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Ulasan untuk WoodSpring Suites Jacksonville Beach Blvd

2.5 out of 5
WoodSpring Suites Jacksonville Beach Blvd
3425 Saland Way, Jacksonville, FL

Ulasan

5,0
Penilaian 10 - Sangat Bagus. 84 dari 559 ulasan" "
Penilaian 8 - Bagus. 76 dari 559 ulasan" "
Penilaian 6 - Cukup Baik. 78 dari 559 ulasan" "
Penilaian 4 - Buruk. 79 dari 559 ulasan" "
Penilaian 2 - Sangat Buruk. 242 dari 559 ulasan" "

5,0/10

Kebersihan

6,0/10

Staf & layanan

4,4/10

Fasilitas

5,0/10

Kondisi & fasilitas properti

3,8/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Thomas

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was a very disappointing weekend. Took my grandson and daughters on last troad trip before he goes to college, to play in a Rugby Tournament. We got to the hotel and Lakisha the night lady was great. Then we saw a roach walking up the wall. Then we get to our rooms. My room 317, the TV remote did not work, was stuck on one channel. The other room 216 , had roaches. The pullout bed in the couch was BLACK !!! The door did not lock. The place either smelled of smoke, mildew, or pets. We could not even stay the second night. Was the most disappointing trip in my over 60 years of living. Please fell free to call me. The only thing good about our stay was your night girl !!!! Best Regards, Tom Boehm
Menginap 2 malam pada bulan Mei 2024

4/10 Buruk

Aaliyah

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

George

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The entryway and halls smelled bad. The mattress was a double on a queen frame. The air conditioner did not work properly. There was no one at the desk for checkout.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

JOSEPH

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice place
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Luis

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There was no one at the window so I could check out in the morning, despite me calling the help number several times
Menginap 1 malam pada bulan April 2024
Tanggapan dari As pada tanggal 1 Mei 2024
I'm so sorry to hear about this the front desk does close at 10 pm but there is a on call number posted up in the lobby for you to call.

2/10 Sangat Buruk

Jamera

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
i wouldn’t stay here if i were you.
Menginap 1 malam pada bulan April 2024
Tanggapan dari As pada tanggal 1 Mei 2024
I'm so sorry that you we did not meet your needs you are always welcome to call the direct hotel line and speak to the manager.

2/10 Sangat Buruk

Josh

Traveler bisnis
Tidak Disukai: Staf & layanan
Went to check in and there was nobody at the front desk, just a sign saying to call a number, I called multiple times, each time straight to voicemail. I eventually gave up and had to get a room somewhere else.
Menginap 1 malam pada bulan April 2024
Tanggapan dari As pada tanggal 29 Apr 2024
I'm so sorry about the experience you had with us please feel free to reach out to me at the property .

2/10 Sangat Buruk

Amanda

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Just no.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari As pada tanggal 2 Apr 2024
Amanda ,We are very sorry to hear that you didn't have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Sangat Buruk

Daniel Mason

Traveler bisnis, Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Did not have clean towels, room cards didn’t work, hotel stinks and no room service.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari As pada tanggal 24 Mar 2024
Thank you for taking the time out to tell us about your stay, housekeeping services are every 14 days of your stay and you didn't stay for 14 days you could've came to the front desk to change linen at anytime.

10/10 Sangat Bagus

Kuvvat

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari As pada tanggal 24 Mar 2024
thank you so much

10/10 Sangat Bagus

Gian Lucca

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari As pada tanggal 2 Apr 2024
thank you so much for you review.

2/10 Sangat Buruk

David

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari As pada tanggal 19 Mar 2024
Dear David, We're sorry to hear that you had a poor experience at our Hotel. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. We would like to make things right and invite you back for a complimentary meal or stay on us.

10/10 Sangat Bagus

Mary

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari As pada tanggal 2 Apr 2024
thank you for you review

2/10 Sangat Buruk

Harvinder

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It is the dirtiest hotel I have ever stayed. The card didn’t work at night to enter. Was waiting outside for more than two hours , no one picked up the phone which was posted. Finally one of the resident helped me and called the manager. She was nice
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari as pada tanggal 19 Mar 2024
Dear Harvinder, We're sorry to hear that you had a poor experience at our Hotel. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. We would like to make things right and invite you back for a complimentary meal or stay on us.

2/10 Sangat Buruk

Jennifer

Bepergian bersama teman, Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
My search was for properties within about 9 miles from Mayo because I am very sick and am being seen at Mayo early in the morning. Due to illness, I’m on a budget of about $100 total for a nights stay. The ONLY thing this property should ever be associated with a search for a hospital is that you can contract Hepatitis by staying here!! LOL! But I’m serious, it’s GROSS!
Tanggapan dari As pada tanggal 19 Mar 2024
Dear Jennifer, We're sorry to hear that you had a poor experience at our Hotel. We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. We would like to make things right and invite you back for a complimentary meal or stay on us.

2/10 Sangat Buruk

Joshua

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I couldn’t even stay the night. I walked in and right back out as the pictures online do represent the property condition at all.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari As pada tanggal 27 Feb 2024
We are very sorry to hear that ,you didn't have a great experience in our hotel Mr. Joshua– our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Sangat Bagus

Christienne

Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Rachel

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The only staff we interacted with was the front desk staff and they were fine when we checked in, went back to get towels for our room, and the hour later when we checked out. Overall, the facility as a whole was dirty and in disrepair. Our room was not cleaned properly. The bed was made, but when we pulled back the sheets there was hair. The end table needed to be wiped down, there were rings, and it was wet under the remote control. Outlet covers were missing on a couple outlets. The bathroom only had the floor towel and used washcloths when we checked in. The tub was dirty or possibly just stained. The floors were dirty. I needed clean towels to wash my feet after I mistakenly took off my shoes and walked around. We could not stay there any longer and accepted that we would not get a refund. It was not worth it to try to have the staff resolve it for us as we were generally uncomfortable with the facility itself. There were people loitering about, loud music, and we could hear people running up and down the hallway upstairs. While waiting in the check in area the clientele walking in and out made it seem like an unsafe environment in conjunction with the multiple posted notices for human trafficking and late fees and charges. While we understand a hotel to a degree cannot turn people away, we could not stay there and spent our brief time there looking for alternative lodging.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari As pada tanggal 19 Feb 2024
Dear Rachel, I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced

2/10 Sangat Buruk

Rand

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I am over 70 years old and this was the worst place I have ever stayed at. 1. I book a queen bed, they put us in 3 different rooms, none has a queen, 2. First rooms dirty and 1 pillow, sheets were stained 3. 2 nd room the door was open, no sheet s or blanket on bed no towels 4. last room was full size but it was 11;30 PM and we were stuck. I killed 4 cockroaches. No soap or shampoo 5. The security exterior doors were broken so anyone could walk into the bldg 6. I guy who checked me in did it behind a solid metal security wall and open opened it an inch to the my ID and credit card 7. Smelly,dirty 8. and then they fought with me about a refund for the second night!!! I had to get Expedia involved to get thenm to drop the charge. As of today,I still havent received a refund!!!! WORST HOTEL EXPERIENCE IN MY LIFE!!!!
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

Lindsey

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Roaches, ceiling falling apart on all floors management not helpful requested to check out early and be refunded and was told was a non refundable hotel. Not customer service friendly loud music at night. No one available to speak to about concerns front desk was gone throughout the night.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari As pada tanggal 19 Feb 2024
Dear Lindsey, I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced

2/10 Sangat Buruk

Tony

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cockroaches and dirty line no toilet paper either when I arrived
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari As pada tanggal 19 Feb 2024
Dear Tony, I'm sorry to hear that your recent experience with our business did not meet your expectations. We take all customer feedback seriously and would like to express our sincerest apologies for any inconvenience or frustration you may have experienced with staying with us.

2/10 Sangat Buruk

Donald

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
DO NOT STAY HERE
Do NOT, under an circumstances, stay at this hotel. I now know why the price was less than half of surrounding hotels. It was FILTHY, bugs crawling everywhere, linen and towels not clean. Just disgusting. The seat of my toilet was NOT attached to the toilet!! If you need to save money, sleep in your car or find a homeless shelter. It will be nicer.I stayed in nicer accommodations when I was deployed to Iraq!
Menginap 2 malam pada bulan Januari 2024

2/10 Sangat Buruk

Genesis

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Disgusting, I wouldn’t even call this a hotel. My towels had stain, walls were dirty, floor was dirty, bed sheets had stains, and roaches everywhere. Absolutely unsafe.
Menginap 2 malam pada bulan Januari 2024

2/10 Sangat Buruk

Rene

Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Louvens

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Manuel

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
To stay is the worst I’d rather pay a little bit more in half a little bit better service since there was no paper toilet the hallway was nasty. The room was nasty. It seems like the whole building is under construction plus homeless all over the place in the building is a shame that the site is presented as a awesome place but the reality is is not even near close to that. I hope they make it better and have a better management since there was a hall a homeless in the hallway.
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Gernado

Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Jorge

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Bad
Not as it looks in the pics, not at all, place was under construction, not clean, with mold odor and some other things
Menginap 2 malam pada bulan Desember 2023

2/10 Sangat Buruk

Vanessa

Never checked in called representatives never got back with me about my cancellation.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari As pada tanggal 29 Jan 2024
Good evening , Your suppose to give us a call to cancel your reservation within 48 hours of your check in date to avoid fees.

2/10 Sangat Buruk

Tyler

Menginap 8 malam pada bulan Desember 2023
Tanggapan dari As pada tanggal 22 Des 2023
Thanks for the feedback, Tyler we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

4/10 Buruk

Marlene

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari As pada tanggal 22 Des 2023
Thanks for the feedback Ms.Marlene we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

2/10 Sangat Buruk

Jossean

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari As pada tanggal 22 Des 2023
Thanks for the feedback, we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

2/10 Sangat Buruk

David

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was absolutely hateful
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari As pada tanggal 22 Des 2023
Thanks for the feedback David we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

4/10 Buruk

Becky

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kenyamanan kamar
Not clean
There was food product under the chair cushion. Asked to make sure it was addressed and cleaned. Never happened.
Menginap 2 malam pada bulan November 2023
Tanggapan dari As pada tanggal 22 Des 2023
Thanks for the feedback Ms.Becky we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

4/10 Buruk

Alexa

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The area felt unsafe . The walls were dirty and had blood stains . The bathroom door was broken and would not close. You could hear people screaming and yelling throughout the night . It was very unnerving staying here . I had major anxiety and could not sleep at all . Most definitely would not stay at this location again.
Menginap 1 malam pada bulan September 2023
Tanggapan dari As pada tanggal 22 Des 2023
Thanks for the feedback Ms.Alexa we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

2/10 Sangat Buruk

Terrence

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Disgusting
The hotel was absolutely disgusting and did not look like the pictures at at. Very dirty sink was broke. Bathroom smelled like cigarettes and was stains everywhere. The stove didn’t work. I couldn’t stay there at all and checked out the same day and hotel refused to give me my money back. Service was outrageous.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari As pada tanggal 22 Des 2023
Thanks for the feedback Mr.Terrence we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

4/10 Buruk

Kaivin

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
People loitering by front door. Couldn’t get an extra towel. Good price though
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari As pada tanggal 22 Des 2023
Thanks for the feedback Ms.Kaivin we're sorry to hear that you're not happy. Thank you for taking the time to leave a review. We're sorry to hear that our software didn't meet your expectations. Please let us know if you have any suggestions on how we could improve.

2/10 Sangat Buruk

John

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari As pada tanggal 30 Okt 2023
Hi John, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 Sangat Buruk

Brandy

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari As pada tanggal 30 Okt 2023
Hi Brandy, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Sangat Bagus

Larry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 14 malam pada bulan Oktober 2023
Tanggapan dari As pada tanggal 30 Okt 2023
Thank you so much Mr. Larry

2/10 Sangat Buruk

Lewis

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Unsafe, Dirty, Dangerous, Not monitored by hotel personnel. Telephone assistance does not work. The desk is not manned at hours stated. You may have to find another rrom in the middle of the night as I did. You may also, as I did, say that you were at least safe in the new hotel instead of the dangers of this dive.
Tanggapan dari As pada tanggal 30 Okt 2023
Hi Lewis, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 Sangat Buruk

Lewis

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
there was nobody there to check me in i had to go tp another hotel i expect travelicity to cover this codt ot was dirty and noisy and had people running in and out of rooms There was no hotel stagf on property; no way ro reach them; and no self check-in
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari As pada tanggal 30 Okt 2023
Hi Lewis, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 Sangat Buruk

Edwin

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property has bathroom flooded; the room smells burnt. Then when we asked for a room change, because the toilet was flooded, they said didn’t have more rooms, then they said they didn’t have any person to fix the toilet. We asked for a cancelation, the front desk personnel said yes, they will return the money to my credit card. After I checked my credit card, they charged all. When I called the manager, she was nasty, unprofessional, and unfriendly. They do not return my money. Worst trash property ever. Don’t stay here. Hope the respectful manager reads this, that her hotel is the worst trash hotel ever, and her are a very disgusting human.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari As pada tanggal 30 Okt 2023
Hi Edwin, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Sangat Bagus

Shyanne

Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari As pada tanggal 18 Okt 2023
thanks for taking the time to give us your feedback .

4/10 Buruk

Brian

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari As pada tanggal 18 Okt 2023
Hi Brian, Thank you very much for making time to give us feedback. We're really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again.

2/10 Sangat Buruk

Nicholas

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There were stains on the mattress, bugs, hairs on towels, a knife attached to the door for a lock. I was only there 5 mins and checked back out, without a refund... Lesson learned
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari As pada tanggal 6 Okt 2023
Hi Nicholas, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

4/10 Buruk

Georgi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan September 2023
Tanggapan dari As pada tanggal 10 Okt 2023
Hi Georgi, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 Sangat Buruk

Madhusudhan

Menginap 1 malam pada bulan September 2023
Tanggapan dari As pada tanggal 30 Okt 2023
Hi Madhusudhan, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

4/10 Buruk

CarltonNeisha

Menginap 1 malam pada bulan September 2023
Tanggapan dari As pada tanggal 10 Okt 2023
Hi Carlton, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 Sangat Buruk

Jean

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is NOT a hotel for traveling people this is housing for families and pets
Menginap 1 malam pada bulan September 2023
Tanggapan dari As pada tanggal 26 Sep 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.