Search Hotels Near James Creek Tennis Center, Cumming

"I didn't get the suit I pay for. Disappointed with the room."

"I had a very frustrating and unacceptable experience at a Hilton Garden Inn during my stay from April 24–27. The issues started on the very first day. After checking in around 6 PM, the hotel mistakenly assigned our room to another guest later that same night—while we were still occupying it. This was extremely concerning from both a safety and management standpoint. Throughout the entire stay, there was also no housekeeping service provided at all, which is not what I expect from a hotel of this standard. The most serious issue occurred on the evening of April 26. When we returned to the hotel, our room key no longer worked. With my young, tired kids waiting outside and all our belongings locked inside, we were left stranded. When I went to the front desk, I was told that I had already checked out and they could not let me in. Despite repeatedly explaining that my booking was until April 27, the front desk staff refused to listen. One staff member even mentioned calling the police instead of trying to resolve the situation. When I asked to speak with a manager, I was told there was no manager available to speak with at all. Only after I showed my booking confirmation email did they finally verify their mistake, contact someone internally, and restore access to the room. There was no apology or acknowledgment of the inconvenience caused. This experience was extremely stressful, especially with young children involved, and reflects very poorly on the hotel’s customer service"

"Parking was easy "

"Loved everything about my stay at SpringHill. Will book again."

"The hotel"

"Clean, staff was very friendly. great location."

"We arrived at 3 and were told we couldn’t check into 4. That was fine except for the tone and rudeness of the person checking no us in. At four, tried to check in again…was told we had to wait again. I’ve never had to wait past time of check in. We did not get into our room until 4:30. Then at 9:45am we had house keeping banging on our door and came in when check out wasn’t until 11! It’s a shame because it’s a lovely hotel. Also if you are sold out, like the lady told us, I would have more than just one person working the front desk and maybe who was a little less rude."

"I did not eat the breakfast at the hotel. The only complaint I have is the water does not get hot in the shower. It was barely warm."

"Pleasant staff a decent breakfast and clean "