"I have only the best words to say about this hotel: the niceness of a Hyatt, the decent breakfast, nice rooms, comfortable bedding. But most, most importantly, the people and their excellent service!
And I'd like to express our deepest gratitude to the front desk gentleman, Rich. Rich saved us that morning on July 28th! We were there for my son's two-day bar examinations. On July 28th, after we arrived at the Buffalo Convention Center, my son realized that he had left his passport behind in the hotel room. We rushed back, and since we were racing against time, not a second to lose, my son called the hotel. Rich answered the call and, not at all offended by my son's a bit impolite, anxious request, immediately went upstairs to our room, found our passport, and brought it to the front desk. When we got back, we didn't have to wait for the elevator, grabbed the passport, drove back to the exam venue, and made it only a few minutes early.
Rich is the epitome of the best in the hotel service industry: so attentive, sincere, kind, and professional. This wonderful hotel will always be remembered with deep gratitude and fond memories thanks to people like Rich. Thank you, Rich! Thank you, Hyatt!"
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