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Ulasan untuk Alpina Phuket Nalina Resort & Spa

4.5 out of 5
Alpina Phuket Nalina Resort & Spa
7/1 Ketkwan Road, A. Moung, Karon, Phuket

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 276 dari 800 ulasan" "
Penilaian 8 - Bagus. 348 dari 800 ulasan" "
Penilaian 6 - Cukup Baik. 115 dari 800 ulasan" "
Penilaian 4 - Buruk. 39 dari 800 ulasan" "
Penilaian 2 - Sangat Buruk. 22 dari 800 ulasan" "

8,4/10

Kebersihan

8,2/10

Staf & layanan

7,6/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

Ulasan

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
2019年2月 ジャグジースィートに3週間滞在。フロントスタッフは事務的で客への対応最悪。設備は古い、海は見えない。
Menginap 20 malam pada bulan Februari 2020

4/10 Buruk

Tai Mickel

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Maret 2020
Tanggapan dari Paris pada tanggal 29 Mar 2020
Thank you so much for staying at Alpina Phuket Nalina Resort &Spa and for sharing your recent feedback.

8/10 Bagus

Michelle

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Dejligt poolområde for børn og voksne
Stort hotel med dejligt poolområde. Dog er begynder poolen at ligge i skygge fra kl 13:30. Hele poolen er i skygge kl 17:00. Vi havde et jacuzzi suite, som var dejligt stort. Dog har man ikke lyst til at bruge jacuzzien, da vandet i gulligt. Personalet var ikke gode til engelsk, hvilket kan være en smule frustrerede når man prøver at have en dialog med dem. Bus til stranden hver time mellem kl. 9-18. Denne service er rar at have, især med børn, da der er en mur som gør at man skal gå et stykke for at komme til stranden.
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari Paris pada tanggal 29 Mar 2020
Thank you so much for staying at Alpina Phuket Nalina Resort &Spa and for sharing your recent feedback.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Manager pada tanggal 1 Mar 2020
Dear Our Valued, Thank you very much for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope you enjoy and have a wonderful memories in your trip. Yours sincerely.

10/10 Sangat Bagus

CUNISI, YOKOHAMA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
BEACHへ行くのに時間がかかると思っていましたが、1時間おきに送迎があり非常に便利でした。 無料のミニバーも嬉しいポイントでした。 ジャグジー付きでしたが、お湯がたまるのに時間がかかるのが、残念なポイントです。
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Manager pada tanggal 28 Feb 2020
Dear Cunisi, Thank you very much for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope you enjoy and have a wonderful memories in your trip. Yours sincerely.

8/10 Bagus

Elenor

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Familjeresa.
Ett slitet hotell. Dålig Wi-Fi fungerade inte alls vissa gånger. Fin pool men väldigt få solstolar. Dom som fanns var i väldigt dåligt skick, trasiga dynor. Hotellet ligger en bit ifrån stranden men hotellet kör taxi varje timme. Ac på vårt första rum fungerade inte, fick byta till ett annat rum dagen efter. Bra frukost.
Menginap 9 malam pada bulan Februari 2020
Tanggapan dari Manager pada tanggal 24 Feb 2020
Dear Familjeresa, Thank you very much for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope you enjoy and have a wonderful memories in your trip. Yours sincerely.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 12 malam pada bulan Januari 2020
Tanggapan dari Manager pada tanggal 17 Feb 2020
Dear Valued guest, Thanks for staying with us and taking time to write a review for us We appreciated it.. Hope to see you again in the next future. Yours sincerely.

10/10 Sangat Bagus

Drinou, Paris

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Chambre rez de chaussé avec accès piscine est parfait😍😍😍😍propre, emplacement bien avec navette pour la plage si la flemme de marcher.
Menginap 4 malam pada bulan Februari 2020
Tanggapan dari Manager pada tanggal 15 Feb 2020
Dear Drinou, Thanks for staying with us and taking time to write a review for us We appreciated it.. Hope to see you again in the next future. Yours sincerely.

8/10 Bagus

Phil, Cambridge UK

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoyed our stay. We had a room with swim up access which was fun. Pool area generally was good, big enough for the numbers of people without being crowded & deep enough for a decent swim. Breakfast buffet was great, wide variety of choices & good coffee. Hotel is a bit tired in places & while not dirty by any means it wasn’t cleaned as well as others we stayed in on this trip. This was a good base for our visit to Kata, the immediate area was quiet yet it was only a 10 min walk to all the beach side restaurants & bars.
Menginap 6 malam pada bulan Januari 2020
Tanggapan dari Manager pada tanggal 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope to see you again in the next future. Yours sincerely.

10/10 Sangat Bagus

Henrik

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2020
Tanggapan dari Manager pada tanggal 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us. We appreciate your feedback! Hope to see you again in the next future. Yours sincerely.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
満足に宿泊出来ました
Menginap 4 malam pada bulan Januari 2020
Tanggapan dari Manager pada tanggal 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us. We appreciate your feedback! Hope to see you again in the next future. Yours sincerely.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
If you want a hotel that is very clean, very friendly, has excellent staff, gives excellent service, a breakfast that suits all and a free hourly transfer to and from Kata beach (5 to 10 minutes level walk away), this is the hotel for you. It is also one of the hotels that organised trips pick you up from for free. (Our current hotel tours charge 2000tbh to pick you up.) Truthfully, the rooms and reception are a little tired, but within a very short time we saw past that, because everything else was so good. We've stayed in three hotels this trip, one was a 5*, the Alpina was the best of them all.
Menginap 6 malam pada bulan Januari 2020
Tanggapan dari Manager pada tanggal 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us. We appreciate your feedback! Hope to see you again in the next future. Yours sincerely.

4/10 Buruk

Dennis

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
mareridt
nedslidt hotel, mange mangler, vi klagede over spa der ikke virkede, safe box, ingen opredning til vores barn, dør lås defekt flere gange, pool ude af drift 1,5 dag . bar lukker 2230 selv om der står kl 2400 på hj. side. betalte 4500 ekstra for opgrade, større suite men stadig mangel fuld, så efter 1 uge måtte jeg booke nyt hotel, klagede og brokkede mig også til Hotel.com . ville flytte efter 2 dage men kunne ikke få 1 øre refunderet !!!
Menginap 14 malam pada bulan Januari 2020
Tanggapan dari Manager pada tanggal 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Yours sincerely.

4/10 Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Fasilitas
Tidak Disukai: Staf & layanan
Great breakfast buffet. Place is clean but old and outdated.
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Manager pada tanggal 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope to see you again in the next future. Yours sincerely.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Manager pada tanggal 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Yours sincerely.

8/10 Bagus

Sara

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
泳池沒有救生員或員工看管，這是安全問題。酒店房門及廁所門以是木,是較舊式的酒店。酒店周邊有餐廳和7-11，常算可以。
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Manager pada tanggal 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope to see you again in the next future. Yours sincerely.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Expected more given the cost
Stayed for 6 nights over xmas 2019. Were given a 'free upgrade' upon arrival but were left feeling very underwhelmed at the condition of the room. Whilst clean, it was extremley outdated, tired and did not reflect the photos from Hotels.com or the price we had paid. In fairness to the hotel, they were very quick to apologise and resolve this, providing us with a suite which felt more in line with our booking costs. The restaurants at the hotel were uninspiring and despite the busy time of year were very quiet, as such didnt each in any of them. Breakfast was included with our stay and was satisfactory. Pool area was great for families, however, there were a few points such as loose tiles or broken slats which had the potential to cause accidents and should be rectified for future guests. After walking around the Kata bay, this hotel does appear to be one of the best on offer, particularly for families. The shuttle bus is both helpful and at hourly intervals throughout the day down to the beach front, however, this is a walkable distance for those wishing to. All in all, happy with our stay but may opt to look for a different bay in Phuket if we are to return.
Menginap 6 malam pada bulan Desember 2019
Tanggapan dari Manager pada tanggal 13 Feb 2020
Dear Our valued guest, Thanks for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Yours sincerely.

6/10 Cukup Baik

Linda

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Prob won't hurry back!
I think it could use an update and a better breakfast for the price.The bed was hard and the rooms are tired.
Menginap 2 malam pada bulan November 2019
Tanggapan dari Manager pada tanggal 26 Feb 2020
Dear Linda, Thank you very much for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope you enjoy and have a wonderful memories in your trip. Yours sincerely.

8/10 Bagus

Patty, vancouver

Bepergian bersama keluarga
the room was not properly cleaned each day condition of bathroom not acceptable. sometimes received clean cups other one clean one dirty, bathroom was not cleaned. beds not properly madeup. floor not always swept. sometime got two new bottles of water but not consistently. sometimes got pool towels new sometimes not. hotel did not appear to be upkept like black on walls umbrellas some broken around pool.
Menginap 4 malam pada bulan November 2019
Tanggapan dari E-commerce pada tanggal 6 Des 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Cukup Baik

Raniel

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Good location, but outdated, bad wifi, and noises
The second hotel on our honeymoon trip was to the Alpina Phuket near Kata Beach. It was in a good location (10 min from Kata Beach), and easy to move around using tuk tuks and taxis. However, the actual room was outdated, and looked dark due to the dark furniture, drapes, and dustiness. Also, the wifi was spotty throughout the room. However, the A/C was strong. I would probably not stay again, since we were looking for a place to relax and rest from the day's activities. One great aspect: the breakfast food was really good! And the staff, both at the front desk, as well as at breakfast, were really nice, helpful, and always smiling.
Menginap 2 malam pada bulan November 2019
Tanggapan dari E-commerce pada tanggal 6 Des 2019
Thanks for staying with us.

6/10 Cukup Baik

Alex

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Sehr in die Jahre gekommen. Benötigt mehr als dringend eine generalüberholung!
Menginap 14 malam pada bulan November 2019
Tanggapan dari E-commerce pada tanggal 6 Des 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bagus

anatoliy

Menginap 15 malam pada bulan Oktober 2019
Tanggapan dari Manager pada tanggal 26 Feb 2020
Dear Our Valued Guest, Thank you very much for staying with us and taking time to write a review for us Your benefit feedback will help us to improve our ability to serve you and other guest. Hope you enjoy and have a wonderful memories in your trip. Yours sincerely.

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 9 malam pada bulan Oktober 2019
Tanggapan dari E-commerce pada tanggal 6 Des 2019
Thanks for staying with us.

8/10 Bagus

Caeoline

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Le personnel est tres serviable et aimable. Parfois les équipements peuvent etre un peu vieillots mais sinon tout est bien entretenu dans l ensemble.
Menginap 5 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 4 Nov 2019
Dear Caeoline, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. Best regards,

8/10 Bagus

Sabrina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bed is a bit uncomfortable, connection to WiFi wasn’t good
Menginap 7 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 30 Okt 2019
Dear Sabrina, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. Best regards,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 18 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 30 Okt 2019
Dear Guests, Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. We appreciate you taking the time to complete our guest questionnaire. It is a tremendous help for us to know how our guests perceive our services and where we have to focus on improvement to remain an exclusive resort. Very best,

10/10 Sangat Bagus

S, India

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient location. Great ambience and amenities.
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 30 Okt 2019
Dear S, Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared. Best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 8 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 28 Okt 2019
Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
เงียบสงบดี ห้องพักสะอาด เหมาะสำหรับการพาครอบครัวไปพักผ่อน
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 31 Okt 2019
Dear Guest, Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. Your positive feedback about our hotel and staff were shared. Best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 24 Okt 2019
Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback.

8/10 Bagus

JONATHON

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic but a touch dated
If they update the rooms then it becomes a 5 star hotel.
Menginap 9 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 24 Okt 2019
Dear Jonathon, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. Best regards,

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
パトンとはまた違う様な静かな街並みが落ち着きました。ホテルもすごくきれいでプールアクセスにしたので、部屋からすぐに入れるのも嬉しかったです。プール入れる時間をもう少し遅くまではいれたらいいなと思ったのですが、とても満足じした！
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 23 Okt 2019
Dear Guest, Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared. Very best,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Big pool villa
Good service, we stay in pool villa, the pool is big enough for swim, fridge complimentary refill everyday. Free shuttle to Kata beach every hour upto 6pm. Many massage shops and restaurants on the street. About 10 minutes walk to Kata walking street and food market.
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 21 Okt 2019
Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 6 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 15 Okt 2019
Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

8/10 Bagus

Christer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stora rum med direkt tillgång till pool från terassen/balkongen
Menginap 9 malam pada bulan September 2019
Tanggapan dari Hotel Management pada tanggal 14 Okt 2019
Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. Your positive feedback about our hotel and staff were shared.

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay.
amazing pool entry room.
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 14 Okt 2019
Thank you so much for staying at Alpina Phuket Nalina Resort & Spa and for sharing your recent feedback.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan
Menginap 8 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 14 Okt 2019
Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

10/10 Sangat Bagus

Harry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 16 Okt 2019
Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. Your positive feedback about our hotel and staff were shared.

6/10 Cukup Baik

samuel

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Ok but would not return
Good location as close to nearby restaurants and night markets etc. the reception staff definitely need some lessons in customer service. They should ask the room service/cleaning staff to teach them as those guys were fantastic. Room was very nice but we booked pool access but had it at the other end of the hotel so the WiFi was awful. Had to sit in the lobby to get any signal. Overall, was ok. Probably wouldn’t book again. Also, the pool access was a bit of a let down as they obviously don’t clean that part as well. There was constantly debri on top of the water and looked a bit off putting.
Menginap 5 malam pada bulan Oktober 2019
Tanggapan dari Hotel Management pada tanggal 11 Okt 2019
Dear Samuel, Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements. Best regards,

8/10 Bagus

Danielle

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Nice Hotel but needs updating/TLC
My partner and I stayed at the resort for 6 nights. The staff were very friendly and the service was also very good with no issues. I would say the hotel is nice however, my partner and I both agreed it needs a little bit of TLC and updating. Our room had damp on the walls which you could smell as soon as you entered and the furniture was very warn. There was also a huge chunk of wall missing form the pillar next to our balcony (we stayed in one of the swim up rooms). We went at the end of Sep/beginning of Oct which meant the hotel and surrounding area was very quiet, but this did mean we had plenty of room when swimming and relaxing. Overall we were very happy with our stay but would probably try and different location next time.
Menginap 6 malam pada bulan September 2019
Tanggapan dari Hotel Management pada tanggal 7 Okt 2019
Dear Danielle, We are pleased to learn that you enjoyed recent stay with us. Your positive feedback about our hotel and staff were shared. Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

8/10 Bagus

Sonny

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Agustus 2019
Tanggapan dari Hotel Management pada tanggal 3 Sep 2019
Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. We appreciate you taking the time to complete our guest questionnaire. It is a tremendous help for us to know how our guests perceive our services and where we have to focus on improvement to remain an exclusive resort.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The pool access and the friendly staff who cleaned our room.
Menginap 5 malam pada bulan Agustus 2019
Tanggapan dari Hotel Management pada tanggal 30 Agu 2019
Thank you very much. We are pleased to learn that generally you enjoyed the recent stay with us and you found that our quality and services met your expectations. Your positive feedback about our hotel and staff were shared.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan
Værste personale! De var ubehøvlede og var tæt på at ødelægge min ferie. Jeg havde faktisk ikke lyst til at være der til sidst. Hotellet, poolen og værelserne var fine nok i sig selv. Det er personalet i receptionen der har ødelagt det gode ved stedet.
Menginap 10 malam pada bulan Agustus 2019
Tanggapan dari Hotel Management pada tanggal 25 Agu 2019
Thank you for staying with us at Alpina Phuket Nalina Resort & Spa.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
Der var karkelakker på værelset og ved morgen buffe. Vi prøvede at spørge til et ekstra værelse 2 gange og ingen af gangene havde de noget, men når vi bestilte via nettet kunne vi godt få et værelse. De var meget lidt hjælpsomme i receptionen. Det eneste positive ved det hotel var de søde mennesker der arbejdede i poolbaren, altid smilende og hjælpsomme.
Menginap 13 malam pada bulan Agustus 2019
Tanggapan dari Hotel Management pada tanggal 24 Agu 2019
Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

4/10 Buruk

JulieMH, Danmark

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan
Poolen var fin. Personalet (i receptionen) var virkelig uhøflige, overhovedet ikke behjælpelige og endte faktisk opholdet med, ikke at føle os velkommen, og glæde sig til at forlade hotellet.
Menginap 13 malam pada bulan Agustus 2019
Tanggapan dari Hotel Management pada tanggal 21 Agu 2019
Sincerely thank you for sharing your experiences. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvements.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Goede service en alles wat we vroegen werd gelijk op gereageerd
Menginap 9 malam pada bulan Agustus 2019
Tanggapan dari Hotel Management pada tanggal 16 Agu 2019
Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. Your positive feedback about our hotel and staff were shared.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2019
Tanggapan dari Paris pada tanggal 12 Agu 2019
Greetings from Alpina Phuket Nalina Resort & Spa! Thank you so much for staying at Alpina Phuket Nalina Resort &Spa and for sharing your recent feedback.

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti
Not a 4* hotel
Don’t expect a 4* property, it’s nice but not the standard I was expecting after travelling for 3 months in various countries. The WiFi didn’t work at all during my stay. The room is old and needs work doing to it, the bathroom looked filthy but it was just limescale No breakfast, free breakfast in the 3* I booked afterwards
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Hotel Management pada tanggal 1 Agu 2019
Dear Guest, Thank you for staying with us at Alpina Phuket Nalina Resort & Spa. We appreciate you taking the time to complete our guest questionnaire. It is a tremendous help for us to know how our guests perceive our services and where we have to focus on improvement to remain an exclusive resort. Very best,

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff , well maintain facilities Can improve in bed
Menginap 4 malam pada bulan Juli 2019
Tanggapan dari Hotel Management pada tanggal 31 Jul 2019
Dear Guest, Thank you very much for taking time to share your thoughts with us. It is our pleasure to learn that we have all succeeded in providing you an enjoyable stay. Your nice words about our hotel were shared with staffs. Yours sincerely,

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Could be a wonderful.hotel. just a bit tired on the outside and in the rooms . Quite a lot of mould in the bathroomand shower heads not at all clean . Staff were lovely and breakfast was good value.
Menginap 13 malam pada bulan Juli 2019
Tanggapan dari Hotel pada tanggal 29 Jul 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.