"We stayed at the Graduate Hotel in Ann Arbor for 3 nights during our daughter’s University of Michigan graduation.
The location was excellent and ideal for commencement weekend. The decor was charming and very much in the university spirit, and the staff’s enthusiasm for the graduates was genuinely touching. The hotel provided a shuttle bus to the stadium for the first ceremony, and upon returning, graduates were welcomed with cheering and pom-poms, which made the experience feel special.
However, there were several disappointing aspects to our stay.
While I understand that rates increase during graduation weekend, the pricing felt excessive, at several times the normal rate before and after the event. Unfortunately, the quality and service did not justify the price.
The rooms and common areas felt basic, and housekeeping was inconsistent. On some days, even the trash bins were not emptied.
Communication through the Expedia platform was non-existent despite messages sent in advance. We had requested an earlier check-in due to a long flight from Europe, but not only was this unavailable, our room was not ready at the official 4:00 PM check-in time. After waiting until 5:15 PM, we left and returned at 7:30 PM to finally check in.
Overall, excellent location and graduation atmosphere, but disappointing service and poor value for money."
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