Kenner hotel guide. Wyndham Extra Holidays hotel in Kenner, New Orleans

"We drove 12 hours and about 2 hours away, we called to see if we would be able to check in early. Check in is 3pm and we were arriving at noon. The gentleman that we spoke with said that is fine our rooms are ready, but there is a $35 per room early check in fee. I was perfectly fine with that. My sister arrived first checked in and called me. I had booked both rooms. She said they had her pay a $14 parking fee and a $75 early check in fee. Which is not what was told to us. Then I arrived an hour later, I walked in. Staff does not greet. I walked up stated I had spoke with someone about checking in early and our rooms were ready. The clerk asked me to have a seat with the rest of the people waiting for rooms. I stated, excuse me, I called already, I have two rooms and was told both were ready and I could check in early for $35. He then said “oh okay, hold on”. Then proceeded to tell me that it is a $75 early check in fee and our rooms wouldn’t be together. Mind you he still didn’t tell me where the other room was. We go to our room. It’s okay. AC didn’t stay running. It was hot in there. Went to use the pool and they informed us, it’s closed. It’s basically a duck pond. And then my sister bought donuts, sat them down on top the mini fridge. And not even 3 mins later, roaches come from the back of the fridge, all over her donuts! Pay more go elsewhere!"

"Rooms are clean, but front desk staff is unfriendly and unhelpful. We paid an extra $500 to upgrade to a “premium” suite in the courtyard, only to find out that it meant a tiny window facing down to the courtyard from the 4th floor but you are looking at another building 15ft across from you, no view. When we inquired about this, we were told the “premium” means free snacks topped up in the room every day. This means 2 small bags of chips, 2 chocolate bars and 1 soda a day. They missed one day even after inquiring. So, we paid $500 extra for a total of $30 worth of snacks in 4 days. It was a scam and the front desk didn’t care to help us with changing it back to a “regular” suite after finding out that premium only means snacks. Our phone was broken as well and they did not swap or fix it after we asked twice. - buffet is good, but closes at 9:30am. Decent variety of food every day, staff very friendly there. - valet staff very kind and talkative, even tho we didn’t use valet. - room was clean (expect service every 2 days). - overall the actual hotel is fine and close to everything, but, beware of “premium” rooms and unhelpful /rude front desk staff. "

"We stayed in the older tower. Our room was not nice. Carpet was bad, toilet was so noisy, and walls need paint. For the money it was definitely not worth it. The staff was great. The garage for our car was great. The pool was full of bugs. It needs some attention"

"The hotel was charming, as expected. The only issue we encountered was room size - the room we were given was quite small (the bathroom in particular). The owner offered to move us from that Deluxe King room to a 2 Queen Balcony room which was much, much bigger, and had a balcony on Decatur to boot. No onsite bar or restaurant, but you're in the French Quarter so I think you'll make due."

"I have stayed throughout the years at the Omni The rooms are a bit dated but I love the location The jazz bar upgrade in the lobby is awesome The staff go above and beyond I just wish the bathroom was upgraded"

"Only 1 floor had ice, which was 2 floors below us. For the price we paid , you would think it would have refrigerator. We had good interaction with the staff. First time in New Orleans. Getting around was pretty easy using the street car system."

"Friendly helpful staff, clean, quiet room"

"Clean rooms and friendly staff"

"Almost everything in the property was awesome! the only thing I would mention is the pool ladders. One was completely ripped off, one had a broken step, And the other one seemed very wobbly when getting in and out of a pool."