6/10 Cukup Baik
Lesley
Bepergian bersama keluarga
17 Nov 2025
The JPL is beautiful and the staff are wonderful. However be aware they are undergoing renovations and the main lodge is closed. I was not aware of this when booking our recent stay. Due to the renos there is only one dining option available (located in the golf clubhouse) from Sunday to Wednesday, with a second restaurant open Thurs - Sat only. We had also booked another two night stay during the Christmas break (and paid an insanely expensive rate) and after realizing the limited options and that the emerald lounge is closed (our favourite spot) I tried to cancel. After dealing with both Expedia and the Jasper park lodge I was told that my request had been denied, and that if I wanted to cancel I would lose my deposit of one night’s stay. Very frustrating that they are not offering better customer service and choosing to waive the cancellation fee, especially when undergoing renovations and not being able to offer the same experience to their guests. Just wanting to let people know this before booking your next stay. Buyer beware!!
Lesley
Menginap 2 malam pada bulan November 2025






































