"My low rating is because I only had 2 nights to stay in Split while driving thru and my first night was miserable due to the non-working A/C and not being able to get someone to fix is or move me to a different room. THEY DO NOT HAVE SOMEONE AT THE FRONT DESK 24/7 AND IT SHOULD NOT BE ON THIS LISTING!! While sweating and frantically trying to reach someone to fix the A/C for myself AND my friend who was in a room next door, I called their whatsapp number over 6 times, I emailed them. I messaged their FB page. Around midnight I found a guy at the front desk who said I should call their number if I need help (I had been). He tripped a breaker and I thought the A/C may be working. I was exhausted and went to sleep. Woke up sweating profusely around 6am and had to find help again because the A/C was blowing hot air.
They eventually moved my friend and I both to different rooms in the morning where the A/C worked. They say the entire floor had an A/C outage. That would have been nice to know before wasting my first whole night trying to find help instead of enjoying time in Split.
I also had to throw my shoes away after staying in the room without A/C. There was something sticky on the floor and my shoes smelled horrible like cat pee afterward.
The woman who took orders and served breakfast with a smile should get a huge pay raise!! She alone took orders and cooked every single breakfast for a whole room of irritated hotel guests. With a smile."
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