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Hotel Santika BSD City Serpong

3.0 star property
Hotel Santika BSD City Serpong combines comfort with convenience, placing travelers steps away from local amenities in the heart of Bumi Serpong Damai

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Travelers find a practical base at Hotel Santika BSD City Serpong with its on-site coffee shop and restaurant. The property offers free in-room WiFi, convenient laundry facilities for longer stays, and dedicated conference space for business gatherings.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service

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Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: IDR 200000 per night
  • Cash Breakage deposit: IDR 200000 per night for guests aged under 12 years old

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
A car is recommended for transport to and from this property
Parking height restrictions apply

Frequently asked questions

Is Hotel Santika BSD City Serpong pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Santika BSD City Serpong?

Check-in begins at 2 PM.

What time is check-out at Hotel Santika BSD City Serpong?

Checkout is at noon.

Where is Hotel Santika BSD City Serpong located?

Located in Bumi Serpong Damai, this hotel is steps away from TerasKota and Ocean Park. Eka Hospital and ITC BSD are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

7.6

Cleanliness

7.6

Location

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 19 out of 92 reviews
Rating 8 - Good. 42 out of 92 reviews
Rating 6 - Okay. 22 out of 92 reviews
Rating 4 - Poor. 6 out of 92 reviews
Rating 2 - Terrible. 3 out of 92 reviews

Reviews

Verified

10/10 Excellent

STEEVE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff was very welcoming and the buffet breakfast was incredible.
Stayed 2 nights in Sep 2022
Verified

8/10 Good

Henry

Liked: Staff & service, room comfort

Big Thumb to Eki

Overall is good. I need to give special award to one of check in counter staff name Eki. he made my stay very comfortable. Very helpful staff.
Stayed 1 night in Feb 2023
Verified

4/10 Poor

windy

Disliked: Cleanliness, property conditions & facilities
Hotel tidak dimaintain kebersihannya. Fasilitas tidak dirawat, kamar mandi bau selokan. Pada saat check out, resepsionis meminta 5 star review dan akan difoto. Saya menolak untuk berbohong. Tapi bukan salah staff karena itu permintaan boss atau management nya
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Santika is always great. The staff goes above and beyond to make sure you are welcomed and comfortable.
Stayed 4 nights in Jul 2021
Verified

10/10 Excellent

Achmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Menu sarapan ang lezat.

Hotel Santika Depok memiliki menu sarapan yang sangat enak dan beragam.
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness
Closed to mall and a bit noise at night. Sheet not change as requested
Stayed 13 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima accomodatie. Goede prijs-kwaliteit verhouding.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Stayed 4 nights in Nov 2019
Verified

8/10 Good

Adzuhri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Near BSD City and Teras Kota Shopping Centre

Good hotel near BSD City and teras kota shopping centre. Nice place to stay or transit for a while
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel and very closed to the mall.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Amir

Liked: Staff & service
Disliked: Property conditions & facilities

Ok hotel next to a mall

The towels, sheets, restroom need to be cleaned properly.
Stayed 1 night in Oct 2019
Verified

8/10 Good

Naiwen

Liked: Staff & service, property conditions & facilities

Nice for business

Nice for business
Stayed 3 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 4 nights in Apr 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
フロントの対応がとにかく最悪でした。 ・担当者によって回答内容が変わる ・他の宿泊者の部屋に案内される。 ・チェックイン・アウトの手続きが時間がかかる。 ・カードキーが何度も使えなくなる 文句を伝えても、「よくあることです」と言われて、反省する素振りもありませんでした。 もう二度と使わないと思います。
Stayed 1 night in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast menu of the same dry boney chicken in different sauces over 7 days needs attention.
Stayed 7 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Stayed 5 nights in Sep 2018
Verified

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort

Overall - Great Value

Hotel staff were attentive and lobby staff were always hospitable. The hot buffet breakfast included a large assortment of food and beverage options with dedicated staff to prepare made-to-order eggs, omelets, and pancakes. For afternoon and evening eating options the hotel connects directly to the TerasKota Mall which includes both cafes and restaurants (Western and Asian) and a medium-sized grocery. Overall this is a clean hotel and I would definitely stay here again. Be aware that the Superior Room does not include a mini-fridge. For those who like to charge their phone during the night, I also didn't find a wall electrical outlet near the bed night stand.
Stayed 4 nights in Aug 2018
Verified

8/10 Good

Low

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient as next to a mall

I checked in almost midnight. Did not get a chance to really enjoy the facilities. In the room there is boiling flask, sugar, cream but I am surprise there is no coffee / tea bags provided. Overall the stay is fine and the reception staff is friendly.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night At Santika Hotel

Quite good experience.. but the noise from outside could be heard till the room that made quite diffiicult to sleep well. Service is awesome.
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Andrew

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Downgraded facilities yet good service

This hotel is right in the centre of Tangerang area and opposite to the Teres Kota Shopping Centre which is very convenient for meals. The hotel itself is already downgraded, the facilities are old and the worst thing is ALL the bed sheets and blankets get mouldy (because upon arrival, seeing the moulds on the sheet, I requested the housekeeping to change the sheet but the new one was still mouldy). In return, the staff here is friendly and helpful.
Stayed 7 nights in Apr 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice stay with a mall next to it and easily find food
Stayed 3 nights in May 2018
Verified

6/10 Okay

Ferry martin

Liked: Cleanliness, staff & service
Saya mengikuti seminar selama 3hr dan bertepatan ada acara bazar dan musik yg cukup keras suaranya hingga menjelang tidur juga terdengar sampai ke kamar. agak terganggu.
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Very not recommended

Very dirty and disgusting They provide a used slipper and bed sheet and towel was no longer white.
Stayed 1 night in May 2018
Verified

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay nothing flashy.

Room was clean, but toilet design including flushing bowl system could be better. Breakfast was great variety, and the mall has many local food choices - it is food galore.
Stayed 2 nights in Feb 2018
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
エアコンの騒音がうるさいので部屋を替えてもらった。近くにshopping moleがあり便利である。
Stayed 2 nights in Nov 2017