"Property was beautiful, clean and well-maintained. Rooms were nice, but not as well maintained. Description for the swim up suite stated "private pool", this was not acurate at all. You share a small pool with all the other rooms in your row, and there is seating directly in front of your "private pool" for other random people to sit and they can see directly into your room and are within conversation distance. Not private at all. Phone App to contact butler and book restaurants and room service did not work. Room service for breakfast one morning and order was wrong. Staff was mostly nice, my favorite staff were the bartenders by the beach, spcifically Francisco! He was fun and made soem really great drinks for us! Beach was beautiful, some sargassum, but still able to swim. Beautiful blue water, plenty of lounge chairs, plenty of towels. ATM machines were broken in multiple lobbies during the entire visit, unable to take out extra money for tipping. Food was good, we enjoyed the steakhouse a lot. Pools were quiet and boring, and only played music for a few mins a day. If you want to meditate or have silence, this is a great environment for you, but we enjoy music and fun during our trips, so this wasn't the best place for us. We walked over to Palladium and the pool full of families with kids had more of a fun atmosphere and music than TRS. I was here in 2018 and it felt a lot more upscale back then, not sure if I would return again."
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