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Ulasan untuk Hilton Garden Inn Independence

3 out of 5
Hilton Garden Inn Independence
19677 E Jackson Dr, Independence, MO

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 325 dari 956 ulasan" "
Penilaian 8 - Bagus. 256 dari 956 ulasan" "
Penilaian 6 - Cukup Baik. 166 dari 956 ulasan" "
Penilaian 4 - Buruk. 131 dari 956 ulasan" "
Penilaian 2 - Sangat Buruk. 78 dari 956 ulasan" "

7,8/10

Kebersihan

8,0/10

Staf & layanan

7,0/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

sutton

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Outdated rooms with outdated equipment, only one elevator worked and didnt feel right, cost didnt offset, no free breakfast, expensive breakfast buffet
Menginap 2 malam pada bulan April 2024
Tanggapan dari HGI Guest Services pada tanggal 29 Apr 2024
Hello Sutton.I am sorry for the inconvenience you experienced during your stay at our hotel. Our goal is to provide a great experience for each and every one of our guests, and it appears that we failed to do that in your case.Renovations should be underway soon, which will definitely better and brighten our property. We hope that you can come back after that's done, so we can show you how much it's improved.

8/10 Bagus

Saundra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The issues with the TV, not access to basic channels abc, NBC, CBS especially for sports on the weekend. Housekeeping found my scorebook in the restroom and the front desk indicated they would send it on to me.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari HGI Guest Services pada tanggal 10 Apr 2024
Hello Saundra.We apologize about the inconvenience that you encountered during your stay with us. We had some satellite issues that are in the process of being fixed. Your feedback does matter, so thank you. We also found your scorebook and our manager has sent that out. She will follow up with you on a tracking number.

10/10 Sangat Bagus

Joseph, Indianapolis

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great service and location was nice and quiet.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HGI Independence pada tanggal 3 Apr 2024
Thank you for the excellent rating! Please come by and see us again whenever you are in town.

8/10 Bagus

Desmond

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HGI Guest Services pada tanggal 1 Apr 2024
Your feedback matters to us. Please come back and visit us soon!

6/10 Cukup Baik

Robert

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Room carpet was stained. Bathroom Tub was dirty.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HGI Independence pada tanggal 31 Mar 2024
Hello Robert,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us, and we would like to apologize for the inconvenience caused. Our renovations should be starting soon, which will take care of any conditional issues on our property. We hope that you will come back next year to see all the changes that we have made.

6/10 Cukup Baik

Steven

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The property could use a refresh. Bath and hallways are a bit worn.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari HGI Independence pada tanggal 19 Mar 2024
Hi Steven.We are sorry for the inconvenience you experienced during your stay at our hotel. It was not our intention to disappoint you in any way. Our renovations will be starting this summer, and we know that this will definitely make a difference for us and our guests. We would love for you to come back and see how we have improved.

6/10 Cukup Baik

Shana

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Rooms were dated and worn. Carpet was stained and the room had an odor. Mattress was worn and not comfortable. I was disappointed for it being a Garden Hilton.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari HGI Guest Services pada tanggal 10 Mar 2024
Shana,We apologize that we couldn't meet your expectations this time. We are patiently awaiting our full renovation that will be starting this year, and we are fully confident that this renovation will make a huge difference for our guests. Unfortunately, most conditional issues like age of the property are out of our control until we get the much-needed renovation. If you return soon, I am confident that you will enjoy the changes we have made/are making!

8/10 Bagus

Jennifer

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari HGI Independence pada tanggal 4 Mar 2024
We hope you enjoyed your stay with us. If there’s anything we can do to improve our services, please let us know!

10/10 Sangat Bagus

Charles

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari HGI Independence pada tanggal 20 Mar 2024
So glad that you enjoyed your stay. We hope to see you again in the future!

10/10 Sangat Bagus

Charles

Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari HGI Independence pada tanggal 20 Mar 2024
We appreciate the awesome rating!

4/10 Buruk

Wyatt

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Cobwebs and spider webs in our room, never have been to a place where we had to pay for our breakfast too, they’re normally complimentary. Hot tub was out of service as well, friendly staff but I can see why the parking lot was empty when we got there. Won’t be staying here in the future
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari HGI Independence pada tanggal 4 Mar 2024
Hello Wyatt,Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. Unfortunately, the Hilton Garden Inn brands provide great breakfast options, but they are not complimentary. We apologize if you were led to believe otherwise. Renovations are underway this summer, and we would love for you to come back next year, and see how much we have improved. We appreciate your patience as we work through this.

10/10 Sangat Bagus

Debra

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari HGI Independence pada tanggal 4 Mar 2024
Thank you for your outstanding rating! We will continue to work hard to provide great service.

10/10 Sangat Bagus

Cynthia

Disukai: Kebersihan, kondisi & fasilitas properti
Real nice
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari HGI Independence pada tanggal 4 Mar 2024
We appreciate the 5 star compliment. Hope to see you when your back in town!

2/10 Sangat Buruk

Charles C

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This was the worst hotel I have ever stayed in first it’s 30 degrees outside and the heat was not on the the room turned the heat up and cold air came out.I only stayed there because our nye event was there, I had to go up to my room during the event and couldn't get in went down to the front desk and was told the lock on the door had to be charged (never heard of that) this happened twice in one night just not a good experience
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari HGI Independence pada tanggal 4 Mar 2024
Hello Charles,Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve these issues for future guests. We appreciate your patience as we work through this.

10/10 Sangat Bagus

James

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari HGI Independence pada tanggal 4 Mar 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 Sangat Bagus

Jessica

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Sarah

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Ashlyn pada tanggal 18 Des 2023
Thank you for your feedback, Sarah. I greatly apologize about your recent experience at our property. Please feel free to reach out to us at 816-350-3000 ext. 9 so we can make it right with you!

8/10 Bagus

Patricia

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Their customer service was great exceptional. I didn't like the dirty carpet in my room the furniture is old, the carpet throughout the hotel is old and for the amount of money that is charged the hotel should match the customer service. I didn't like that we're charged for breakfast and again for the amount of money that is changed our breakfast should be free!!!
Menginap 3 malam pada bulan November 2023
Tanggapan dari Ashlyn pada tanggal 4 Des 2023
Thank you for your feedback, Patricia! I apologize for any issues you had while at our property. Unfortunately, our breakfast is not complimentary, but we do have Bed & Breakfast packages available to where breakfast is included in the rate.

8/10 Bagus

Diane

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ashlyn pada tanggal 21 Nov 2023
Thank you for your feedback, Diane!

4/10 Buruk

Daniel

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Angry customer
We booked this room here due to having a heated pool and hot tub. The pool was so cold we couldn’t even get in it and the hot tub was dirty and the water was black. So needless to say we couldn’t even do what we wanted to do at the hotel. Not very happy at all. It actually made me angry because I was doing this for my wife’s birthday as that’s all she wanted to do. But yet we couldn’t even do that.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Penny pada tanggal 8 Nov 2023
We do appreciate the feedback we are underway with our full and completer renovation, and we hope to be finished by 2024 thank you again for visiting HGII.

6/10 Cukup Baik

T.

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Concert Stay - Disappointed
The staff was friendly and overall our stay was good. Great location for an event at Cable Dahmer Arena. We were disappointed with the condition of the room. The room needs updated. Rough furniture, dripping faucet, broken air vent, gross tub. I guess I have higher expectations for a Hilton and for the price we paid. They were also doing some work on the outside of the building. We were in town for a concert and wanted to rest before. The workers were outside our 4th story window talking and playing music.
Gross lamp.
Workers outside our window.
Gross tub.
Light fixture in the bathroom.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Penny pada tanggal 8 Nov 2023
Thank you for your feedback. We are under way with renovations and hope to be done by 2024. Thank you for visiting HGII.

10/10 Sangat Bagus

Maxwell, Everett

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All good but elevators are too slow.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Penny pada tanggal 8 Nov 2023
Thank you for this feedback we greatly appreciate it. Thank you for staying at HGII.

10/10 Sangat Bagus

Brittany

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Penny pada tanggal 25 Okt 2023
Thank you for staying with HGII we do all we can to Make it right.

10/10 Sangat Bagus

Shelley, Grain Valley

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very accommodating
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Penny pada tanggal 25 Okt 2023
Thank you for staying with HGII. Hope to see you again soon.

10/10 Sangat Bagus

Henrietta

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was great access to the Geha Stadium
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ashlyn pada tanggal 17 Okt 2023
Thank you for your response, Henrietta!

8/10 Bagus

Sheri, Morrisville

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The property is great and the staff are beyond amazing. Helpful, kind, and go out of their way for you. They even lent me a block for my phone charger. I never bring mine anymore because hotels have USBs. This one does not, so bring your blocks. The beds are as stiff as boards. For one night it was ok, but I wouldn’t be able to sleep there more than that due to fibromyalgia. Everything else is superior!
Tanggapan dari Ashlyn pada tanggal 16 Okt 2023
Thank you so much for your feedback, Sheri! We greatly appreciate your comments, and we will most definitely include USB ports when we get our renovation!

6/10 Cukup Baik

Beverly

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Room was expensive but entire facility is worn, tired and in desperate need of a remodel. The room was clean, but the bed was hard and uncomfortable, the shower was handicap accessible, but there was hardly any hot water and the shower head (hand held) was not adjustable and kept falling out of the holder. Just very subpar compared with rooms that are equal or less cost.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ashlyn pada tanggal 16 Okt 2023
Thank you for the feedback, Beverly. We will use these comments to better the experience of our guests. Luckily, we are starting the process of a full renovation which we know will make a huge difference.

8/10 Bagus

Diane

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Staff was great but the rooms really need updating, especially the bathrooms. Elevator seemed worn out too. This used to be a super nice place but could use some love.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ashlyn pada tanggal 16 Okt 2023
Thank you for your response, Diane. Luckily our renovation process has been started, which we know will greatly impact our guest experience.

6/10 Cukup Baik

Clyde

Disukai: Kebersihan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ashlyn pada tanggal 17 Okt 2023
Thank you for your response and for staying with us, Clyde!

4/10 Buruk

Joe

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Bad Plumbing.
Shower would not drain, had to shower in 3” of dirty water, and toilet leak water from underneath every time the toilet was flushed.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Ashlyn pada tanggal 10 Okt 2023
Thank you for your feedback, Joe. We will look into this issue and get it resolved.

6/10 Cukup Baik

Leah

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
A motel with hotel rates.
Ceiling above the shower is leaking into the tub. No fan in the bathroom. Perfect environment for mold. Towels are kept in tub and are moist. No ceiling light (except bathroom) in the room, just low warm light lamps. Weird stains everywhere including curtains and walls. Bed so uncomfortable my neck is still stiff 36 hours later. 6 minutes away from stadiums, but no shuttle service. $184 for 1 night for a Super8 motel experience. Shameful.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Penny FOM pada tanggal 3 Okt 2023
Thank you we do appreciate the feed back and we will get on these issues right a way. We are happy to announce that we are under way with renovation and we are hopeful that it will be complete buy the end of 2024.

8/10 Bagus

Adam

Menginap 1 malam pada bulan September 2023
Tanggapan dari Penny FOM pada tanggal 27 Sep 2023
Thank you for staying at HGI we do appreciate you feed back and hope to see you again soon. Safe travels!

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan
Honestly
Greeted with kindness and very prompt getting my room. Lobby was very clean, employees in suits attire. No directions on anything the hotel had to offer. Breakfast, pool or anything except where the elevator was. The carpet in hallways and rooms was disgusting and extremely outdated. Looked like it’s been there since the 70’s. No TV guide, refrigerator didn’t even have shelves in it. Had to plug in lights. The bed itself was very comfortable and pillows were great!
Menginap 2 malam pada bulan September 2023
Tanggapan dari Ashlyn pada tanggal 27 Sep 2023
Thank you for your feedback. We appreciate you choosing to stay with us while in Independence. We will use your comments to better our property for future guests' experiences.

10/10 Sangat Bagus

Corrinna

We had a pipe burst in our home and couldn't use water so we stayed and enjoyed it
Menginap 3 malam pada bulan September 2023
Tanggapan dari Ashlyn pada tanggal 22 Sep 2023
Thank you for your feedback, Corrinna! Sorry to hear about the water issue in your home, but we are so glad you enjoyed your stay with us!

10/10 Sangat Bagus

Manuel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was gret
Menginap 1 malam pada bulan September 2023
Tanggapan dari Ashlyn pada tanggal 21 Sep 2023
Thank you for your feedback and for choosing us while in Independence!

4/10 Buruk

Kami

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The place is completely disgusting. Wore shoes in my room because the carpet was so dirty you could probably grow a garden on it. Maybe that is were the name came from. Hopefully I don't get athletes foot from the disgusting shower.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Ashlyn pada tanggal 18 Sep 2023
Thank you for your feedback, Kami. We will use these comments to improve our property and to give future guests a better experience.

10/10 Sangat Bagus

Dylan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very friendly front desk guy.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Ashlyn pada tanggal 15 Sep 2023
Thank you for your feedback, Dylan!

10/10 Sangat Bagus

Steve

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023
Tanggapan dari Ashlyn pada tanggal 15 Sep 2023
Thank you for your feedback, Steve!

6/10 Cukup Baik

Janet

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
This hotel told us they are not taking local reservations anymore. They said they will only take local reservations if you have an insurance claim. We used this hotel as a local getaway for grown up nights out and chiefs games. Probably spent $2K at this hotel in the last year. Oh well, there are 10 different hotels in the area that serve locals and will take our money. If you are local don't waste your time with this hotel.
Tanggapan dari Ashlyn pada tanggal 13 Sep 2023
Thank you for your response, Janet. I greatly apologize about the new policy that our hotel has put into place. We will use this feedback to improve the stays of current and future guests.

10/10 Sangat Bagus

Haley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Ashlyn pada tanggal 11 Sep 2023
Thank you for your positive feedback, Haley!

10/10 Sangat Bagus

casey

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Will be back
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Penny FOM pada tanggal 9 Sep 2023
Thank you for staying at HGI. See you again soon.

10/10 Sangat Bagus

Diane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff was great. Room was clean but needs updating especially the bathroom. Hallway had a bad smell.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Ashlyn pada tanggal 8 Sep 2023
Thank you for your response, Diane!

4/10 Buruk

David

Tidak Disukai: Kondisi & fasilitas properti
One of my rooms I reserved was not cleaned. Bed and bathroom and not been cleaned.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ashlyn pada tanggal 28 Agu 2023
Thank you for your feedback, David. We apologize that w-e fell short with the cleanliness of your room. This issue will directly be addressed with our housekeeping department. Please reach the hotel at 816-350-3000 if we can do anything to make it right.

8/10 Bagus

Laurie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ashlyn pada tanggal 23 Agu 2023
Thank you for your feedback, Laurie!

10/10 Sangat Bagus

Patricia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Ashlyn pada tanggal 21 Agu 2023
Thank you for your feedback, Patricia!

4/10 Buruk

Timothy

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ashlyn pada tanggal 11 Sep 2023
Thank you for your response, Timothy. I apologize that we fell short. Please reach out if we can do anything to make it right.

10/10 Sangat Bagus

Douglas

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property was perfect for our one stay for a concert. Clean and comfortable beds. Kinda bummed breakfast wasn’t included.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ashlyn pada tanggal 21 Agu 2023
Thank you for your feedback, Douglas!

8/10 Bagus

Lynn

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Friendly service; rooms need updating
The service was wonderful. We were given excellent suggestions for sites to visit and directions to some of the best barbeque restaurants in town. Every employee was polite and helpful. Every employee spoke politely to us about our day or evening or asked about our service. The rooms were clean and comfortable. The beds were comfy. The downside is that it is time to remodel and repaint the rooms and replace the furniture.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Penny FOM pada tanggal 20 Agu 2023
Thank you for your feed back it helps us strive for the better, we are happy to announce that we are approved for a renovation in 2024. Hope to see you again real soon. .

10/10 Sangat Bagus

Brittany

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Penny FOM pada tanggal 20 Agu 2023
Thank you for your feed back. We hope to see you again real soon.

10/10 Sangat Bagus

Jacob

Disukai: Staf & layanan
Staff
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ashlyn pada tanggal 15 Agu 2023
Thank you for your feedback!