2/10 Sangat Buruk
jenn
Bepergian bersama teman
23 Jul 2025
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
Went through a power outage on our first night and were unable to use the parking garage that we paid for among other amenities that we paid for. We asked for a refund for one night of parking and the older woman at the desk was absolutely horrific to deal with. She was infuriated that we were asking for $25 back for the inconvenience. She was shaking her head at us and she went into the back office and slammed her keys on the filing cabinet and abruptly dug out $25 from her wallet and slammed it shut. She was huffing under her breath and asked me to sign a receipt and slammed the pen down on the counter. It was such a negative way to leave. This woman was outraged that we rightfully asked for our money back for the parking we couldn’t access. She didn’t ask us how our stay was, she wasn’t apologetic that the power was out and it affected our evening… my husband and I are understandable. Things happen. But good god, we just wanted to be reimbursed for parking that we didn’t get. She was so incredibly unprofessional and rude. I was so angry when I left. I will never stay here again just because of her horrible customer service and her nasty attitude.
jenn
Menginap 2 malam pada bulan Juli 2025
