We booked the most expensive room that comes with the jacuzzi however it was faulty, there was no hot water. We informed the hotel staff, they were very slow in assisting us and I had to call them up thrice personally as they left us hanging with the excuse that they needed to discuss further first. Ultimately, they couldn't do anything for us as they claimed that there's only 1 room in the entire hotel that features a jacuzzi in the room, and the only thing they can do for us is to downgrade us to a cheaper room with no refund or compensation for the higher price we have paid, no late check out or anything to compensate us. Was a terrible experience.