This property is situated in a regional park.
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Clarion Pointe Jacksonville Near Camp Lejeune Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 57 out of 154 reviews
10 - Excellent
57
Rating 8 - Good. 31 out of 154 reviews
8 - Good
31
Rating 6 - Okay. 22 out of 154 reviews
6 - Okay
22
Rating 4 - Poor. 19 out of 154 reviews
4 - Poor
19
Rating 2 - Terrible. 25 out of 154 reviews
2 - Terrible
25
6.8/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
6.8/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10
It was very clean, amazing service, great breakfast, staff always greats you and are always there for anything you need.
Yoania
Stayed 2 nights in Jul 2022
10/10
Nice place
John
Stayed 1 night in Aug 2022
10/10
Best hotel in the area. Very clean . Breakfast was great and the staff was wonderful
tara
Stayed 1 night in Nov 2022
10/10
We stayed here Fourth of July weekend and I can say that out of all the hotels I’ve stayed at in the area this one was the best. It was super clean and newly remodeled, the bathroom in my room was extremely nice and there’s nothing bad I can say about this place. The staff is also extremely nice.
Miranda
Stayed 3 nights in Jul 2022
10/10
Staff went above and beyond in their customer service. Room was cozy!
Wanda
Stayed 2 nights in Aug 2022
10/10
Most staff speaks Spanish for people who are traveling and don’t Really speak English.
Moving to North Carolina this hotel was the cheapest and the cleanest that we stayed in. We stayed in other hotels but this by far was the best one! Everyone was nice and everything was very clean tv was big and rooms were spacious
Joselyne
Stayed 3 nights in Sep 2022
10/10
Went for sons military graduation
Michelle
Stayed 1 night in Oct 2022
10/10
We were graciously greeted by the receptionist, Kristina, who showed us our choice of rooms. The beds were very comfortable with great pillows. Everything was clean and new. The ample continental breakfast prepared by Roberta was wonderful with lots of choices. We enjoyed the salt water pool with our grandchildren. The hotel was convenient to shopping and restaurants. Overall, we had an excellent stay and will definitely stay there again when in the area.
Anna
Stayed 2 nights in Aug 2022
10/10
Verified traveller
Stayed 1 night in Nov 2022
10/10
Danesha
Stayed 3 nights in Aug 2022
10/10
Gwen
Stayed 1 night in Nov 2022
10/10
The staff was very nice and courteous. very helpful when needed. always received my requested towels. the hotel is remodeled. very good stay for the price. the free breakfast in the morning was chill. saved us money. located in a great area around everything in jacksonville.
Amber
Stayed 3 nights in Nov 2022
10/10
An awesome stay! Hotel was clean and smelled nice. Our room was clean and nice. The breakfast was amazing! The staff was super friendly! What an amazing hotel and the price was great!
Amie
10/10
Verified traveller
Stayed 6 nights in Oct 2022
10/10
The staff was extremely kind. The room exceeded my expectations.
Juliet
Stayed 1 night in Sep 2022
10/10
claude
Stayed 3 nights in Aug 2022
8/10
Talbert
Stayed 7 nights in Aug 2022
10/10
Sandra
Stayed 1 night in Aug 2022
2/10
Verified traveller
Stayed 1 night in Jun 2020
2/10
I arrived at the hotel to check in and it was closed. It had been closed for some time. I wasn't notified or anything.
Yvette
Stayed 3 nights in Jul 2020
2/10
Pulled in at 10 p.m and the hotel was shut down. Notice on the door said closed until further notice. As i had reservations would have been nice if the management had letnus know so we didn't have to find a new place so late in the day.
Ken
Stayed 2 nights in Jul 2020
4/10
The rooms were fine and the beds were comfortable. Being woke up at 12am and evacuated by the fire department wasnt great. They offered to put everyone up in a different hotel but that was arpund 3am and i was heading home early anyways. No offer of refund or credit so i wouldnt atay there again..
Thomas
Stayed 1 night in Jun 2020
8/10
My family and I enjoyed are stay. I do wish the rooms were cleaned a bit better. Also COVID made the pool impossible but it was a nice stay for the most part.
Jocelyn
Stayed 4 nights in Jun 2020
10/10
We had 2 rooms for this trip. Both were clean and comfortable, although the one room had a wet dog smell. Wasn’t terrible but it was noticeable. We would stay again.