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"Great location, convenient to city centre and especially Birmingham New Street. Quiet hotel."

"Way too much construction at this time "

"Beautiful hotel. We had a nice view of the cathedral and Ferris wheel and the bar is great. "

"Clean room and quiet "

"Breakfast was good. Staff friendly and helpful. "

"The hotel is in an excellent location, with easy access for driving and convenient on-site parking. I’d also highly recommend a visit to Pushkar next door—the food was outstanding, and it’s a real bonus that it’s linked to the hotel. The rooms were very comfortable, with cosy beds and modern, clean bathrooms, which made for a pleasant stay overall. My only issue was with the lift, which malfunctioned while we were heading up to the 14th floor. It was a bit of an unsettling experience—certainly not the kind of “thrill ride” you’d expect outside of a theme park. My daughter chose to walk to the room afterward. Although I raised the alarm while inside the lift, I still needed to inform staff once we reached the ground floor. They did arrange for engineering to investigate, but the situation could have been handled more proactively."

"Fantastic breakfast buffet"

"Hello the room was nice however it would be nice to have slippers staff were lovely bathroom could be cleaner some towels had black marks on them "

"Hotel is in desperate need of updating. Rooms and bathrooms are in poor condition. Hallways have visible marks and dents in the walls and carpets. Food is poor in Zest, breakfast is mediocre. "