Ulasan Grand Hallmark Hotel Johor Bahru

Kamar Deluks, 1 Tempat Tidur Queen | Selimut bulu angsa, minibar, brankas, dan didekorasi berbeda-beda

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Ulasan untuk Grand Hallmark Hotel Johor Bahru

Grand Hallmark Hotel Johor Bahru

No. 32, Jalan Molek 2/2, Taman Molek, Johor Bahru, Johor

6,4

6,8/10

Kebersihan

6,6/10

Staf & layanan

7,0/10

Fasilitas

6,0/10

Kondisi & fasilitas properti

6,6/10

Ramah lingkungan

2/10 Sangat Buruk

JHEEVA

Bepergian bersama teman

26 Mei 2023

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

We booked the hotel because of a family emergency and in the rush, made an error with the dates. I accidentally booked for the following week. When we arrived at the hotel, I explained the error and asked if we could move the dates a week earlier. The hotel refused. We therefore had to pay twice. It was a genuine error but the hotel did not care. All the staff could say was, "Must ask Boss" but nothing ever happened. Additionally, the condition of the property and is nothing like the pictures. It is a complete misrepresentation. The hotel and rooms were dingy, dirty and with unpleasant odour. I would highly recommend avoiding this hotel at all cost.

Tanggapan dari Ronald pada tanggal 27 Jun 2023

We are terribly sorry for the incident but the booking is booked and paid to expedia. Hotel side do not handle cancellations or refund for booking that was paid to expedia.

4/10 Buruk

TOMOHIRO

28 Mar 2023

Menginap 1 malam pada bulan Maret 2023

4/10 Buruk

lee

Bepergian bersama teman, Traveler bisnis

9 Jan 2023

Tidak Disukai: Fasilitas, kondisi & fasilitas properti

i hope can more clean and make sure line are in good condition

2/10 Sangat Buruk

?

Bepergian bersama keluarga

23 Jul 2022

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti

雨もりしてトイレ・バスが水浸しになった。バスタオルが洗濯してあるのは当然だけど、かなり古く色がくすんでいた。

Menginap 7 malam pada bulan Juli 2022

8/10 Bagus

SEE

Traveler bisnis

29 Apr 2022

Disukai: Kebersihan, staf & layanan, fasilitas

Suitable for business trip, easy to find restaurant.

Menginap 2 malam pada bulan April 2022

Tanggapan dari Ronald pada tanggal 24 Mei 2022

Thank you for the wonderful review.

6/10 Cukup Baik

YUN

22 Mar 2022

Menginap 2 malam pada bulan Maret 2022

10/10 Sangat Bagus

Traveler terverifikasi

10 Jan 2022

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan Januari 2022

Tanggapan dari Ronald pada tanggal 27 Jan 2022

Thank you for the wonderful review score.

4/10 Buruk

minah, jb

Bepergian bersama keluarga

3 Sep 2020

Disukai: Kebersihan, kondisi & fasilitas properti

Tidak Disukai: Staf & layanan

Menginap 1 malam pada bulan September 2020

Tanggapan dari Ronald pada tanggal 4 Sep 2020

Thank you very much for the review we look forward to your future bookings.

6/10 Cukup Baik

Anonymous, KL

Traveler bisnis

7 Agu 2020

Below expectation, for 1 night biz stay purposes ok but not for leisure.

Menginap 1 malam pada bulan Agustus 2020

Tanggapan dari Ronald pada tanggal 17 Agu 2020

Hi Sir/Mdm You may try our other outlet Hallmark Regency Hotel 3 stars in Town we have different pricing options to manage a different expectation for guests.

8/10 Bagus

Hamzah

Traveler bisnis

11 Jul 2020

Disukai: Kebersihan, staf & layanan

Maybe will reconsider to check in again....

Everything is ok except that for a two nights stay,it was quite bored. This is due to the TV system is not working. It was not inform prior to check in until we as guest raised the problem. The hotel should provide rate discount due to this situation.....

Menginap 2 malam pada bulan Juli 2020

Tanggapan dari Ronald pada tanggal 11 Jul 2020

Hi we have a tnb incoming power surge on 03 jul night and tv booster was blowed out. We have replaced the faulty booster and now its working again.

8/10 Bagus

Hamzah

Traveler bisnis

30 Jun 2020

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan Juni 2020

Tanggapan dari Ronald pada tanggal 8 Jul 2020

Thank you very much for the wonderful review. We look forward to your future stays with us.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis

18 Mar 2020

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Worth and nice location

Menginap 3 malam pada bulan Maret 2020

Tanggapan dari Ronald pada tanggal 21 Mar 2020

Thank you very much. Stay Safe during Covid 19 Season.

6/10 Cukup Baik

YOU YOUNG

3 Feb 2020

Menginap 4 malam pada bulan Januari 2020

Tanggapan dari Ronald pada tanggal 6 Feb 2020

Thank you very much.

8/10 Bagus

CHONG

Traveler bisnis

25 Des 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

baik

memuaskan

Menginap 1 malam pada bulan Desember 2019

Tanggapan dari Ronald pada tanggal 24 Jan 2020

Thank you very much.,

8/10 Bagus

CHONG

Traveler bisnis

17 Des 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan Desember 2019

Tanggapan dari Ronald pada tanggal 20 Des 2019

Thank you for the wonderful review score.

6/10 Cukup Baik

Azman

Bepergian bersama keluarga

4 Des 2019

Disukai: Kebersihan, staf & layanan

Overall

Bilik agak sempit dengan ada tiang di tengah-tengah bilik. Bilik tiada tingkap, wayar tv berjuntai bahaya pd ank kecil. Sarapan bagus, bnyk pilihan.

Menginap 2 malam pada bulan Desember 2019

Tanggapan dari ronald pada tanggal 4 Des 2019

Thank you we will improve on this

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak

24 Nov 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

It’s a nice hotel with big rooms. It’s clean enough and staff were friendly enough to provide what we need. It’s a bit far from main central area of JB

Menginap 1 malam pada bulan November 2019

Tanggapan dari Ronald pada tanggal 2 Des 2019

Thank you very much for the wonderful review

10/10 Sangat Bagus

Amanda, Singapore

Bepergian bersama keluarga

30 Okt 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Staff nice but some staff need to be a bit friendly..like smiling

Menginap 1 malam pada bulan Oktober 2019

Tanggapan dari Ronald pada tanggal 1 Nov 2019

Thank you for the feedback. We will improve on this.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan

16 Agu 2019

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Not all the room are after renovation. The picture on the website it’s a lie ! The room is smelly and the map on the floor is very dirty there’s stain

Menginap 3 malam pada bulan Agustus 2019

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan, Traveler bisnis

18 Jun 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Rooms were clean and new looking. Breakfast was decent for the price.

Menginap 1 malam pada bulan Juni 2019

Tanggapan dari Ronald pada tanggal 23 Jul 2019

Thank you very much for the wonderful review. We look forward to your future stays.

8/10 Bagus

Selvarani

22 Mei 2019

Disukai: Staf & layanan

Moderate but worthwhile

Nice exterior but the bed is dirty and not comfortable to sleep. The room and restroom is spacious. They provide toiletries and water bottle. We stayed at level 2- deluxe room.

Menginap 1 malam pada bulan Mei 2019

Tanggapan dari Ronald pada tanggal 6 Jun 2019

Thank you for the feedback. We will improve more.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis, Bepergian bersama keluarga

12 Apr 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

I really dissapointed with the location bcoz never put the location properly. After I book oni I get to no it is at Masai. Better put the location at Masai not Johor bahru

Menginap 1 malam pada bulan April 2019

Tanggapan dari Ronald pada tanggal 6 Jun 2019

Hi Sir.Mdm, The website have address and our hotel is under Johor Bahru City Hotel. The hotel is also licensed under Majlis Bandaraya Johor Bahru as we are indeed in Johor Bahru City Center.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga dan anak

9 Apr 2019

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti

The hotel lift card system not working well and so hard time to go up or coming down. The hotel staff are too busy body too.

Menginap 2 malam pada bulan Maret 2019

Tanggapan dari Ronald pada tanggal 6 Jun 2019

Scan card 1-2 Seconds the lift will be activated once verify you are guest. If you do not hold a valid key card naturally if you need to access lift you need to provide ID. This is to provide security to all guest.

2/10 Sangat Buruk

Haiqal

30 Mar 2019

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

NOT RECCOMEND!

TOTALLY DISAPOINTED ! TV spoiled, hotel room doesn't seems to be so spacious as image. Dirty, ventilation spoilt. RUDE CUSTOMER SERVICE cold and soggy breakfast was serve! Nono for us!!

Menginap 1 malam pada bulan Maret 2019

8/10 Bagus

Traveler terverifikasi

29 Mar 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Value for money

ok for a quick stopover. room spacious & clean. Free parking right in front of lobby. Several restaurants behind the hotel - even a pharmacy and mini-mart.

Menginap 1 malam pada bulan Maret 2019

8/10 Bagus

Peter

21 Mar 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Nice hotel in small town.

Overall the stay is great. front desk staffs are helpful.

Menginap 1 malam pada bulan Maret 2019

Tanggapan dari Ronald pada tanggal 21 Mar 2019

Thank you and we look forward to your future stays with us.

8/10 Bagus

JII, Malaysia

Bepergian bersama keluarga

19 Mar 2019

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti

Over all ok for the price, just a suggestion if the pillow either change or need a cover before the pillow case so others smell won't stick to the pillow.

Menginap 1 malam pada bulan Maret 2019

Tanggapan dari Ronald pada tanggal 21 Mar 2019

Thank you for the feedback for improvement.

8/10 Bagus

Traveler terverifikasi

14 Mar 2019

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 2 malam pada bulan Maret 2019

Tanggapan dari Ronald pada tanggal 21 Mar 2019

Thank you for the wonderful feedback

10/10 Sangat Bagus

Eric

Bepergian bersama keluarga

4 Mar 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

I must say, the show point is very attractive. i really enjoy it. Overall good.

Menginap 1 malam pada bulan Maret 2019

Tanggapan dari Ronald pada tanggal 12 Mar 2019

Thank you very much for the wonderful feedback

10/10 Sangat Bagus

Mohd

6 Feb 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Good Sercive

Menginap 1 malam pada bulan Februari 2019

Tanggapan dari ronald pada tanggal 10 Feb 2019

Thank you we hope to serve you again in future.

4/10 Buruk

Wei Xing

3 Jan 2019

Tidak Disukai: Kebersihan, kondisi & fasilitas properti

Menginap 2 malam pada bulan Desember 2018

Tanggapan dari ronald pada tanggal 10 Feb 2019

Thank you we hope to serve you again in future.

10/10 Sangat Bagus

Traveler terverifikasi

28 Des 2018

Disukai: Kebersihan, staf & layanan, kenyamanan kamar

Room power failure problem change to new room. Good job...

Menginap 3 malam pada bulan Desember 2018

Tanggapan dari ronald pada tanggal 10 Feb 2019

Thank you we hope to serve you again in future.

6/10 Cukup Baik

Traveler terverifikasi

26 Des 2018

Disukai: Kebersihan, staf & layanan, kenyamanan kamar

Tidak Disukai: Kondisi & fasilitas properti

Newly renovated, yet to ready for stay. Water flow and temperature is not consistent, TV signal is not fixed, not signal at all. Bad sound proof as you can hear clearly kids crying whole night.

Menginap 1 malam pada bulan Desember 2018

8/10 Bagus

Traveler terverifikasi

18 Des 2018

Disukai: Staf & layanan

値段相応のホテル

リクエストは高い階でしたが、残念ながらフロント近くの1階でした。早朝からベッドメイキングのかたの話す大きな声で目が覚めてしまいました。まあ、一通りは揃っていますが、1人旅用ですね・・・。

Menginap 1 malam pada bulan Desember 2018

8/10 Bagus

Traveler terverifikasi

3 Sep 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

Simple & Easy to Find

a good place to crash for a night or two.. budget friendly with nice staffs.. hope when their cafe/restaurant opens later, the breakfast would be nice..

Menginap 1 malam pada bulan September 2018

6/10 Cukup Baik

tiw

3 Jul 2018

Disukai: Kebersihan, staf & layanan

Tidak Disukai: Kenyamanan kamar

The hotel is doing renovation during the day. And during the night, the night club next to Grandmark was blasting music. Clean, nice hotel. But bad location for a good night sleep.

Menginap 1 malam pada bulan Juni 2018

6/10 Cukup Baik

Tio kheong

21 Jan 2018

Everything is just fine, but toilet have a bad smell from the water pipes

Menginap 1 malam pada bulan Januari 2018

Tanggapan dari kavi pada tanggal 23 Jan 2018

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Buruk

Shri, Sg

8 Jan 2018

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Just a decent stay. Don't expect much!

Receptionist was ok however the aircon in the room was really terrible. Told them a few times but all they said was the settings have to be right. settings were followed exactly but it was so warm. A.C. definitely needed servicing It was quite difficult to fall asleep because of the nearby karoke lounge

Menginap 2 malam pada bulan Januari 2018

Tanggapan dari kavi pada tanggal 18 Jan 2018

Dear Sir, We would like to personally apologise for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, . I will look into each issue that you have noted. Thank You.

10/10 Sangat Bagus

Esmaeil

3 Jan 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

It was nice. But little out of town. That’s all.

Menginap 7 malam pada bulan Desember 2017

Tanggapan dari kavi pada tanggal 18 Jan 2018

Thanks for staying with us, we appreciate your feedback.

8/10 Bagus

Traveler terverifikasi

26 Nov 2017

Disukai: Staf & layanan

Near to AEON Tebrau and newly-opened IKEA

A Inn located within the Taman Molek residential area.

Menginap 1 malam pada bulan November 2017

Tanggapan dari kavi pada tanggal 30 Nov 2017

Thanks for staying with us. We appreciate your feedback

8/10 Bagus

Zuriana Syafina

11 Okt 2017

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 2 malam pada bulan Oktober 2017

4/10 Buruk

Traveler terverifikasi

5 Sep 2017

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar

The hotel is located next to a night club, disturbed sleep due to noise

Menginap 4 malam pada bulan Agustus 2017

8/10 Bagus

YU TING

5 Agu 2017

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 4 malam pada bulan Juli 2017

8/10 Bagus

Chu

23 Mar 2017

Disukai: Kebersihan, kenyamanan kamar

Location & value for money

Convenient, value for money.

6/10 Cukup Baik

Chu

15 Mar 2017

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

2/10 Sangat Buruk

Kar mun

12 Jan 2017

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

2/10 Sangat Buruk

Lai

7 Des 2016

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Local inn is better.

Dirty. Pillow still have stain and smelly. Bathroom is leaking and weird smell.

4/10 Buruk

Wai Hoe

16 Okt 2016

Tidak Disukai: Kebersihan, kondisi & fasilitas properti

Low maintenance & Noisy

Amenities are well adequate. There's toothbrush&toothpaste, body wash and hair shampoo, rain shower, coffee & chinese tea, kettle, TV & DVD Player (with no dvd provided), hair dryer, iron & board, safe, and even a weight scale. A few Chinese restaurant and a bakery store within 5min walking distance. However, there's a bar few lots next to the hotel, can clearly hear the blasting at night, not recommended for light sleeper. Room is dirty and smelly, carpet looks old.

6/10 Cukup Baik

Traveler terverifikasi

4 Okt 2016

Disukai: Kebersihan

8/10 Bagus

Traveler terverifikasi

27 Sep 2016

Disukai: Kebersihan, staf & layanan, kenyamanan kamar

Not bad

Not bad. Just that the sound proof is not good.. people foot step can be clearly heard