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"Toothpaste ran out in one night"

"Don’t stay here. I made a reservation for the wrong month and tried to correct my error after only 2 hours and was not allowed to move the date nor get a refund. They charged me twice. Curtains torn, room old, no elevator to second floor reception. Anara hotel in terminal 3 is much better. I checked out early and went to FM 7. "

"We loved staying at the Jakarta Soekarno Hatta Airport hotel. The airport shuttle pickup was very convenient. The breakfast was absolutely delishious! All of the staff went out of their way to be kind and helpful. "

"good"

"All good except we can hear the announcements at the airport and guests coming in and out of their rooms. The sound proof of rooms can be improved. Excellent staff!!"

"Great and smooth Check-In experience. Fantastic Breakfast buffet. Outstanding friendly staff. Very helpful concierge desk. Overall a very pleasant experience for my repeat stay at the Shangri-La Jakarta. Thank you"

"Surprised to find a walkway underneath the hotel and the free tour was very interesting "

"Staff are amazing and hotel is lovely. "

"Great hotel with clean rooms, friendly staff, and a perfect location. Would definitely recommend and stay again."