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"The hotel itself is an amazing place, everything is clean and well attended. The only problem I found, and it is more or a country issue, is that all the staff are addicted to their mobile phones and in general there was a lack of customer service."

"Met in car on arrival, shown where to park and room. Lovely hotel, wine tour was good, wine tasting was excellent and our expert was very good at describing the wines, brandy and cha cha. Cooking workshops were good fun and you are what you made! Food in restaurant was really nice. Breakfast was nice, but the weakest link of the whole stay. Not replenished and when you could find the server, brought Luke warm coffee. "

"Clean room,accomodating staff"

"We spent only one night at Grand Palace Hotel, but the hospitality left a lasting impression. The breakfast buffet offered a nice variety, and the staff went above and beyond to help us celebrate a friend’s birthday by arranging a cake. The team at the reception was exceptionally kind and welcoming. A short stay, but a very memorable one."

"Good food, small but comfortable rooms, good service, front desk went above and beyond for us in several ways."

"good price good quality "

"The hotel is beautiful. The property is lovely and the proximity next to Gino Paradise was wonderful for some serious waterslide and wave pool fun! The staff were friendly and helpful. We also loved the way the staff treated the neighbourhood cats and dogs- always petting them and giving them treats and being kind. The hotel could use a pop machine but the availability and affordability of room service and taxis using the Bolt app made it a non-issue. The beds are comfortable, the rooms have a lot of nice features that really feel “extra” such as a heated drying rack, a kitchenette in standard rooms, bidet, and air conditioning. The swimming pool is nice- refreshing (read: quite chilly). As Canadians, we didn’t mind; we enjoyed cold plunges and swims even during a rain storm at night! The breakfast buffet is okay. There are a variety of items, but the breads and croissants are stale each day, labelling is odd, and there are very few things you would normally have in a breakfast buffet in Europe or North America. They had what they called “French Toast” but it was not French Toast. It was not dipped in egg or pan fried. It was just toasted, rock hard, and sprinkled with a little Icing sugar. (We thought the spaghetti option one morning was fun though.) The breakfast was included with our booking. I would not have paid to go a second time, but we went because it was already included. Other than that, we had a lovely time at the resort and would definitely stay there again!"

"Nice hotel, located conveniently between the city center and the way to the airport. Also nearby good option for car rental."

"I was given a room which was not what I reserved. Old towels no ac remote old pillows broken shower head old 80s TV nothing was good about this place "