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Ulasan untuk Hotel Yasmin Karawaci

3.5 out of 5
Hotel Yasmin Karawaci
Jalan Raya Binong No. 8, Curug, Banten

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 0 dari 3 ulasan" "
Penilaian 8 - Bagus. 2 dari 3 ulasan" "
Penilaian 6 - Cukup Baik. 0 dari 3 ulasan" "
Penilaian 4 - Buruk. 0 dari 3 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 3 ulasan" "

6,8/10

Kebersihan

6,0/10

Staf & layanan

6,8/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

akira

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023

8/10 Bagus

SANGJAE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

2/10 Sangat Buruk

sara

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Awful customer service
I booked my room with hotels.com about a month before my stay and arrived there and there was no room for me. The hotel was not helpful with customer service and not able to contact hotels.com. I never got a room that night and am still waiting for hotels.com and/ or the hotel to reimburse me. I was there for a conference and there were 3 other people who did not get rooms as well. We slept 5 people in a room. This is unacceptable for both hotels.com and the hotel. I should have gotten my money back immediately. The second night they gave me a room key for a dirty room with cigarette butts. They also had no food available for room service. The wifi does not work at all. It was overall a horrible experience.