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"We had the most enjoyable stay at this hotel. We were traveling with another couple and stayed for 3 nights visiting Banff, Lake Louise and the Columbia Icefields during our stay. The staff was so friendly and the lobby was clean and inviting. Rooms were clean and very spacious with a large bathroom and wonderfully hot water and included liquid soap, shampoo, conditioner and lotion. The continental breakfast was decent. We didn’t use the pool but the hot tub was very relaxing after long days of walking and sightseeing. We traveled in mid May before summer rates get higher so the rooms were very affordable. We give this a 5 star review and would definitely recommend this hotel to anyone wanting a beautiful stay in the Banff area. "

"Clean, friendly and easy to find."

"Amazing property to be during any season."

"Great "

"You’re paying a premium to stay at this hotel. At over $800 a night, I expected a lot more, and unfortunately it didn’t deliver. Our room had visible water damage, baseboards coming off the wall, badly stained lampshades, holes in the wallpaper, and worn furniture. It was a single king room that was obviously converted from a double queen, and it felt very bare. There was no artwork, no extra seating or furniture, and none of the small touches I’d expect from a higher-end property like bottled water, mints, chocolates, etc. The view from our room was of a woodpile and a utility road, and it was noisy from staff taking garbage out. I understand not every room can have an amazing view, but the hotel didn’t appear to be full, so I would have expected a better room placement. We brought these concerns forward and were given a discount, which was appreciated. That said, for the price being charged, these issues really shouldn’t have needed to be addressed after the fact. There were also noticeable exterior maintenance issues. From our window we could see missing siding, exposed piping, and a fence falling over. None of this would be a major issue at a budget hotel, but for the level this property markets itself at, they need to do better."

"staff was ery helpful and friendly"

"The property was clean but quite dated. No USB charging slots, old coffee maker, old furniture."

"Don’t bother staying here. It is too expensive for what they offer. There are many great hotels in Banff that offer the same at a lower price. The Afternoon Tea was the worse one we’ve ever experienced. "

"Clean room, great view. The place had good food options close by. "