2/10 Sangat Buruk
Aiste
27 Agu 2025
Disukai: Kebersihan
I am a loyal guest who travels from abroad and repeatedly chooses this hotel over many others available. This time, I booked a premium room that was even better than many others hotel rooms, I have stayed in before, and I was pleased it faced the forest as I had initially requested. However, right next to that forest was the main event area, and from around 3 pm until past midnight there was loud music and a concert that made it impossible to rest. After the concert, there were drunk people wandering around the hotel grounds, which did not make me feel comfortable or safe — especially given that this is a spa destination meant for relaxation. No one at reception informed me about this event, nor was I offered a refund, discount, or even a simple apology afterwards. In the morning, I was asked to check out despite having planned a late check-out due to the disturbance. As a returning guest who spends above average here, I found this very disappointing and it makes me question staying again or recommending the hotel to my family.
Aiste
Menginap 1 malam pada bulan Agustus 2025