"Thank you for the opportunity to share my experience, I was planning to contact Wyndham corporate to ask if my payment could be refunded.
We did not stay, I/we checked out 3 hours later after returning from my kids game.
Both of my kids are asthmatic, so mold in the bathroom and a dusty room is not a healthy environment for them...and can be triggers for their asthma.
We checked in, went to our room and walked into a strong odor of food or some other smell that seemed to be embedded in walls or carpet; there was mold on the wall in the bathroom, dust webs in the corners, random twist ties on the bed, and there was no pull-out couch as advertised...I needed to sleep 5, so that's why I chose the location...it was a cushioned bench.
I went downstairs to talk with the host, but they were managing a customer issue that was ongoing prior to my check in. I needed to get the kids to their game on time, so I checked out after the game.
The host didn't seem surprised and actually commented, "was it the smell..." I did not ask for a new room because if there wasn't proper care taken to prepare that room, its likely thats the same level of care taken to prepare all rooms.
I would hope they look to address the health and cleaning issues in the room , but also provide proper customer service and refund my payment."
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