Resor di Kegubernuran Matruh

"I have another booking on the 23rd of July and it was canceled suddenly without my request! How offending this is ?! I need a clarification asap ."

"The sewage was not working in two WCs , two broken chairs, the room service didn’t come regularly, the delivery are not allowed simply to get to the chalet I had to get out to the lobby or call them to allow the delivery boys in. The beach was very good but service and maintenance not that good bad experience"

"All good, this is my second year and we plan to do it yearly."

"Prices are for luxury hotels but staff ruins your experience, untrained, rude and you have to speak to a manager about basic hotel amenities and supplies to get things done. They have the nespresso machines in the rooms but they do not supply nespresso capsules unless you asked, someone trying to be smart over there may have suggested to save few bucks. Even though you have a credit card on file they keep harassing you with bills to sign the moment you order something claiming that people order...

"Hotel has a prime location on the sea. The views are stunning. Breakfast area and restaurant directly on the sea. The staff is exceptional. However, the hotel room I stayed in needs major remodeling. Bathroom is horrible, bed sheets have stains. No WiFi till they got me my own router. This hotel has great potential, but for now major upgrades are needed. Plastic bags are in the sea, now shower to rinse off on the beach. Thanks to all the amazing staff for always trying to accommodate all our...

"I stayed there for 5 nights in July the high season . The place was booked solid. They gave me a room overlooking the parking lot of the Hotel. When I asked to change the room they emphatically refused. I told for what I was paying which is higher than any other hotel in top seaside destinations I expected a better view than a parking lot! At least a garden , a pool or a partial sea view. The next day they said a room was available at an upgrade fee of $150. So please make sure when booking you...

"Awesome facility. Amazing food and staff, more than I was expecting. I recommend this place to everyone who want to go this hotel you will not be disappointed. Beautiful beach and pool. The only downside is the area around is still developing and a lot of construction and empty lots but once you are at the property you don’t even notice that. Hopefully when everything is done the area around the property will be more beautiful but do not let that stop you to go you will enjoy your time ."

"チェックイン時予約確認時間がかかり待たされました。部屋でネットが繋がらない"