Dear Dicky Bayu, Thank you so much for having chosen the Watermark Hotel & Spa as your home in Bali during your recent holidays. We are delighted to hear you have enjoyed staying with us. It is our personal, heartfelt joy to provide you with the service you need to relax in comfort. We value your feedback about our surrounding area which probably less entertainment places compared to Kuta area, however please be noted that we provide complimentary shuttle service to Beachwalk Shopping Mall and T-Galleria. Hope you will experience this service in the future and Wwe are looking forward to welcoming you back again soonest. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Mr/s Satomi,Thank you so much for your lovely feedback!We are thrilled to hear that everything was perfect during your stay with us. Ensuring a comfortable and enjoyable experience for our guests is something we take great pride in.If there is anything more we can do to enhance your future stays with us or if you have any special requests, please do not hesitate to let us know. We are here to make your time with us as seamless and memorable as possible.We hope to have the pleasure of welcoming you and your family back for another perfect stay soon. Until then, safe travels and warm regards.

Dear Vikram,We are absolutely delighted to see your glowing review and the perfect score of 10 out of 10! Your positive feedback is truly heartwarming and serves as a great motivation for our entire team. It's always our goal to provide exceptional experiences to our guests, and we are thrilled to know that we met and exceeded your expectations.We look forward to the opportunity of hosting you again in the future, so we can continue to provide you with the same outstanding level of service and comfort. Thank you for choosing us, and we can't wait to welcome you back for another memorable stay.

この度はご宿泊いただき、誠にありがとうございます。ホテルのお写真が綺麗であることを嬉しく存じますが、実際のご滞在が期待に添わなかったこと、大変申し訳ございませんでした。お客様の滞在が快適で満足いくものでなかったことをお詫び申し上げます。お客様の意見を真剣に受け止め、問題の改善に向けて努力いたします。次回の滞在が前回よりも遥かに満足いただけるものとなるよう、改善に向けて取り組んでまいります。何かご質問やご要望がございましたら、どうぞお気軽にお知らせください。貴重なフィードバックをお寄せいただき、お手数をおかけいたしましたこと、心よりお詫び申し上げます。今後とも、より良いサービスを提供できるよう、努力いたします。またのご利用を心よりお待ち申し上げております。マネージメントチームより

Dear AumiThank you so much for your kind words! We're delighted to hear that you found our service to be excellent and your stay comfortable. Providing our guests with a comfortable and enjoyable experience is our top priority, and it's rewarding to know that we succeeded in making your stay a pleasant one.If you have any specific feedback or suggestions on how we can continue to improve our services, please don't hesitate to share. We value your input and strive to make each visit even better than the last.We hope to have the pleasure of welcoming you back in the future. If there's anything you need or any questions you have, please feel free to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can.

この度は当ホテルにご宿泊いただき、誠にありがとうございました。また、貴重なご意見をお聞かせいただき、ありがとうございます。ご滞在中にお客様が不快な経験をされたこと、深くお詫び申し上げます。電気ポットとコーヒーサーバーの故障ついて、深くお詫び申し上げます。これは適切なメンテナンスと管理が行われているべきであり、今後この種の問題が発生しないように取り組みます。エクスプレスランドリーの料金表に記載されているにもかかわらず、受付で断られたとのこと、これは当ホテルのサービスとして提供するべきであり、誤解が生じたことを調査し、改善のための措置を講じます。タオルの清潔さとお部屋の清潔さについてのお客様のご指摘について、深くお詫び申し上げます。これはハウスキーピングチームに対する品質管理の重要な問題であり、今後改善を行わせていただきます。お客様が快適に過ごせるように、清潔さに注意いたします。お風呂のお湯が十分に溜まるまでに2時間かかったとのこと、これについても調査し、問題を解決するための対策を講じます。お客様からのご意見は、今後のサービス向上のために役立たせて努力してまいります。またのご利用を心よりお待ち申し上げております。何卒よろしくお願い申し上げます。マネージメントチームより

Dear Anonymous Guest,Thank you so much for your generous rating of 10 out of 10! We are absolutely thrilled to hear that you had such a fantastic experience with us. Our team works hard to provide the best possible service, and it's incredibly rewarding to know that we met or even exceeded your expectations.Your high score means a lot to us, and it motivates us to continue delivering top-notch service and quality. If there's anything specific you loved about your stay or any suggestions for how we can make your next visit even better, please feel free to share. We are always eager to hear from our valued guests like you.Once again, thank you for choosing us, and we look forward to welcoming you back in the future. If you ever need anything or have any questions, don't hesitate to reach out. Your satisfaction is our priority!

Dear Binoy,Warmest greetings from Watermark Hotel & Spa Bali.We're thrilled to hear that your family had a wonderful stay with us. Providing excellent hospitality is our top priority, and we're glad to know that our staff made a positive impression on you. Your satisfaction is our reward, and we hope to have the pleasure of welcoming you and your family back for another great experience in the future. Thank you for choosing us for your stay!Best Regards,Gungde / Digital Marketing Manager

Thank you for taking the time to provide us with your feedback and for giving us a score of 8 out of 10. We truly value your input as it helps us understand what we're doing right and where we can improve.We're glad to see that you had a positive experience overall, and we're committed to working on the areas that might have prevented us from earning a higher score. If there's anything specific you'd like to share or discuss about your stay, please feel free to let us know. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing us for your stay, and safe travels!

Dear Indika,Warmest greetings from Watermark Hotel & Spa Bali.Thank you for taking the time and write your review.We have conducted the investigation with our team in regard to your review above and we found a different story from our colleague.Our colleague inform us that you started making a complaint due to we are unable to refund your room charge. We would like to assure our valued customers that we are always open to providing further explanations to avoid any possible misunderstandings.First and foremost, we want to address the concerns you raised regarding our bathroom facilities. We apologize for any inconvenience you experienced with the water from the standing shower and the partly broken toilet. Please rest assured that we take such matters seriously, and we have a thorough checklist in place to ensure that each room is in excellent condition before the guest's check-in. Our supervisors and managers conduct joint inspections to verify everything is in proper working order. If any issues are discovered, the housekeeping manager promptly informs the team to block the room and mark it as temporarily out of order.Regarding the new room we provided, our colleague clearly informed you that it faces the main road. We understand your preference for this room due to its improved appearance. Additionally, as a gesture of goodwill, we offered you a complimentary breakfast following our agreement that you would refrain from posting negative reviews on any platform. However, we have noticed that some negative reviews were posted despite our understanding.We value all of our customers and strive to provide the best service possible. If there are any specific preferences or concerns you have, please feel free to discuss them with us, and we will do our utmost to accommodate your needs. We want to ensure that every guest has a pleasant and satisfactory experience with us.At the same time, we kindly request that our guests respect the agreements made and communicate openly with us if there are any issues that need to be addressed. Open and transparent communication helps us provide better service and tailor our offerings to meet our customers' expectations.Believe us, we never do what you mentioned above to our customer as our colleague love to give them our best service. beacuse once again thank you for your recent holiday and taking the time to write down your review.Best Regards,Gungde / Digital Marketing Manager

Dear KonamiWarmest greetings from Watermark Hotel & Spa Bali.Thank you for your feedback! We appreciate you taking the time to rate our service. We're always striving to improve, so if there's anything specific you feel we could have done better, please let us know. We value your input and hope to exceed your expectations in the future.

Dear FranciscoWarmest greetings from Watermark Hotel & Spa Bali.Thank you for sharing your review and providing feedback on your experience. We apologize for any inconvenience you may have encountered during your stay. We take your comments seriously and will address the issues you mentioned regarding the hotel's condition, maintenance, and cleaning to ensure a better experience for future guests. Additionally, we will take your feedback into consideration when evaluating our breakfast options to improve its quality. We appreciate your valuable input and hope to have the opportunity to make it up to you in the future.Thank you.

Dear Elmer,Warmest greetings from Watermark Hotel & Spa Bali.Thank you for taking the time and write down your honest review about your recent stay.We truly appreciate your feedback regarding your recent stay at our hotel. It brings us joy to hear that our staff members were the highlight of your experience. We take pride in maintaining a friendly, attentive, polite, and helpful team who strive to provide excellent service to our valued guests. We are delighted that you enjoyed our breakfast offerings with its wide variety and delicious taste. Your recommendation means a lot to us. We also appreciate your honest remarks about the areas that may need some improvement in terms of the building's condition. We are constantly working towards enhancing our facilities to ensure a comfortable and enjoyable stay for our guests. Additionally, we understand that our location may be a bit distant from the tourist spots, but we do offer transportation services to the local beaches, which we are glad you found beneficial.Thank you for considering our hotel as a potential choice for future stays. It would be our pleasure to welcome you and your family again if given the opportunity. Should you have any further suggestions or requests, please do not hesitate to reach out to us.Regards,Gungde / Digital Marketing Manager

Dear Shuk Fan,Warmest greetings from Watermark Hotel & Spa Bali.Thank you so much for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that you had a pleasant stay and that our staff went above and beyond to accommodate your needs. It's our goal to provide exceptional service and create memorable experiences for our guests.We're delighted that our receptionist was able to assist you in arranging a breakfast box despite your early check-out time. We strive to be considerate and flexible in meeting our guests' needs, and we're glad that you found this service impressive.We're also glad that you enjoyed your spacious room and the amenities it offered. It's fantastic to know that you felt safe and comfortable in the surrounding area, even during late hours. Our prime location near the airport is indeed convenient for our guests.Thank you for recommending our hotel, and we sincerely hope to have the pleasure of welcoming you back on your next visit to Bali. Please don't hesitate to reach out to us if there's anything we can assist you with in the future.Best regards,Gungde / Digital Marketing Manager

親愛なるさやかさんウォーターマーク ホテル & スパ バリより、心温まるご挨拶を申し上げます。ご返答が遅くなりましたことをお詫び申し上げます。レビューをお寄せいただきありがとうございます。当ホテルが手頃な価格で、空港に近い便利な場所にあると感じていただけたことを嬉しく思います。お客様に快適で便利なご滞在を提供することが私たちの目標であり、お部屋が広々としており、気に入っていただけたことを嬉しく思います。私たちのスタッフの親切で親切なサービスがお客様に好印象を与えたことを知り、大変うれしく思います。私たちは、ホスピタリティとフレンドリーさが、お客様を歓迎する環境を作り出す重要な要素であると信じています。ご旅行の際にこの地域に戻ってきたら、またお迎えできることを光栄に思います。次回のご滞在をより一層お楽しみいただけるよう、何かお手伝いできることがございましたら、お気軽にお問い合わせくださいませ。皆様のフィードバックに感謝し、またのお越しをお待ちしております。よろしく、グンデ / デジタル マーケティング マネージャー

Dear Alexandre, thanks a lot for writing a great review of your stay. We appreciate your valuable feedback and rest assured that it was shared with our whole team to motivate us at all times. We look forward to welcoming you back in time. See you soon.Yours sincerely,Satoshi HayasakaGeneral Manager

Dear Antoine, Thank you so much for staying with us last August 2022, we genuinely appreciate the valuable feedback about your stay experience with us. It will certainly help us a lot to evaluate and improve our service in the future. Please be assured that your review has been shared with our entire team, and we look forward to welcoming you back in the future. See you again.Satoshi HayasakaGeneral Manager

Dear Katarina, Thank you so much for staying with us at Watermark Hotel & Spa Bali. We are delighted to receive your stunning review and glad to hear that you enjoyed staying at Pool Suite. Your review has been shared to our entire team and it will always motivate us to serve all guests with warm hospitality. Look forward to welcoming you back in the future. See you soon :) Yours sincerely, Satoshi Hayasaka General Manager

Dear Valued Partner, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

Dear Valued Partner, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

Ike様 この度はウォーターマーク ホテル ＆ スパ バリへご宿泊いただき誠にありがとうございます。 高評価をありがとうございました。 またのお越しを心よりお待ち申し上げております。 Regards, Satoshi Hayasaka General Manager

Dear Valued Guest, この度はウォーターマーク ホテル ＆ スパ バリにご宿泊並びに高評価のレビューをいただき誠にありがとうございました。 またのご利用を心よりお待ち申し上げております。 Regards, Satoshi Hayasaka Director

Dear ZZ, Thank you for taking the time to describe your recent stay at Watermark Hotel & Spa Bali. We regret to hear your feedback about the buffet and hotel service, truly sorry as this time we did not be able to fulfill your expectation. Please be assured, you valuable feedback has been shared to entire team and we will try our best to continue improving our standard service to all guests. We do hope that there will another opportunity to welcoming you back on your next holiday. Lastly, thank you for sharing your valuable feedback for our future improvement. Yours sincerely, Satoshi Hayasaka Director

Dear Valued Guest, この度はウォーターマーク ホテル ＆ スパ バリをご利用いただき誠にありがとうございました。 お疲れのところお部屋へのご案内が遅くなりましたこと、大変申し訳ございませんでした。 またご指摘いただきましたお部屋の埃、備品の品質につきましても今後このようなことの無いようチーム内で共有し清掃に努めてまいります。 改めましてご滞在中はご不便をおかけし申し訳ございませんでした。 Regards, Satoshi Hayasaka Director

Dear Valued Guest, We sincerely appreciate your lovely review! Thank you very much for staying with us. It is a great pleasure and we are very glad to read that you had such a wonderful time. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Keep in touch always! Yours sincerely, Satoshi Hayasaka, Director

Dear Jonghong, We sincerely appreciate your lovely review! Thank you very much for staying with us. It is a great pleasure and we are very glad to read that you had such a wonderful time. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Keep in touch always! Yours sincerely, Satoshi Hayasaka, Director

Dear Valued Guest, We sincerely appreciate your lovely review! Thank you very much for staying with us. It is a great pleasure and we are very glad to read that you had such a wonderful time. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Keep in touch always! Yours sincerely, Satoshi Hayasaka, Director.

Dear Valued Partner, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

Dear Valued Guest, We sincerely appreciate your lovely review! Thank you very much for staying with us. It is a great pleasure and we are very glad to read that you had such a wonderful time. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Keep in touch always! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Valued Guest, この度はウォーターマーク ホテル ＆ スパ バリをご利用いただき誠にありがとうございます。 温かいお言葉をいただき大変嬉しく思います。またお目にかかれますことをスタッフ一同楽しみにしております。 Yours Sincerely, Satoshi Hayasaka, General Manager

MAYUMI 様 この度はウォーターマーク ホテル ＆ スパ バリへご宿泊いただき誠にありがとうございました。 快適に過ごしていただけたとのお言葉有難うございました。またのご利用をお待ち申し上げております。 Yours Sincerely, Satoshi Hayasaka, General Manager

Dear Valued Partner, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

Dear Momotharoe, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

Dear Khaled, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

Dear Valued Guest, いつもご家族でウォーターマークホテル ＆ スパ バリ をご利用頂き誠にありがとうございます。 ご滞在をお楽しみいただきましたのにそのようなことがあり、大変ご不便をお掛けし申し訳ございませんでした。 今後はそのような事の無いよう、十分に注意してまいります。 またのご利用を心よりお待ちしております。 Yours Sincerely, Satoshi Hayasaka, General Manager

Dear Valued Guest, Thank you so much for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. It's such a great pleasure to receive the stunning star review. We truly appreciate your insight about the bathroom and truly sorry if our standard set did not meet your expectation, as we currently do not provide any curtain in the bathroom, but please be assured that your valuable feedback has been acknowledge by our management team and we will consider this in the future. Please stay in touch and hope to seeing you again on your next holiday. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Valued Guest, この度はウォーターマーク ホテル ＆ スパ バリにご宿泊いただき誠にありがとうございます。全体的にご満足いただけたとのことスタッフ一同大変嬉しく思います。 スイートラウンジのジュースやシャンプーなど、ご意見をありがとうございました。今後検討してまいります。 次回のバリ島旅行でもおめにかかれますように。 Your Sincerely, Satoshi Hayasaka, General Manager

Dear Valued Guest, いつもウォーターマーク ホテル ＆ スパ バリをご利用いただき誠にありがとうございます！ 毎度ご満足いただけるサービスをご提供できるよう精進してまいります、またのご利用をお待ちしております Your Sincerely, Satoshi Hayasaka, General Manager

Dear Valued Guest, Thank you for sharing your experience during your stay with us. It's a pleasure to have you as our valued guest. We truly appreciate your valuable feedback about the breakfast menu. Please be assured that your feedback has been noted especially your constructive feedback by our entire team for future improvement. Look forward for your next visit, please contact us whenever you wish to visit Bali again in the future. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Valued Guest, この度はウォーターマーク ホテル ＆ スパ バリをご利用いただき誠にありがとうございます。 温かいお言葉をありがとうございました。またのご利用を心よりお待ち申し上げております。 Yours sincerely, Satoshi Hayasaka, General Manager

Dear Valued Partner, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

この度はウォーターマーク ホテル ＆ スパ バリへご宿泊いただき誠にありがとうございます。 貴重なご意見をありがとうございました。ご希望に添えず申し訳ございませんでした。水回りのメンテナンスの強化に努めてまいります。 またのご利用をお待ち申し上げております。

Dear Valued Guest, Thank you so much for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. It's such a great pleasure to receive the stunning star review. We truly appreciate your insight about the gym and truly sorry if our standard set did not meet your expectation, as we currently do not provide any additional facilities such as towel and mat, but please be assured that your valuable feedback has been acknowledge by our management team and we will consider this in the future. Please stay in touch and hope to seeing you again on your next holiday. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Rahman, We sincerely appreciate your lovely review! Thank you very much for staying with us. It is a great pleasure and we are very glad to read that you had such a wonderful time. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Keep in touch always! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Valued Guest, Thank you very much for your valuable feedback and we truly appreciate your lovely words about your stay experience at Watermark Hotel & Spa Bali. It will be our pleasure to welcoming you back again in the future. Stay in touch, see you again. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Valued Guest, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager