Dear Hu Sien, Greetings from ASTON Kartika Grogol Jakarta. Thank you for taking the time to share your experience with regards to your recent stay in ASTON Kartika Grogol Jakarta. It is disappointing to know that we have failed to meet and exceed your expectations with regards to our service levels and I would like to express my sincerest apologies for any inconveniences caused.Please be assured your valuable comments has been taken seriously and has been addressed with the relevant department heads.Once again, we appreciate your honest feedback and we look forward to welcoming you again in near future.

Kära herr. par,Tack för att du tog dig tid att lämna din feedback och för att du tog upp dina bekymmer efter din senaste vistelse hos oss.Jag ber om ursäkt för din mindre än önskade erfarenhet och var säker, jag har delat dina värdefulla kommentarer med respektive avdelningar för utredning.Jag är säker på att laget kommer att göra sitt bästa för att undvika att detta händer i framtidenHälsningar,Aulia MasjhoerdinGeneral Manager

Dear Mr/Mrs. Yoshihiko,Warm greetings from Aston Kartika Grogol.We appreciate for the review that has given and happy to know your delightful experience with us.However, we would more appreciate if you could share some information about the 3 of 5 review that has given.We are welcome for any suggestion for future improvement.We’re always happy to welcome you back here.Regards,Management

Dear Mr NathanThank you for choosing Aston Kartika Grogol and for taking the time to provide feedback about your experience at Aston Kartika Grogol .I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.”Sincerely yours, S. Aulia Masjhoerdin

Dear Mr UndriadiThank you for choosing Aston Kartika Grogol and for taking the time to provide feedback about your experience at Aston Kartika Grogol .I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.”Sincerely yours, S. Aulia Masjhoerdin

Dear Mr. Richard Thank you very much for staying with us and for taking your time to share your constructive review. We appreciate your feedback. Our apology for the inconvenience you experienced in Bathroom Facilities. We will improve our internal coordination in ASTON Kartika Grogol to serve our guest better in term of Foods Quality. Once again we thank you for your feedback and we wish you more enjoyable moment on your next trip. Best Regards, Bambang Wijanarko General Manager

Dear Mr. ByungJoon Warm Greetings from Aston Kartika Grogol Hotel & Conference Center Thank you for staying with us and we looking forward to welcoming you again in the near future Best Regards, Bambang Wijanarko General Manager

Dear Value Guest, Warm greetings from Aston Kartika Hotel & Conference Center We would like to apologize that you encounter this situation, we will fix it this situation with our staff to make better improvement in the future and we will give our best for services our guests. We looking forward to welcoming you again in the near future. Thank you Best Regards, Suwarjono General Manager