Hotel Keluarga di Kataragama

"Reception staff were extreemely helpful and friendly"

"Absolutely beautiful property. Right on the beach with easy access. Hanuman langur monkeys were right outside the room. They were so cute! Room had poor lighting, but everything else was perfect! Hotel next door has a superb buffet- best i have ever eaten in terms of variety! Access road was bad and there was no place for our driver to stay so he had to find his own lodging."

"Had trouble at first with staff saying booking didnt go through so had to contact hotels via X to sort out. The one staff was a great guy, so freindly and helpful, i was in the area to visit national park and he arranged this for me. Only problem with hotel is internet did not work, and no phone reception in that area either. "

"Toilet Malfunctions – The toilets in the room were not functioning properly. They were not flushing or refilling, causing significant inconvenience. No Room Change Offered – Despite reporting the issue, the hotel did not offer an alternative room or any assistance to resolve the matter. Language Barrier – None of the staff members were able to communicate in English, making it very difficult to get help or explanations. No Buffet Service – The hotel failed to open the buffet as expected, with no...