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"Amazing Service from The Ritz Carlton Hotel Jakarta This is our first time stayed in 5 stars hotel. We stayed in this hotel from 7-9 February 2026. My husband booked the Grand Room Club. At the entrance, everyone were so welcoming. At the receptionist, Pak Azriel who were handing my check-in. I also met Mbak Melanie who i talked on the phone before, to confirm about the check-in time. They were so helpful and pleasant. We got the room at the 21th floor, plus acces in the Club Lounge at 26th floor. We got the opportunity to have 5 time meal which devided by: Afternoon Tea, Dinner, Cordials & Dessert, Lunch, and Breakfast. For breakfast, we could choose one between take in the 26th floor or Lobby at the Asian Restaurant. The Club was very excellent! The Manager, Ibu Royana Rasjid, welcomed us always whenever we visited the Club! She was very kind and so helpful! We got some compliments, that was so delightful and copious! Thanks bu! For the room, we got city view! It was amazing! Everything was so clean and clear. We didn't hear any noise even we face the city. The pool was also clean and fine! It was in 5th floor. It was like in "Bali vibes" so natural and nice. It such a very wonderful "staycation" in The Ritz-Carlton Hotel. Hope i got another chance to stay here. So i can say that this hotel is very recommended 👍👍👍"

"다시 자카르타에 오게되면 또 오고싶어요 청결하고 친절하고 피트니스, 테니스 수영장 다 깔끔하고 조식도 맛있어요!!!! "

"Awesome stay."

"Room is excellent"

"Somerset Grand Citra provides excellent accommodation in the heart of Jakarta. The area is full of options for dining and shopping, and the personnel are helpful, kind and professional. I would go back to this hotel without any hesitation."

"Clean room. Friendly staff "

"Meet the hotel manager in the lobby and he was so friendly and helpful. I had a business associate traveling with me he was 100% strict Veg; we are doing lunch in the restaurant and the manager had the chief come to our table to make a special meal. What service...."

"Very run down place. Stains on walls, etc. afraid to open the cupboard and drawers."

"Great location. Good service."