"!!!BEWARE DO NOT EVER USE EXPEDIA!!!!
I want to start by saying the hotel itself and the staff were absolutely fantastic. Unfortunately, my experience with Expedia was exactly the opposite.
I booked my room in March for a July stay. When I later found a cheaper rate directly on Hyatt’s website, I had a chat with Expedia’s customer service. The representative assured me they had a "Price Guarantee" and would match the rate, though they mentioned the difference would only be given as an Expedia credit. I wasn't thrilled about being locked into their platform, but I accepted it as a learning experience.
I was told to fill out an online claim form, which conveniently kept giving me error messages. After chatting with Expedia's customer service again: there is a massive catch in their fine print. It turns out that to be eligible for this advertised price guarantee, my account had to have been active since the previous November. Because I created my account in April specifically to book this trip, I was disqualified by default.
It is incredibly frustrating that Expedia’s customer service representatives will actively walk you through a "guarantee" process when they know—or should know—that you don't even qualify based on a hidden technicality. Because of this loophole, I was out over a significant amount.
Save yourself the headache and the money. Book directly with the hotel. Expedia's price guarantee is highly deceptive, and their business practices leave a lot to be desired."
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