"I stay here often when I visit Georgia because it’s convenient, and I’ve always had good experiences. The hotel is very clean, and I especially appreciate how well-kept the breakfast area is. The fact that they offer turkey sausage is definitely a plus.
On this visit, however, one interaction stood out in a negative way. The air in my room was stuck on 74 degrees, making it very muggy. I informed the front desk attendant, who was excellent, he showed great customer service and immediately took action. The manager later came to check the thermostat. Since I mentioned the issue in the morning (around 9–10 am), I assumed there would be enough time to consider moving rooms before the next check-ins at 3 pm. Instead, the manager said, “I don’t know if we can move rooms because people paid for these rooms.” I responded, “So did I, ma’am.”
That statement did not sit well with me. I’m not discouraging anyone from staying here, in fact, I still recommend this hotel and will likely return, but I wanted to bring awareness to the importance of wording and customer communication."
