Search Chalets in Niagara Wine Region

"Room had rust in the corners, bathroom door wouldn’t lock. Booked the biggest room for four people and it only had two cups in it, when we asked front desk for extra cups they told us it be 12 dollars. Check in sucked, the people at the front desk are rude."

"Loved the place. Breakfast was good. Definitely will come back and stay more nights to appreciate more of the amenities."

"Everything about this hotel is amazing clean and well kept comfortable rooms and spacious Staff are amazing "

"Family friendly clean room your staff was amazing"

"We booked a 2 night stay for our Anniversary. We did not have breakfast on the property, brought our own food since there was only a fridge in the room and had to go downstairs to get our coffee. Room was VERY outdated, old and didn't feel clean. The bathroom had no counter space at all and shower handle was backwards, I froze because hot/cold was reversed!! tv did not swivel so we had to move desk chair to watch but only room for one chair! It was noisy due to renovations on site which we did not know about. No room service unless you asked for it so we just asked for more towels. The only good thing was the observatory lookout on the 14th floor which was indoors and our fridge was nice and cold. Jacuzzi was ok but too small for 2 adults. Vouchers received but couldn't use the one we wanted (BBQ grill-all you can eat) because they were not open on Wed. when we arrived and Thursday they were closed for renos! we checked out Friday."

"Breakfast was excellent. Staff were helpful. Driving service to restaurants was useful. Rained one night. Restaurant was packed on second night. Rather than facing a long wait, driver took us to a less busy restaurant that was very good. Picked us up too! Enjoyed fireplace and coffee in our room which was clean. Parking was complementary and convenient. "

"Parking was good hotel was clean staff was nice "

"Perfect "

"Magnificent "